Jobs in the United States

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Added 4 mins ago
Associate Device Software Engineer - Irvine, CA
Military Spouse Jobs & VetJobs
United States
The Associate Device Software Engineer contributes to the development and lifecycle support of software for hardware-integrated, regulated medical devices and associated engineering tools.…
Added 4 mins ago
Manager of Welding Technology
Acoustical Sheetmetal Company LLC
Virginia Beach, VA
Certified Welding Inspector (CWI), Certified Welding Educator (CWE), Welding Engineer credentials, or similar certifications preferred.
Added 18 mins ago
Senior Data Platform Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Data Platform Engineer based in the United States.
Added 18 mins ago
AWS Cloud Security Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AWS Cloud Security Engineer based in the United States.
Added 23 mins ago
Mission Autonomy Software Developer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Software Engineer or Principal Software Engineer position to join our team of qualified, diverse individuals onsite in El Segundo,…
Added 52 mins ago
J
PKI Engineer, Consultant
Jobgether
Remote, United States
- $75 to $80 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a PKI Engineer, Consultant based in the United States.
Added 54 mins ago
Systems Engineer – Junior
Endictus Corp
MD
The Systems Engineer – Junior provides technical support for the installation, maintenance, and servicing of computer systems, software, and operations to ensure systems function according…
Added 1 hour ago
Experienced QA Engineer with Hands-on Automation and AI Skills
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…programs and ensuring requirements traceability throughout the system development lifecycle. Experience should include leading the testing efforts, including experience with all phases of…
Added 1 hour ago
VI
Software Engineer Intern
Viasat, Inc.
Germantown, MD
- $20.91 to $56.97 USD / hour
As an Software Engineer Intern, you'll have the opportunity to learn about and gain experience in:
Added 1 hour ago
Mechanical Design Engineer
Swift Solar
San Carlos, CA
Proficiency working with a formal document control system and release process for parts and drawings.
Added 1 hour ago
DSX Electrical Engineer
NVIDIA USA
CA
Join NVIDIA, a leader in AI infrastructure, as a DSX Electrical Engineer in Santa Clara, CA! You will work closely with engineers, owners, operators, contractors, and technology partners.…
Added 1 hour ago
Counter Sales Representative
US LBM Service Co
Levelland, TX
Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
Added 1 hour ago
Senior Systems Security Engineer
Trinzic
Beavercreek, OH
KBR, Inc. is seeking a highly skilled and experienced System Security Engineering SME to support the Air Force’s Advanced Battle Management System (ABMS) Division. Responsible for providing…
Added 1 hour ago
Technician- Wastewater/Recycling I - B Crew/PM Shift
First Solar Inc
Walbridge, OH
…day-to-day process/equipment issues, identify and/or implement system improvements that contribute to improved safety, process efficiency, and performance goals. Education/Experience: -…
Added 1 hour ago
Senior Staff Infrastructure Engineer - Hybrid
The Hartford
Columbus, OH
Senior Staff Infrastructure Engineer - IEB07BE
Added 1 hour ago
Manufacturing Engineer (On-Site)
Cornwell Quality Tools Co.
Van Wert, OH
This position handles plant machine control systems and documentation, and for working with Engineering on new machine controls and standards.
Added 2 hours ago
Software Dev Engineer II, Leo Autopilot
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into…
Added 2 hours ago
Staff Software Engineer, Agent Identity Security - Veza
ServiceNow
Santa Clara, CA
…policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30…
Added 2 hours ago
AU
Project Manager
AtkinsRealis USA Inc.
United States
- $140,000 to $200,000 USD / year
Maintain and update CRM system with known opportunities.
Added 2 hours ago
Systems Engineer II
Mass General Brigham Incorporated
United States
5+ years of experience as a systems engineer or related position required
Added 2 hours ago
Mechanical Systems Engineer IV
California Institute Of Technology Jet Propulsion Laboratory
United States
This senior-level opportunity is part of the Mechanical and Control Systems Division (35), which creates advanced mechanical, robotics, thermal, propulsion, onboard GNC, and electronic…
Added 2 hours ago
Senior Compliance Engineer
x Siemens Healthineers Endovascular Robotics, Inc.
United States
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Senior Compliance Engineer, you will be responsible for:
Added 2 hours ago
Software Engineer III- iOS Mobile Development
JPMC page
New York, NY · NY
As an Software Engineer III- iOS Development at JPMorganChase within the Consumer and Community Bank- Business Banking, you serve as a seasoned member of an agile team to design and deliver…
Added 2 hours ago
Senior Data Engineer
Kentro
Fayetteville, NC
Kentro is hiring for a Senior Data Engineer to design, build, and operate data pipelines and data products supporting United States Army Special Operations Command (USASOC) Enterprise…
Added 2 hours ago
Sr SW Design Quality Assurance Engineer
DexCom Inc
Remote, United States
The Senior Software Design Assurance (Sr Software Design Quality) Engineer provides technical support and guidance to Software teams to ensure conformance to software development process…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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