Jobs in the United States

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Added 16 mins ago
JL
Field Engineer I - Telemetry
JT4, LLC
Edwards AFB, CA
- $78,220 to $96,850 USD / year
JOB SUMMARY: Under close supervision, a Field Engineer I performs a variety of fundamental field engineering tasks in the installation, operations, testing, and maintenance of electronic…
Added 17 mins ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
The Systems Engineer provides on-site, 24/7/365 Tier 1 operations for Google Public Sector’s USG2 sovereign and classified cloud environments, initially supporting Google Distributed Cloud…
Added 17 mins ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.
Added 17 mins ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.
Added 17 mins ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
The Systems Engineer provides on-site, 24/7/365 Tier 1 operations for Google Public Sector’s USG1 sovereign and classified cloud environments, initially supporting Google Distributed Cloud…
Added 18 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
As Scout's Associate Director, Power Systems Engineering, you will lead the company's Power Systems Engineering function and serve as Scout's senior technical authority for electrical…
Added 20 mins ago
Construction Materials Testing Field Manager
Olsson
Denver, CO
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our…
Added 22 mins ago
FU
Manufacturing Engineering Technician
FERROTEC USA CORPORATION
Livermore, CA
- $29 to $32 USD / hour
Coordinate approved change implementation with Manufacturing Engineering, Document Control, Quality, Production, Planning, Purchasing, Inventory, and other stakeholders.
Added 24 mins ago
Sr Quality Engineer I
Kite Pharma, Inc.
CA
We are seeking a highly motivated individual to join us as Sr. Quality Engineer I at our El Segundo location. The ideal candidate will build strong partnerships across the site and network…
Added 25 mins ago
CO
Associate Engineer
City of Lincoln/Lancaster County
Lincoln, NE
- $37.88 to $51.63 USD / hour
…Systems, budget management, and the Manual on Uniform Traffic Control…
Added 33 mins ago
Building Engineer (USA)
Avison Young
Orlando, FL
We are currently seeking an experienced building engineer to report to the Property Manager on all areas of building/property operations for a portfolio of office, industrial and retail…
Added 40 mins ago
Building Automation System Engineer
Merck Sharp & Dohme LLC
NJ
The Associate Specialist provides administrative support for the GWES Rahway Operations team. This role focuses on system reliability, troubleshooting, and execution of projects supporting…
Added 52 mins ago
Construction Materials Testing Field Manager
Olsson
Tempe, AZ
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our…
Added 52 mins ago
CO
Engineer Technician/Senior Engineer Technician
City of De Pere
De Pere, WI
- $32.86 to $46.94 USD / hour
Conduct field investigations and surveys. Assist in establishing preliminary and design surveys to ensure project control and performance.
Added 52 mins ago
BI Analyst
PrePass
Remote, United States
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600).
Added 1 hour ago
Data Engineer
IQ Sig
Alexandria, VA
Cloud & Data Engineering: AWS Certified Data Engineer – Associate / AWS Certified Solutions Architect; Microsoft Certified: Azure Data Engineer Asso
Added 1 hour ago
A
Senior PCB Layout Engineer
Actalent
Waukesha, WI
- $50 to $75 USD / hour
Support board bring-up, debug, and respin activities through structured design change control and revision management.
Added 1 hour ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Lauderdale, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 1 hour ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Miami, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 1 hour ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Jacksonville, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 1 hour ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 1 hour ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Myers, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 1 hour ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Pensacola, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 1 hour ago
Lead DevOps Engineer St. Louis, USA
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division, with responsibilities to facilitate adoption of standard DevOps…
Added 1 hour ago
Senior Engineer, Mechanical - Fixed Equipment & Piping Integrity
Calcasieu Pass Operations LLC
United States
Senior Engineer, Mechanical - Fixed Equipment & Piping IntegrityLocated:

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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