Jobs in the United States

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Added 10 days ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 10 days ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Myers, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 10 days ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Pensacola, FL
…configuration and auditing of data warehouses to ensure quality control of…
Added 10 days ago
Electrical Engineering Technician
nLIGHT
Camas, WA
Use nLIGHT MRP/ERP systems to manage parts, track status and control configuration.
Added 10 days ago
FT
Data Engineer
Franchise Tax Board
CA
- $4,935 to $8,740 USD / month
FTB's Data Lake Development Unit is seeking an enthusiastic, proactive, and motivated Data Engineer (Information Technology Associate) who takes initiative and is interested in contributing…
Added 10 days ago
MA
Lead Software Engineer – Java, MS SQL
Manufacturers and Traders Trust Co
Buffalo, NY
- $116,400 to $194,000 USD / year
This role is four days onsite, with the flexibility to work from home one day per week M&T Work Model - 4 Days In-Office | 1 Day Work From Home
Added 10 days ago
A
Mechanical Design Engineer
Actalent
Amsterdam, NY
- $36.06 to $38.46 USD / hour
Job Title: Mechanical Design EngineerJob DescriptionJoin our team as a Mechanical Design Engineer, where you will play a crucial role in supporting engineering and field teams through the…
Added 10 days ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 10 days ago
Senior Associate, Electrical Engineer
L3Harris Technologies
Yorba Linda, CA
Job Title: Senior Associate, Electrical Engineer
Added 10 days ago
FPA Tech
Leonardo DRS, Inc.
Dallas, TX
Work with process engineer to ensure process work instructions are accurate and correctly followed.
Added 10 days ago
Product Review Engineer (Associate or Mid-Level)
Boeing Aerospace Operations
Jacksonville, FL
…range of experience levels including Product Review Engineers (Associate or Mid-Level) to join the Components Liaison Engineering Team located at the Boeing Jacksonville, Florida site. The…
Added 10 days ago
Wiring Design and Installation Engineer (Associate or Experienced)
The Boeing Company
Oklahoma City, OK
Our teams are currently hiring for a broad range of experience levels including Associate and Experienced Wiring Design and Installation Engineer Engineers.
Added 10 days ago
Engineering Change Coordinator - Leeds, AL
Hubbell Incorporated
Leeds, AL
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions…
Added 10 days ago
ETCH Associate Maintenance Technician Apprenticeship (Days)
GLOBALFOUNDRIES U.S. INC.
NY
Ability to work in a standing position for >85% of a 12-hour shift (excluding breaks) · Ability to walk on uneven surfaces for >85% of a 12-hour shift
Added 10 days ago
Product Review Engineer (Liaison Engineering) Associate or Experienced
The Boeing Company
Tukwila, WA
Applicants must have completed all degree requirements by the application date
Added 10 days ago
Information Security Specialist/Engineer III (Cyber Defense) - Information Solutions
MUSC Community Physicians (MCP)
Remote, United States
…using threat activity, vulnerability data, asset criticality, control effectiveness, and business impact; and partners with technical, clinical, operational, and business stakeholders to…
Added 10 days ago
IT Security Engineer
Brookdale Senior Living Inc.
Remote, United States
***Local Remote Position: To be considered you MUST live 2.5 hours within the greater Brentwood area***
Added 10 days ago
TH
IT Systems Engineer - Secret clearance needed
Tlingit Haida Tribal Business Corporation
Washington, DC
- $97,000 to $107,000 USD / year
Clearance: MUST HAVE AN ACTIVE SECRET CLEARANCE
Added 10 days ago
Associate Gear Engineer
Dana Incorporated
Maumee, OH
Responsible for creating and maintaining process control documents and control plans.
Added 10 days ago
Associate Production Quality Engineer
Meridian Bioscience, Inc.
North Billerica, MA
The Associate Production Quality Engineer supports quality assurance activities within manufacturing operations and supplier quality management processes. Working under the guidance of the…
Added 10 days ago
AU
Service Coordinator
Allied Universal
Carrollton, TX
- $25 to $33 USD / hour
QUALIFICATIONS (MUST HAVES): · Possession of valid state issued driver’s license required
Added 10 days ago
RI
Project Engineer (Construction)
RONCELLI INC
Sterling Heights, MI
- $65,000 to $90,000 USD / year
Valid Driver’s License required
Added 10 days ago
A
Controls Engineer
Actalent
Maple Grove, MN
- $50 to $65 USD / hour
Job Title: Controls EngineerJob DescriptionThe Controls Engineer designs and programs controls systems for complex automated machinery, taking ownership of assigned machines, machine…
Added 10 days ago
Associate Program Director
Texas A&M Engineering
College Station, TX
The Associate Director of Professional Education Programs provides general project and program oversight for the TEES Professional & Continuing Education initiatives within Texas A&M…
Added 10 days ago
VT
Senior Reliability Engineer
Videojet Technologies Inc.
Elk Grove Village, IL
- $120,000 to $150,000 USD / year
…health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with…

Closed listing

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Jobs in the United States