Jobs in the United States

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Added 5 mins ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
Columbia, MO
- $48,719 to $116,113 USD / year
Associate's or higher degree in the biomedical technology or biomedical engineering field; OR
Added 7 mins ago
Data Engineer II - Data Platform (Remote-Raleigh NC, Dallas TX, Phoenix AZ)
First Citizens Bank
Raleigh, NC · UNAVAILABLE, AZ · Austin, TX · UNAVAILABLE, NC
AWS Certified Cloud Practitioner, AWS Certified Developer – Associate, AWS Certified Data Engineer – Associate, SnowPro Core Certification, or equivalent cloud and data platform…
Added 36 mins ago
Lead, Infrastructure Security Engineer
VB Spine
Allendale, NJ · Leesburg, VA
As a Spine Sales Associate, you’ll own the security of VB Spine’s on-premises and physical infrastructure - including vulnerability management, Active Directory, servers, network…
Added 1 hour ago
Engineering Technician III
Department of Transportation
Guilford County, NC
This position is located in Guilford County in the Jamestown Resident Engineer’s Office. This is an Engineering Technician III position that will serve as a lead project inspector and will…
Added 1 hour ago
Bituminous Materials Inspector
Department of Transportation
Wake County, NC
Instructions consist of initial training by the Laboratory Engineer and yearly competency evaluations in the areas of customer service, operation of equipment, safety guidelines, and…
Added 2 hours ago
Lead DevOps Engineer
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division having responsibilities to facilitate adoption of standard DevOps…
Added 3 hours ago
J
Senior IT Project Engineer
Jobgether
Remote, United States
- $105,000 to $115,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Project Engineer based in the United States.
Added 4 hours ago
Senior Director, Engineering
Scout Clean Energy
Boulder, CO
Provide direct leadership to Engineering managers and Associate Directors.
Added 5 hours ago
Senior Data Engineer
Alter Domus
United States
Join our team as a Senior Data Engineer building and operating the Alter Domus data platform, a Databricks lakehouse on AWS that hydrates data from our fund administration, accounting, and…
Added 5 hours ago
TF
Sr. IT SAP Systems Engineer
TreeHouse Foods Services, LLC
United States
- $100,800 to $151,200 USD / year
We are seeking a highly experienced Senior SAP Systems Engineer with 10+ years of hands-on SAP Basis experience to provide technical leadership and operational support for a complex…
Added 7 hours ago
Lead Engineer - Airports
Olsson
Lincoln, NE · Omaha, NE
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our…
Added 7 hours ago
DevOps Engineer I (Ability to Obtain Secret clearance Required)
Akima, LLC
Herndon, VA
Suvi Global Services is looking for a talented Jr. DevOps Engineer to add to their dynamic team supporting highly visible federal contracts. This role supports and provides security…
Added 7 hours ago
Systems Engineer I
Robert Half Inc.
Remote, United States
Robert Half is seeking a Systems Engineer I who, as part of a team, will operate key controls and respond to needs within Robert Half's Azure and AWS cloud computing infrastructure with a…
Added 7 hours ago
TT
IT Technician - Global Yacht Technology
Triton Technical
Tukwila, WA
- $28.85 to $36.06 USD / hour
The Systems Engineer Associate supports the design, implementation, and maintenance of IT infrastructure under the guidance of senior engineers. This role is ideal for someone transitioning…
Added 7 hours ago
Quality Engineer Associate
M.C. Dean, Inc
Manassas, VA
The Quality Engineer Associate is responsible for documenting, managing, implementing, and institutionalizing the Quality Assurance plan for the assigned business unit and/or service center.
Added 7 hours ago
Program Support Specialist 2
M.C. Dean, Inc
Tysons, VA
…Tysons, Virginia and employs more than 9,000 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms…
Added 7 hours ago
Senior Site Reliability Engineer AI Security Federal
BizFirst
McLean, VA
BizFirst is assisting our client with recruiting a Senior Site Reliability Engineer for AI security in a federal civilian agency environment. As the resident reliability engineer, you will…
Added 7 hours ago
2027 Associate Structural Engineer / Structural Engineer - Huntsville AL
Northrop Grumman
Huntsville
Northrop Grumman is seeking an Associate Structural Engineer / Structural Engineer . This position will be located at our Defense Systems sector in Huntsville, AL.
Added 7 hours ago
2027 Associate Systems Engineer - San Diego CA
Northrop Grumman
San Diego
Northrop Grumman is seeking Associate Systems Engineers This position will be located at our Mission Systems Sector in San Diego, CA
Added 8 hours ago
Imaging Engineer III
Trimedx Holdings LLC
Erie, PA
Every associate matters and makes a difference
Added 8 hours ago
C3
Field Service Engineer (Field Based) Frederick, MD
CareFusion 303, Inc.
MD
- $25.5 to $40.8 USD / hour
BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area. In this highly visible, customer-facing role, you will provide technical service and support for BD…
Added 8 hours ago
2027 Associate Systems Engineer - San Diego CA
CORP-Corporate Office
United States
Northrop Grumman is seeking Associate Systems Engineers This position will be located at our Mission Systems Sector in San Diego, CA
Added 8 hours ago
SH
Project Engineer II
Stanford Health Care
United States
- $60.99 to $80.78 USD / hour
The Project Engineer II is an experienced individual contributor responsible for independently managing advanced project engineering and project controls functions for healthcare…
Added 8 hours ago
KC
Wireless Network Engineer
King County
Seattle, WA
- $110,087.54 to $139,542.21 USD / year
King County's Department of Information Technology (KCIT) is seeking a Wireless Network Engineer to join our Network Services team. The Wireless Network Engineer provides engineering,…
Added 8 hours ago
Senior Associate, Infrastructure Engineer
KPMG LLP
McLean, VA · Washington, DC
KPMG is currently seeking a Senior Associate, Infrastructure Engineer to join our Federal Services organization.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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