Jobs in the United States

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Added 3 mins ago
Building Automation System Engineer
Merck Sharp & Dohme LLC
NJ
The Associate Specialist provides administrative support for the GWES Rahway Operations team. This role focuses on system reliability, troubleshooting, and execution of projects supporting…
Added 7 mins ago
Data Warehouse Architect
Hebrew SeniorLife, Inc.
Roslindale, MA
The Data Warehouse Architect and Technology Innovation Engineer is responsible for identifying customer and organizational data needs, managing and implementing data procedures and…
Added 13 mins ago
Utility Coordinator
Harris County
Houston, TX
The Utility Coordinator will work with the Project Managers in the Office of the County Engineer to manage and track utility relocations for Harris County Engineering projects. General…
Added 14 mins ago
Building Automation System Engineer
Merck
Rahway, NJ
The Associate Specialist provides administrative support for the GWES Rahway Operations team. This role focuses on system reliability, troubleshooting, and execution of projects supporting…
Added 15 mins ago
CO
Engineer Technician/Senior Engineer Technician
City of De Pere
De Pere, WI
- $32.86 to $46.94 USD / hour
In addition to the essential functions listed above, the Senior Engineer Technician performs the following essential functions:
Added 16 mins ago
BI Analyst
PrePass
Remote, United States
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600).
Added 22 mins ago
Software Engineer - Mainframe/COBOL
Regions Bank
Birmingham, AL · Charlotte, NC · Atlanta, GA
At Regions, the Software Engineer oversees application development, modification, and maintenance of applications. This position monitors system applications, ensures systems run smoothly,…
Added 24 mins ago
Productivity Platform Engineer
Department of Administrative Services
United States
DAS IT is the service delivery organization charged with providing application and desktop support to all DAS divisions and many client agencies of DAS including the Governor’s Office. This…
Added 25 mins ago
Copy of Engineering Scheduler
MGM Transformer LLC
Commerce, CA
…Manufacturing, and Purchasing to develop accurate schedules that support business goals, customer commitments, and operational…
Added 31 mins ago
Data Engineer
IQ Sig
Alexandria, VA
Data Pipeline Architecture & Pipeline Development (ETL / ELT): The Engineer will architect, implement, test, and maintain robust, fault-tolerant data pipelines (batch and real-time…
Added 31 mins ago
A
Senior PCB Layout Engineer
Actalent
Waukesha, WI
- $50 to $75 USD / hour
…files, drill files, assembly drawings, fabrication notes, and support DFM, DFA, and DFT reviews with fabricators and contract…
Added 32 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Lauderdale, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 32 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Miami, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 32 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Jacksonville, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 32 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 32 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Myers, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 32 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Pensacola, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 37 mins ago
Lead DevOps Engineer St. Louis, USA
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division, with responsibilities to facilitate adoption of standard DevOps…
Added 39 mins ago
Associate Substation Project Engineer
Pacific Gas And Electric Company
Oakland, CA
This is an entry-level Project Engineer job that works under the general technical direction of more experienced engineers. This job is responsible for providing technical engineering…
Added 42 mins ago
Senior Engineer, Mechanical - Fixed Equipment & Piping Integrity
Calcasieu Pass Operations LLC
United States
The Staff Mechanical Engineer – Fixed Equipment & Piping Integrity is responsible for providing technical engineering support for the integrity, reliability, and regulatory compliance of…
Added 47 mins ago
Electrical Engineering Technician
nLIGHT
Camas, WA
nLIGHT's Directed Energy team is seeking a highly motivated and organized Electrical Engineering Technician to support development of state-of-the-art fiber-laser power electronics. This…
Added 48 mins ago
FT
Data Engineer
Franchise Tax Board
CA
- $4,935 to $8,740 USD / month
FTB's Data Lake Development Unit is seeking an enthusiastic, proactive, and motivated Data Engineer (Information Technology Associate) who takes initiative and is interested in contributing…
Added 50 mins ago
Headend Engineer
Hotwire Communications
Orlando, FL
The Headend Engineer is responsible for leading Hotwire's headend construction, operation, maintenance, and support. Primarily focused on performing installation, operating and maintaining…
Added 55 mins ago
MC
Construction Senior Engineer Associate
Maricopa County
Phoenix, AZ
- $75,250 to $120,000 USD / year
This position will serve as a Construction Senior Engineer Associate in the MCDOT Construction & Materials Division, working on Transportation and Maintenance Improvement Projects. An ideal…
Added 1 hour ago
OC
Associate Engineer (Electrical)
Orange County Sanitation District
Fountain Valley, CA
- $134,950.4 to $164,028.8 USD / year
Under general supervision, an Associate Engineer performs a variety of engineering duties in the planning, design, construction, operations, and compliance of wastewater facilities,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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