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Added 5 hours ago
RU
Angular Developer / Full Stack Software Developer
Randstad USA
Fort Lauderdale, FL
- $47.43 to $50 USD / hour
in design,Agile,Angular 14,Angular,automated testing,backend,backend services,automated builds,CSS,SCSS,platform modernization,code reviews,component-based,CI/CD,CI/CD pipelines,UI…
Added 5 hours ago
Fixed Income Algo Technology, Director
Citibank, N.A.
United States
…shaping architecture, reviewing critical designs and code in Java and Rust, and setting the bar for engineering…
Added 5 hours ago
Full-stack Engineer 5
Capital One
NY
Utilize programming languages like Java, Scala, Python, Go, Node.js, JavaScript and TypeScript, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and…
Added 5 hours ago
MA
Lead Software Engineer – Java, MS SQL
Manufacturers and Traders Trust Co
Buffalo, NY
- $116,400 to $194,000 USD / year
Write and migrate code from .NET to Java, including Java Cucumber test automation.
Added 5 hours ago
Senior Developer, Technology Delivery – AI Development
TD Securities (USA) LLC
NY
The Technology Delivery – AI Development role is a hands-on development position focused on designing, building, testing, and supporting artificial intelligence and machine learning…
Added 5 hours ago
Software Development Engr II, AWS Kumo - US, AWS Kumo Gaia
Amazon Web Services, Inc.
Bellevue, WA · Seattle, WA
· Write high-quality, efficient, testable code in Java, Rust and other object-oriented languages.
Added 5 hours ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Austin, TX · Seattle, WA
…applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 5 hours ago
Software Development Engineer, Creative Advertiser Experience, CreativeX
Amazon.com Services LLC
Santa Monica, CA
- Own the full development lifecycle for major portions of your team's software, including scoping, coding, testing, deployment, and operational support, ensuring root causes of issues are…
Added 5 hours ago
Engineering Manager
Insight Global
Brentwood, TN
Drive initiatives from planning and technical design through development, testing, deployment, and production stabilization.
Added 5 hours ago
Senior IBM Master Data Management (MDM) & Integration Developer
Startekk Inc
Lansing, MI
We are looking for a highly experienced Senior IBM MDM & Integration Developer to support, maintain, and enhance enterprise Master Data Management applications, including Master Person…
Added 5 hours ago
NU
Workday Integration Specialist (815321)
NITELINES USA, INC
Atlanta, GA
- $89.59 USD / hour
The Workday Integration developer creates and maintains Integrations within the Workday cloud-based software platform. The Integration developer develops integrations with third party…
Added 5 hours ago
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
Assist with data collection, preprocessing, transformation, and management to enable model training, testing, validation, and evaluation.
Added 5 hours ago
Core Java Engineer
SCI SOLUTIONS GLOBAL
New York, NY
seeking a Software Engineer, Core Java to join our dynamic team. The
Added 6 hours ago
D
Senior Software Engineer, Platform Services
DRW
Chicago, IL
- $175,000 to $275,000 USD / year
Maintain a constant focus on testing, reliability, scalability, and maintainability.
Added 6 hours ago
Remote Opportunity: Workday Integration Specialist | 10+ Years | W2 only
TMS LLC
Remote, United States
The Workday Integration developer creates and maintains Integrations within the Workday cloud-based software platform. The Integration developer develops integrations with third party…
Added 6 hours ago
Staff Software Engineer - Cloud Services
Agiloft
Remote, United States
…directly shape Agiloft’s cloud architecture, operational posture, developer experience, and ability to scale reliably as the platform…
Added 6 hours ago
QA Engineer - Ostro
Veeva
Remote, United States
…software quality without needing micromanagement. Beyond core testing, you bring a strong curiosity for modern QA innovations, including AI-driven testing frameworks and LLM-based…
Added 6 hours ago
2027 Software Engineering Undergrad Intern
The Aerospace Corporation
El Segundo, CA
Hands-on expertise with application design, software development, and automated testing
Added 6 hours ago
2027 Software Engineering Grad Intern
The Aerospace Corporation
El Segundo, CA
Hands-on expertise with application design, software development, and automated testing
Added 6 hours ago
SDE II, EC2 Instance Networking, EC2 Nitro
Amazon Development Center U.S., Inc.
Seattle, WA
…applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 6 hours ago
Software Development Engineer - AgentCore, AWS Agentic AI
Amazon Development Center U.S., Inc.
New York, NY
- Simplify the developer journey across APIs, SDKs, CLI, console, infrastructure as code, and local workflows by building cohesive abstractions, templates, defaults, and automation.
Added 6 hours ago
Software Development Engineer II, Efficiency & Performance, Alloy, Region Flex Efficiency
Amazon.com Services LLC
Sunnyvale, CA
…lifecycle - from product definition and scoping through coding, testing, deployment, and ongoing maintenance - ensuring high-quality, maintainable, and well-documented…
Added 6 hours ago
RU
L4 Full Stack Engineer
Randstad USA
Research Triangle Park, NC
- $79 to $80 USD / hour
New Development - JAVA - master level - all new development hands on brunt of the work will be here.
Added 6 hours ago
IG
Principal Software Architect
Insight Global
Smyrna, GA
- $140,000 to $240,000 USD / year
- Strong hands-on Java and Spring Boot development experience
Added 6 hours ago
Junior DevOps Engineer - Platform Deployment & Support
Absolute Business Solutions Corp
Herndon, VA
Escalate suspected product defects to senior engineers or Syntasa product-development teams and assist with testing and validating corrective releases.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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