Jobs in the United States

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Electrical Engineer
Actalent
Sunnyvale, CA
- $105 USD / hour
Job Title: Electrical EngineerJob DescriptionThe Electrical Engineer designs, develops, tests, and oversees the manufacturing and installation of electrical equipment, components, and…
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Quality Engineer
Actalent
Torrance, CA
- $45 to $65 USD / hour
Quality EngineerJob DescriptionWe are seeking a dedicated and detail-oriented Quality Engineer to ensure the highest standards of product quality and customer satisfaction. The ideal…
Added 1 min ago
AVD Steering Design Release Engineer
General Motors LLC
Warren, MI
Design, engineer, and develop high quality steering components and devise system math solutions from a clean sheet of paper to a detailed and balanced solution, on time and with excellence,…
Added 1 min ago
Senior Studio Design Quality Engineering
General Motors LLC
Warren, MI
The Studio Design Quality Engineer serves as the craftsmanship-quality representative for interior and exterior vehicle integration. This customer-facing surface integration role partners…
Added 2 mins ago
Senior Product Development Engineer
NVIDIA USA
CA
Looking for a skilled and motivated Product Development engineer to drive bring up of state-of-the-art SOCs through collaboration with architecture, software, test and hardware teams.
Added 2 mins ago
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Forward Deployed Engineer
Verizon Data Services LLC
Irving, TX · Charlotte, NC · Basking Ridge, NJ
- $101,000 to $194,000 USD / year
As a Forward Deployed Engineer, you'll have high autonomy to create, improve, design and execute using AI for capacity simulations and optimization, in partnership with the relevant…
Added 2 mins ago
Principal Forward-Deployed Engineer
Docusign
Remote, United States
Apply architecture decisions that balance quality, safety, latency, cost, and risk mitigation when extracting complex contractual terms (pricing schedules, SLAs, renewal windows, rebate…
Added 2 mins ago
Principal Forward-Deployed Engineer
Docusign
Remote, United States
Apply architecture decisions that balance quality, safety, latency, cost, and risk mitigation when extracting complex contractual terms (pricing schedules, SLAs, renewal windows, rebate…
Added 4 mins ago
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Electrical Product Engineer - Aerospace & Defense
AMS Group, Inc.
Torrance, CA
- $120,000 to $160,000 USD / year
…West Virginia, and California, we are committed to innovation, quality, and mission…
Added 5 mins ago
Software Engineering Manager, Cloud DNS Authoritative Name Serving
Google
New York, NY
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 5 mins ago
AU
Public Information Specialist
AtkinsRealis USA Inc.
United States
- $74,000 to $85,000 USD / year
…in their professional training and development and performs quality assurance of their work…
Added 7 mins ago
Senior LIMS Engineer, Prenatal
BillionToOne
Union City, CA
We are looking for a Senior LIMS Engineer to join our Laboratory Information Management System (LIMS) team in support of clinical patient testing in our high-throughput CLIA lab. The Sr.…
Added 8 mins ago
Continuous Improvement Engineer
Illinois Tool Works
Roselle, IL
…manufacturing costs and waste, and to improve safety, product quality, manufacturing efficiency, and machine…
Added 9 mins ago
Senior LIMS Engineer, Prenatal
BillionToOne
Union City, CA
We are looking for a Senior LIMS Engineer to join our Laboratory Information Management System (LIMS) team in support of clinical patient testing in our high-throughput CLIA lab. The Sr.…
Added 12 mins ago
Data Warehouse Architect
Hebrew SeniorLife, Inc.
Roslindale, MA
The Data Warehouse Architect and Technology Innovation Engineer is responsible for identifying customer and organizational data needs, managing and implementing data procedures and…
Added 12 mins ago
ZG
Staff Product Operations Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $93,000 to $136,400 USD / year
…global manufacturing organization. As Staff Product Operations Engineer, you will bring a blend of deep manufacturing expertise, knowledge of the product design lifecycle, and strong…
Added 13 mins ago
Senior Full Stack Product Engineer
CubX Inc.
Lakewood, NJ
CubX is looking for a Senior Full Stack Product Engineer who can take a business need from concept to production.
Added 13 mins ago
Lead Ceramic Engineer – Production Quality
GE Vernova
Wilmington, NC
The Ceramic Engineer in the Production Quality team is responsible for ensuring the powder and pellet products and processes meet established standards and customer quality expectations. In…
Added 15 mins ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
United States
Added 15 mins ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
United States
Added 15 mins ago
GPS Engineer
Applied Materials
Santa Clara, CA · Santa Clara
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Added 16 mins ago
Subject Matter Expert - Pilot-Lackland
Cymstar Services LLC
JBSA San Antonio, TX
…The ability to translate differing and possibly conflicting customer needs and preferences into design requirements is essential as well as the ability to reverse engineer business…
Added 16 mins ago
Software Engineer II
Leonardo DRS, Inc.
Menomonee Falls, WI
We are seeking a Software Engineer with 2-5 years of embedded development experience to support the design, development and test of power conversion system products, from standard…
Added 19 mins ago
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Senior Systems Software Engineer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging,…
Added 20 mins ago
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Remote Circuit Design Engineer
TEKsystems
Philadelphia, PA
- $40 to $50 USD / hour
TEKsystems is seeking a circuit design engineer for its Alaska-based client.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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