Jobs in the United States

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Added 8 days ago
NJ
Senior AI Technical System Analyst (Information Technology Analyst 3)
New Jersey Courts
Trenton, NJ
- $94,668.29 to $133,073.24 USD / year
Our JAVA/PEGA/AI-centric environment includes PRPC 8.X on Cloud, Agile Studio, AWS and Azure services - including EC2, Lambda, Blob Storage, Container Apps, Function Apps, indexer…
Added 8 days ago
FT
Software Application Developer
Franchise Tax Board
CA
- $6,513 to $10,537 USD / month
The Software Application Developer works independently as a technical specialist responsible for designing, programing, configuring, testing, and supporting complex IT solutions for…
Added 8 days ago
Associate Application Developer AWS - 2027
IBM
BATON ROUGE, LA
As an Associate Application Developer at IBM, you'll help organizations transform how they serve customers, improve operations, and accelerate digital innovation through modern applications…
Added 8 days ago
Data Engineer
IQ Sig
Alexandria, VA
Cloud & Data Engineering: AWS Certified Data Engineer – Associate / AWS Certified Solutions Architect; Microsoft Certified: Azure Data Engineer Asso
Added 8 days ago
MA
Lead Software Engineer – Java, MS SQL
Manufacturers and Traders Trust Co
Buffalo, NY
- $116,400 to $194,000 USD / year
This role is four days onsite, with the flexibility to work from home one day per week M&T Work Model - 4 Days In-Office | 1 Day Work From Home
Added 8 days ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Austin, TX · Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 8 days ago
Starbucks Barista
Albertsons Companies
VERNON, NJ · Vernon, NJ
…customers to our Starbucks. As a Barista, you get to ensure they java nice day each time they are with us. If meeting with customers and the opportunity to make their day special with a…
Added 8 days ago
QA Engineer - Ostro
Veeva
Remote, United States
Hands-on experience with frameworks like Cypress, Playwright, or Selenium, plus proficiency in JavaScript, Python, or Java
Added 8 days ago
Machine Learning Engineering Manager
Employment Application
IL
3+ years in software development in Python, Java, PySpark
Added 8 days ago
Software Developer
Default Brand
Neenah, WI
The Software Developer is responsible for designing, coding, and testing software programs and applications that enable Agent, Client, and Associate facing technologies and capabilities.…
Added 8 days ago
Starbucks Barista
Albertsons Companies
MAHWAH, NJ · Mahwah, NJ
…customers to our Starbucks. As a Barista, you get to ensure they java nice day each time they are with us. If meeting with customers and the opportunity to make their day special with a…
Added 8 days ago
Starbucks Barista
Albertsons Companies
WALDORF, MD · Waldorf, MD
…customers to our Starbucks. As a Barista, you get to ensure they java nice day each time they are with us. If meeting with customers and the opportunity to make their day special with a…
Added 8 days ago
Technical Analyst, Senior Associate
RSI
Remote, United States
Develops server applications using programming languages like Java, C#, C++, etc.
Added 8 days ago
Lead Software Development Engineer - AI Engineering
The ODP Group, LLC
Austin, TX
…technologies, automation, and AI capabilities to enhance customer and associate experiences. The ideal candidate is excited by solving complex problems at scale and has experience…
Added 8 days ago
Blue Yonder WMS Techno/Functional Lead
Accenture
Houston, TX · Irving, TX · Austin, TX
If Associate’s Degree, must have equivalent (minimum 6 years work experience)
Added 8 days ago
Security Engineering, Associate / Assistant Vice President
MUFG Bank, Ltd.
Jersey City, NJ
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day
Added 8 days ago
Laboratory Data Processing Technician
Battelle
COLUMBUS, OH
Associate’s degree in Computer Science, Data Science, Engineering Technology, Computer Engineering, Physics, Materials Science, or a related technical field, OR equivalent experience with…
Added 8 days ago
Cloud Systems Analyst
The Copper River Family of Companies
Dayton, OH
AWS Solutions Architect Associate, Azure Administrator (AZ 104), VMware VCP DCV, or AWS Migration Specialty certification
Added 8 days ago
Java Full Stack Developer
GD Information Technology, Inc.
Remote, United States
Agile Methodology, Artificial Intelligence Techniques, Java Web Development, Python Software Development, React.jsCertifications:
Added 8 days ago
NH
CCS Principal Software Engineer
Nomura Holdings, inc.
Jacksonville, FL
- $95,000 to $125,000 USD / year
Minimum of 5 years of experience with multiple technologies focussing on Java, JEE, Spring, SQL Server in Unix and Windows environments.
Added 8 days ago
F-15 Mission Systems Software Engineer (Associate, Experienced, & Senior)
The Boeing Company
Berkeley, MO
The Boeing Company is looking for a Software Engineer (Associate, Experienced, & Senior) to join the F-15 Mission System Software Development Team located in Berkeley, MO. This position…
Added 8 days ago
CS
Associate Solutions Engineer (Full Time) – United States
Cisco Systems, Inc.
RTP, NC
- Full-time
Throughout the Cisco Sales Associate Program (CSAP), you will collaborate with Cisco Associate Sales Representatives to provide technical solutions that drive business outcomes. You will…
Added 8 days ago
Associate, Software Engineering
L3Harris Technologies
Clifton, NJ · Clinton, MD
Utilize a variety of software languages (i.e., C++, C#, C, Java, Ruby, HTML5, XML, SQL, Perl, Python, Ajax, Qt) on Windows, Linux, mobile platforms, and embedded real time operating systems…
Added 8 days ago
Starbucks Barista
Albertsons Companies
BELMONT, MA · Belmont, MA
…customers to our Starbucks. As a Barista, you get to ensure they java nice day each time they are with us. If meeting with customers and the opportunity to make their day special with a…
Added 8 days ago
Sr Associate, Software Engineer
L3Harris
Salt Lake City, UT
Utilize a variety of software languages (i.e., C++, C#, C, Java, Ruby, HTML5, XML, SQL, Perl, Python, Ajax, Qt) on Windows, Linux, mobile platforms, and embedded real time operating systems…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Work requirements

Jobs in the United States