Jobs in the United States

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Added 5 days ago
Virtual Complex Chillers Commissioning Projects Support Engineer
Johnson Controls Inc.
United States
· Provides application, engineering, & commissioning assistance for Data Center and large projects to ensure they meet objectives, schedules and budgets.
Added 5 days ago
Modeling Engineer
York International Corp.
United States
Johnson Controls’ Data Center Thermal Technology Solutions group is seeking a Research and Advanced Development Engineer. As a member of the modeling team, you will develop and apply…
Added 5 days ago
Senior Modeling Engineer
York International Corp.
United States
Johnson Controls’ Data Center Thermal Technology Solutions group is seeking a Research and Advanced Development Engineer. As a member of the modeling team, you will develop and apply…
Added 5 days ago
AP
Senior Automation Scientist/Engineer - Biologics Engineering
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $124,000 to $171,000 USD / year
We are seeking a Senior Automation Scientist/Engineer to help drive this transformation by embedding laboratory automation and robotics into our workflows and shaping the future of…
Added 5 days ago
Sr. Software Development Engineer, AWS Transform
Amazon.com Services LLC
Seattle, WA
- 5+ years of non-internship professional software development experience
Added 5 days ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Austin, TX · Seattle, WA
- 1+ years of software development engineer or related occupational experience
Added 5 days ago
Software Development Engineer, Creative Advertiser Experience, CreativeX
Amazon.com Services LLC
Santa Monica, CA
- Own the full development lifecycle for major portions of your team's software, including scoping, coding, testing, deployment, and operational support, ensuring root causes of issues are…
Added 5 days ago
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Engineering Geologist
State Water Resources Control Board
CA
- $6,488 to $12,215 USD / month
…Number, method of eligibility, and LEAP information in your application…
Added 5 days ago
ZT
Manufacturing Engineer, Advanced
Zebra Technologies
Knoxville, TN
- $108,960 to $163,440 USD / year
Manage assets/fixtures/tools development/fabrication/validation/management.
Added 5 days ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Nashville, TN
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 5 days ago
ZT
Senior Sales Engineer - Healthcare (Remote South Atlantic)
Zebra Technologies
Nashville, TN
- $105,680 to $158,520 USD / year
The Senior Sales Engineer will be accountable for supporting Senior Account Managers specifically within Zebra's Healthcare vertical. This role’s primary focus will be to support the Sr…
Added 5 days ago
Sr. Machine Learning Engineer (Remote)
CrowdStrike
Nashville, TN
CrowdStrike is looking for a Sr. Machine Learning Engineer to join our growing AIDR Engineering Team. You will provide engineering support and solutions to a data science group focused on…
Added 5 days ago
Software Test Engineer
WCG Clinical
Nashville, TN
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 5 days ago
GVP, Enterprise Verticals Sales US (Manufacturing, Transportation & Energy)
ServiceNow
Vienna, VA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 5 days ago
KC
Computational Physics Algorithm Engineer
KLA Corporation
Milpitas, CA
- $136,300 to $231,700 USD / year
…but is not required. Experience with collaborative software development practices such as code review, automated testing and deployment is a…
Added 5 days ago
Software Engineering Intern
KLA Corporation
Austin, TX
We're seeking a motivated Software Engineer intern to join our Austin development team for the summer of 2027. You will own a dedicated, high-impact project from start to finish, working…
Added 5 days ago
KC
Software Engineer
KLA Corporation
Milpitas, CA
- $114,800 to $195,200 USD / year
In this role, you will be a part of the system software engineering group and will be responsible for software development and maintenance of on-tool, back-end software module.
Added 5 days ago
KC
Product Installation Engineer - SPTS - 90% Travel. Oregon Based
KLA Corporation
Hillsboro, OR
- $33.75 to $57.36 USD / hour
…(ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an…
Added 5 days ago
Gate-level Noise (Signal Integrity) / STA CAD Engineer
Apple
Austin, TX · Sunnyvale, CA
Contributing to the development of sign-off methodologies, noise margins, and tool qualification strategies for gate-level glitch noise and static timing analysis (STA) across advanced…
Added 5 days ago
Core Java Engineer
SCI SOLUTIONS GLOBAL
New York, NY
seeking a Software Engineer, Core Java to join our dynamic team. The
Added 5 days ago
Java Engineer
SCI SOLUTIONS GLOBAL
Plano, TX
Strong hands-on experience with Java development.
Added 5 days ago
Staff Software Engineer
Mercury Insurance Services, LLC
United States
As a Staff Software Engineer, you will provide technical leadership and direction for multiple agile teams or projects to implement prioritized software product roadmaps. This role includes…
Added 5 days ago
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Developer Support Engineer I
Aurora
Pittsburgh, PA
- $88,000 to $132,000 USD / year
We’re searching for a Developer Support Engineer 1 to join Aurora’s Developer Support team, reporting to the Developer Support Team Lead. Developer Support is the first place Aurora’s…
Added 5 days ago
Design Engineer
Actalent
Albany, NY
Job Title: Design Engineer IIJob DescriptionThe Design Engineer II supports mid-level product design and validation for polypropylene venting systems and OEM components, translating…
Added 5 days ago
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Electrical Engineer
Actalent
Weston, FL
- $45 to $81.5 USD / hour
DescriptionAs an Electrical Engineer, you will support the design and development of Robotic Systems. Plans and implements the design, manufacture, installation and/or maintenance of…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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