Jobs in the United States

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Added 1 hour ago
Systems Engineer I
Robert Half Inc.
Remote, United States
Robert Half is seeking a Systems Engineer I who, as part of a team, will operate key controls and respond to needs within Robert Half's Azure and AWS cloud computing infrastructure with a…
Added 1 hour ago
Quality Engineer Associate
M.C. Dean, Inc
Manassas, VA
The Quality Engineer Associate is responsible for documenting, managing, implementing, and institutionalizing the Quality Assurance plan for the assigned business unit and/or service center.
Added 1 hour ago
2027 Associate Supplier Quality Engineer / Supplier Quality Engineer - Utah
Northrop Grumman
Corinne · Clearfield · Magna · Salt Lake City
Northrop Grumman Space Systems is currently seeking an Associate and/or Supplier Quality Engineer. The qualified candidate will become part of Northrop Grumman’s Safety & Mission Assurance…
Added 2 hours ago
Associate Structural Analysis Engineer
The Boeing Company
Ridley Park, PA
Boeing Defense Space and Security, the Chinook program is seeking an Associate Structural Analysis Engineer to support the Chinook cargo helicopter. Boeing supports the Chinook with a wide…
Added 2 hours ago
SH
Project Engineer II
Stanford Health Care
United States
- $60.99 to $80.78 USD / hour
The Project Engineer II is an experienced individual contributor responsible for independently managing advanced project engineering and project controls functions for healthcare…
Added 2 hours ago
HI
Senior Validation Engineer
Hospira, Inc.
KS
- $82,700 to $137,900 USD / year
Point contact SME for routine Quality systems, such as Change Control, Quality Agreement, Documentation, Submission authoring and Investigations.
Added 3 hours ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
The Systems Engineer provides on-site, 24/7/365 Tier 1 operations for Google Public Sector’s USG2 sovereign and classified cloud environments, initially supporting Google Distributed Cloud…
Added 3 hours ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.
Added 3 hours ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.
Added 3 hours ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
The Systems Engineer provides on-site, 24/7/365 Tier 1 operations for Google Public Sector’s USG1 sovereign and classified cloud environments, initially supporting Google Distributed Cloud…
Added 3 hours ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
As Scout's Associate Director, Power Systems Engineering, you will lead the company's Power Systems Engineering function and serve as Scout's senior technical authority for electrical…
Added 3 hours ago
FU
Manufacturing Engineering Technician
FERROTEC USA CORPORATION
Livermore, CA
- $29 to $32 USD / hour
…assembly sequence questions, tooling/fixture concerns, and basic process issues; collect facts, assist within approved instructions, and escalate technical decisions to the responsible…
Added 3 hours ago
Sr Quality Engineer I
Kite Pharma, Inc.
CA
We are seeking a highly motivated individual to join us as Sr. Quality Engineer I at our El Segundo location. The ideal candidate will build strong partnerships across the site and network…
Added 3 hours ago
Building Automation System Engineer
Merck Sharp & Dohme LLC
NJ
The Associate Specialist provides administrative support for the GWES Rahway Operations team. This role focuses on system reliability, troubleshooting, and execution of projects supporting…
Added 3 hours ago
CO
Engineer Technician/Senior Engineer Technician
City of De Pere
De Pere, WI
- $32.86 to $46.94 USD / hour
Conduct field investigations and surveys. Assist in establishing preliminary and design surveys to ensure project control and performance.
Added 3 hours ago
BI Analyst
PrePass
Remote, United States
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600).
Added 4 hours ago
A
Senior PCB Layout Engineer
Actalent
Waukesha, WI
- $50 to $75 USD / hour
Create and maintain PCB library footprints and padstacks to IPC-7351 standards in coordination with the component library process.
Added 4 hours ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Lauderdale, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 4 hours ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Miami, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 4 hours ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Jacksonville, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 4 hours ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 4 hours ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Myers, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 4 hours ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Pensacola, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 4 hours ago
Lead DevOps Engineer St. Louis, USA
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division, with responsibilities to facilitate adoption of standard DevOps…
Added 4 hours ago
Senior Engineer, Mechanical - Fixed Equipment & Piping Integrity
Calcasieu Pass Operations LLC
United States
Senior Engineer, Mechanical - Fixed Equipment & Piping IntegrityLocated:

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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