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Added 1 min ago
Sr Quality Engineer I
Kite Pharma, Inc.
CA
The Sr. Quality Engineer I provides Quality Engineering oversight of site processes related to validated computer systems, including Computer System Configuration Management and Computer…
Added 1 min ago
Software Engineer- AI Agents / Generative AI
PNC Bank NA
Strongsville, OH
As a Software Engineer, you will be responsible for supporting PNC's Data & Analytics (DnA) organization by designing, developing, and deploying AI-powered applications and agentic systems…
Added 9 mins ago
Senior Controls Engineer
Parallel Systems
Los Angeles, CA
Parallel is seeking a Senior Controls Engineer with deep expertise in control systems development to join our engineering team. This role focuses on modeling, simulating, and designing the…
Added 10 mins ago
Senior Database Engineer – Legacy VAX/OpenVMS Systems
ASRC Federal Holding Company
Aberdeen Proving Ground, MD
Experience supporting satellite control, SATCOM or other real-time command-and-control systems.
Added 10 mins ago
Senior Mechanical Design Engineer
Andromeda Systems Incorporated
Lexington Park, MD
ASI is seeking a highly skilled Senior Mechanical Design Engineer to support complex aircraft modification, prototyping, and integration projects within the Aircraft Prototype Systems…
Added 10 mins ago
Systems Security Engineer Intern - Summer 2027 (For SNC Summer 2026 Interns Only)
Sierra Nevada Company, LLC
Hagerstown, MD
…innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities…
Added 10 mins ago
Electronics Engineer
Federal Communications Commission
Columbia, MD
Added 10 mins ago
Senior Lead Software Engineer - Network Infrastructure and Automation
Nightwing
Annapolis Junction, MD
At Nightwing, we are on a mission to develop resilient and scalable network infrastructure systems that support critical missions. We're looking for a talented Senior Lead Software Engineer…
Added 10 mins ago
Genesys Cloud Access Management
Humana
Annapolis, MD
…integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists…
Added 10 mins ago
Software Test Engineer
WCG Clinical
Annapolis, MD
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 10 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Annapolis, MD
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 10 mins ago
PN
Data Scientist 3
Pacific Northwest National Laboratory
Annapolis, MD
- $140,200 USD / year
PNNL’s Environmental Subsurface Science Group is seeking a mid-level scientist or engineer with expertise developing PFLOTRAN to lead and contribute to projects modeling subsurface reactive…
Added 10 mins ago
SATCOM Cyber Systems Security Engineer, Mid
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
Knowledge of RMF and its application to networks and IT systems, including Cisco routers, switches, Active Directory, and access control
Added 10 mins ago
SATCOM Cyber System Security Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
Knowledge of DoD Tasking Orders and its application to networks and IT systems, such as Cisco routers, switches, Active Directory, or access control
Added 13 mins ago
Lunar Operations Mechanical Engineer
Blue Origin Personnel, LLC
Space Coast, FL
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 13 mins ago
Lunar Operations Mechanical Engineer – Analysis
Blue Origin Personnel, LLC
Space Coast, FL
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 13 mins ago
Project Engineer III, VAST Umbilical
Blue Origin Personnel, LLC
Space Coast, FL
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 13 mins ago
Senior Systems Engineer
Honeybee Robotics, LLC
Los Angeles, CA
As a Senior Systems Engineer at Honeybee Robotics, you will act as the Responsible Engineer for one of our robotic spaceflight missions. You will drive the delivery of the project’s…
Added 13 mins ago
Test Engineer II | Engines - VEEx | Van Horn, TX
Blue Origin Personnel, LLC
Van Horn, TX
…Blue Origin's program requirements for various spaceflight systems. From heat exchangers and hydraulic pumps to in-space propulsion components and lunar vehicle subsystems, you will gain…
Added 13 mins ago
Prototype Engineer - SWORD
Blue Origin Personnel, LLC
Space Coast, FL
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 13 mins ago
Spacecraft Thermal Engineer III
Blue Origin Personnel, LLC
Denver, CO · Space Coast, FL
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 13 mins ago
Ground System Fluid Mechanical Design Engineer II
Blue Origin Personnel, LLC
Van Horn, TX
At Blue Origin, we are motivated by our mission to make space accessible to millions. As a Level 2 Engineer specializing in Ground Systems Development, you will play a crucial role in…
Added 13 mins ago
Mechanical Engineer II - New Glenn Umbilicals
Blue Origin Personnel, LLC
Space Coast, FL
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 16 mins ago
FM
Sr. Principal Integration Engineer - Cloud Solutions
Fresenius Medical Care
Remote, United States
- $137,000 to $229,000 USD / year
The Principal Azure Cloud Solutions Engineer serves as a senior technical authority responsible for designing, implementing, and improving secure, scalable, and resilient solutions on…
Added 17 mins ago
Power System Protection Engineer
SEL Engineering Services, Inc.
WA · NC
We are seeking a skilled and dedicated Power System Protection Engineer to join our Engineering Services team. As an Power System Protection Engineer, you will be responsible for designing,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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