Jobs in the United States

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Added 8 days ago
DevSecOp Engineer
MANTECH
Patrick AFB, FL
Proficiency in modern programming and scripting languages (e.g., Python, Java, JavaScript, Bash, PowerShell, C#).
Added 8 days ago
Fixed Income Algo Technology, Director
Citibank, N.A.
United States
…shaping architecture, reviewing critical designs and code in Java and Rust, and setting the bar for engineering…
Added 8 days ago
UG
Senior Full Stack Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
3+ years of hands-on experience developing backend microservices using Java and Spring Boot
Added 8 days ago
UG
Senior Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
6+ years of Golang experience or 6+ years of experience in 2 backend languages (Python or Java or C++ or C#), at least one of which is compiled
Added 8 days ago
Data Engineer 4 (Manager IC) - Modeling & Architecture
Capital One
Richmond, VA · McLean, VA · Cambridge, MA
At least 2 years of experience with one programming language (Python, Java, or Scala)
Added 8 days ago
MA
Lead Software Engineer – Java, MS SQL
Manufacturers and Traders Trust Co
Buffalo, NY
- $116,400 to $194,000 USD / year
This role is four days onsite, with the flexibility to work from home one day per week M&T Work Model - 4 Days In-Office | 1 Day Work From Home
Added 8 days ago
JH
Multi-Sensor Fusion and Tracking Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
Are proficient with C++, Java, Python, MATLAB, or similar programming languages.
Added 8 days ago
Forest Monitoring Crew Lead
Colorado State University
United States
Ability to troubleshoot IT issues related to Android tablets, Windows 11, Java, internet browser security settings and off-site storage devices.
Added 8 days ago
Software Development Engr II, AWS Kumo - US, AWS Kumo Gaia
Amazon Web Services, Inc.
Bellevue, WA · Seattle, WA
· Write high-quality, efficient, testable code in Java, Rust and other object-oriented languages.
Added 8 days ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Austin, TX · Seattle, WA
…applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 8 days ago
Software Development Engineer, Creative Advertiser Experience, CreativeX
Amazon.com Services LLC
Santa Monica, CA
…applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 8 days ago
Starbucks Barista
Albertsons Companies
VERNON, NJ · Vernon, NJ
…customers to our Starbucks. As a Barista, you get to ensure they java nice day each time they are with us. If meeting with customers and the opportunity to make their day special with a…
Added 8 days ago
Enterprise - Full Stack Software Engineer - Java, Angular, PostgreSQL
Erias Ventures, LLC
Annapolis Junction, MD
Develop and maintain backend microservices using Java and Spring Boot
Added 8 days ago
Core Java Engineer
SCI SOLUTIONS GLOBAL
New York, NY
seeking a Software Engineer, Core Java to join our dynamic team. The
Added 8 days ago
Java Engineer
SCI SOLUTIONS GLOBAL
Plano, TX
Strong hands-on experience with Java development.
Added 8 days ago
Tableau Data Engineer
CACI
Norco, CA · Norco
Proficiency in one or more programming languages such as Pythons, SQL, Java, C#, or JavaScript
Added 8 days ago
Subject Matter Expert
SymphonyAI
Palo Alto, CA
…experience with Oracle and Oracle development (Proc*C and PL/SQL); Java, ProC, HTML, XML, PL/SQL, Javascript, Linux, Shell Scripting (bash); Integration Lead; Client engagement and managing…
Added 8 days ago
Staff Software Engineer
Mercury Insurance Services, LLC
United States
7+ years working in Java, Python, Spring boot, Microservices, etc.
Added 8 days ago
MT
DevSecOps Intern or Co-Op (CI/CD Focus)
Modern Technology Solutions Inc
Alexandria, VA · Huntsville, AL · Dayton, OH · Niceville, FL · Alexandria · Huntsville · Dayton · Niceville
- $19 to $23 USD / hour
Must possess communication skills for interacting with other engineers/analysts and customers
Added 8 days ago
D
Staff Engineer, Data Platform
DRW
Chicago, IL
- $200,000 to $275,000 USD / year
Expertise in Java and/or Python, with a proven ability to deliver high-quality, maintainable production software, and strong familiarity with SQL and Linux environments.
Added 8 days ago
Principal Software Engineer
DQQ Cohesity Inc.
Santa Clara, CA
Strong software engineering background with proficiency in Golang, Java, or Python; C++ a plus.
Added 8 days ago
Scientist I, Computational Biology
CRISPR Therapeutics, Inc.
South Boston, MA
Familiarity with programming languages, such as R and Java, and with workflow managers such as Nextflow
Added 8 days ago
Software Engineer - Applied AI, Defense Applications
Palantir Technologies
Washington, DC
Experience coding in programming languages, such as Java, C++, Python, JavaScript, or similar languages
Added 8 days ago
Software Engineer - Applied AI, Defense Applications
Palantir Technologies
NY
Experience coding in programming languages, such as Java, C++, Python, JavaScript, or similar languages
Added 8 days ago
Staff Software Engineer - Cloud Services
Agiloft
Remote, United States
…directly shape Agiloft’s cloud architecture, operational posture, developer experience, and ability to scale reliably as the platform…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Apply on amazon.jobs About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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Work requirements

Jobs in the United States