Jobs in the United States

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Added 5 mins ago
Senior Engineer - Fabrication
Subsea7
Houston, TX
The senior Fabrication Engineer is responsible for delivery of fabrication packages through all aspects of the project life cycle including supporting delivery of the subcomponents needed…
Added 8 mins ago
GC
Senior Analytics Engineer
Gulf Coast Automation Group
Chicago · Chicago, IL
- $135,000 to $160,000 USD / year
TalentFish is casting a line for a Senior Analytics Engineer. This is a direct hire role, hybrid in Chicago - downtown. This is a tremendous opportunity. This senior individual contributor…
Added 11 mins ago
Senior Systems Security Engineer
Trinzic
Beavercreek, OH
…Community (IC) efforts in support of Joint All Domian Command and Control (JADC2) are engineered using appropriate system security engineering…
Added 11 mins ago
Technician- Wastewater/Recycling I - B Crew/PM Shift
First Solar Inc
Walbridge, OH
…Demonstrated proficiency in recognizing and responding to process control alarms to bring processes back in control. - Demonstrated proficiency in troubleshooting and problem solving in…
Added 11 mins ago
Manufacturing Engineering, Other
PARKER HANNIFIN CORPORATION
Lewisburg, OH
Position Summary Under direct supervision, the Manufacturing Engineer I is an entry level role that assists with designing, implementing, and reviewing manufacturing processes, procedures,…
Added 11 mins ago
Engineer- Associate Manufacturing Technology Scaling USA
First Solar Inc
Perrysburg, OH
…supervision. - Understands and can apply Statistical Process Control (SPC). - Understands and can apply structured problem solving (such as DMAIC). - Support the qualification and operation…
Added 11 mins ago
Engineer- Manufacturing Technology Scaling II USA
First Solar Inc
Perrysburg, OH
…technical experience or 2 years of experience as a Development Engineer I or Manufacturing Engineer I at First Solar. - Bachelor's Degree in an engineering discipline or similar technical…
Added 12 mins ago
Senior Staff Infrastructure Engineer - Hybrid
The Hartford
Columbus, OH
Senior Staff Infrastructure Engineer - IEB07BE
Added 12 mins ago
Solutions Engineer
Beacon Hill Staffing Group, LLC
Columbus, OH
Added 12 mins ago
M
AWS Application Engineer
ManpowerGroup
Columbus, OH
- $75 USD / hour
Our client is seeking a highly skilled Full Stack AWS Engineer to join the AWS Application Framework team and support the development of a new commercial lines quoting platform. This role…
Added 12 mins ago
Manufacturing Engineer (On-Site)
Cornwell Quality Tools Co.
Van Wert, OH
This position handles plant machine control systems and documentation, and for working with Engineering on new machine controls and standards.
Added 13 mins ago
Software Dev Engineer II, Leo Autopilot
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into…
Added 15 mins ago
Staff Software Engineer, Agent Identity Security - Veza
ServiceNow
Santa Clara, CA
…policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30…
Added 15 mins ago
AU
Project Manager - Power
AtkinsRealis USA Inc.
United States
- $130,000 to $160,000 USD / year
Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
Added 15 mins ago
AU
Project Manager
AtkinsRealis USA Inc.
United States
- $140,000 to $200,000 USD / year
Manage document control of received and issued documents (drawings, specs, submittals, etc).
Added 16 mins ago
Systems Engineer II
Mass General Brigham Incorporated
United States
5+ years of experience as a systems engineer or related position required
Added 21 mins ago
Mechanical Systems Engineer IV
California Institute Of Technology Jet Propulsion Laboratory
United States
This senior-level opportunity is part of the Mechanical and Control Systems Division (35), which creates advanced mechanical, robotics, thermal, propulsion, onboard GNC, and electronic…
Added 27 mins ago
Senior Compliance Engineer
x Siemens Healthineers Endovascular Robotics, Inc.
United States
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Senior Compliance Engineer, you will be responsible for:
Added 35 mins ago
Software Engineer III- iOS Mobile Development
JPMC page
New York, NY · NY
As an Software Engineer III- iOS Development at JPMorganChase within the Consumer and Community Bank- Business Banking, you serve as a seasoned member of an agile team to design and deliver…
Added 35 mins ago
Java / React Full Stack Lead Software Engineer
JPMC page
New York, NY · NY
As a Java / React Full Stack Lead Software Engineer at JPMorganChase within the Consumer Community Bank- Business Banking, you are an integral part of an agile team that works to enhance,…
Added 37 mins ago
CNC Machinist - Programmer / Operator
Smiths Group
Port Arthur, TX
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our…
Added 37 mins ago
Senior Data Engineer
Kentro
Fayetteville, NC
Kentro is hiring for a Senior Data Engineer to design, build, and operate data pipelines and data products supporting United States Army Special Operations Command (USASOC) Enterprise…
Added 45 mins ago
Software Development Engineer, WW Stores FinTech
Amazon.com Services LLC
Seattle, WA
Amazon Stores FinTech Team is seeking a Software Engineer who can design and build scalable systems for Amazon Stores Finance Customers. We are the tech team that builds and supports…
Added 49 mins ago
Senior Embedded Software Engineer, Platform Software
Lucid Motors
Newark, CA
Overview: As a Senior Software Engineer specializing in Platform Software, you will play a pivotal role in designing and developing sophisticated platform software for multiple electronic…
Added 53 mins ago
2027 Summer Internship: Design Engineer- Air Systems Development
PACCAR
Denton, TX
…currently enrolled in college. This opening is for a Mechanical Engineer Intern to add to our Air Systems Development team in Denton,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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