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Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Austin, TX · Seattle, WA
…ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage…
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Software Development Engineer, Creative Advertiser Experience, CreativeX
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Santa Monica, CA
…creatives across display, video, and streaming TV, and the customer experience (CX) where those creatives render and deliver personalized content to hundreds of millions of shoppers at…
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Lead ASIC Modem Design Engineer, Satellite Communication
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Sunnyvale, CA · San Diego, CA
Lead ASIC Modem Design Engineer, Satellite Communication role within a high performance ASIC Modem design team. This team is using industry leading methodologies to develop proprietary…
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Senior Engineer
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Clarksville, TN
Investigate and resolve ergonomic, safety, quality, and manufacturing process concerns
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Large Fabrication Manufacturing Engineer III
System One
Chattanooga, TN
Job Title: Large Fabrication Manufacturing Engineer III
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ZT
Manufacturing Engineer, Advanced
Zebra Technologies
Knoxville, TN
- $108,960 to $163,440 USD / year
…culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their…
Added 1 min ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Nashville, TN
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 1 min ago
Operations Reliability Engineer
Amazon
Nashville, TN
Amazon is seeking an Operations Reliability Engineer to support the Amazon Logistics North America (AMZL NA) Engineering team, part of Amazon's Last Mile organization. The Last Mile team…
Added 1 min ago
Senior MEP Project Manager - Advanced Manufacturing
Mortenson
Tualatin, OR · Portland, OR
…medium to large projects to include the management of project quality, timeliness, safety, as well as mentoring the project team. May oversee MEP scopes of work on multiple projects.…
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Sr. Machine Learning Engineer (Remote)
CrowdStrike
Nashville, TN
Implement high-quality solutions in support of customer-facing applications at scale.
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Genesys Cloud Access Management
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…contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure.…
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Field Installation Engineer
Red River
Nashville, TN
The Field Installation Engineer is responsible for the planning, installation, configuration, calibration, validation, troubleshooting, and optimization of network and infrastructure…
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Software Test Engineer
WCG Clinical
Nashville, TN
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
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Sr Software Engineer
Cengage Group
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…with product and design teams in your role as senior software engineer. Together you will focus on improving customer outcomes through frequent stakeholder engagements and data-driven…
Added 4 mins ago
Engineer, Plastics Tooling
OK International, Inc.
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Sets the guidelines and general work practices to ensure supplier compliance consistently meets our quality standards.
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Manufacturing Engineer II
Lennox International
Stone Mountain, GA
The Manufacturing Engineer II plans and designs manufacturing processes in an industrial plant. In addition, the engineer provides direct advisory support in the design, fabrication,…
Added 6 mins ago
R&D System Engineer
SEDAA
Plymouth, MN
Looking for a senior engineer for R&D systems engineering in Electrophysiology division. Prior experience in medical devices and/or systems engineering a plus, especially prior experience…
Added 7 mins ago
Program Quality Lead
United States
Mission Systems Customer Quality is seeking an experienced professional Program Quality Lead (PQL) / Mission Assurance Lead (MAL) to implement and manage a Quality Assurance System and…
Added 9 mins ago
DH
Senior Full Stack Engineer
Develop Health
San Francisco, CA
- $200,000 to $250,000 USD / year
We're looking for a Senior Full Stack Engineer who wants to build AI products that do real work in healthcare. You'll take an idea from a conversation with the people who'll use it to a…
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Computational Physics Algorithm Engineer
KLA Corporation
Milpitas, CA
- $136,300 to $231,700 USD / year
…KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and…
Added 9 mins ago
Software Engineering Intern
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Austin, TX
…KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and…
Added 9 mins ago
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Software Engineer
KLA Corporation
Milpitas, CA
- $114,800 to $195,200 USD / year
…KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and…
Added 9 mins ago
KC
Product Installation Engineer - SPTS - 90% Travel. Oregon Based
KLA Corporation
Hillsboro, OR
- $33.75 to $57.36 USD / hour
Own installation of new tools at customer sites independently and only occasionally require guidance from managers. Follow all procedure and provide a consistent result within specified…
Added 13 mins ago
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
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…infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms,…
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Tableau Data Engineer
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CACI is seeking a Data Engineer with Tableau experience to support the design, development, and maintenance of sophisticated software applications. The ideal candidate has hands-on…

Amazon.com Services LLC

Software Dev Engineer II, NASC Tech

Bellevue, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

What if you could build intelligent systems that shape how millions of packages move through Amazon's transportation network every day?

North American Sort Centers (NASC) are a critical part of Amazon's Middle Mile transportation network, connecting fulfillment centers with the last-mile delivery network. NASC Tech is building the next generation of AI-powered planning and execution platforms that drive labor, capacity, and network connectivity decisions across hundreds of Sort Centers. We are looking for an experienced Software Development Engineer to help shape the technical direction of platforms that connect long-term strategic planning, mid-term optimization, and short-term operational execution into a unified ecosystem. Our vision is to move beyond disconnected planning tools and manual decision-making toward intelligent, event-driven systems where changes in network demand, capacity, or labor requirements can automatically trigger downstream model execution, planning adjustments, and operational actions. This is an opportunity to work at the intersection of distributed systems, Applied Science, and Agentic AI. You will design scalable model orchestration platforms, integrate ML models into production workflows, and build agentic systems that leverage LLMs, MCP, and tool-based integrations to connect data, and operational systems. As an SDE II in this team, you will own complex technical problems end-to-end, influence architecture and engineering decisions, and partner closely with Product, Applied Science, Data Engineering, and Operations teams across Amazon. If you enjoy building new systems, solving challenging engineering problems at scale, and turning emerging AI capabilities into practical solutions with measurable business impact, this role offers an opportunity to help define the future of Middle Mile planning technology.

Key job responsibilities The position focuses on building scalable planning and execution platforms across multiple planning horizons within Sort cneters. You will partner closely with Product, Science, Site Operations, and cross-organizational teams including AFT and Sort Tech to develop intelligent systems that connects planning systems and operational execution. This includes building agentic systems, model orchestration frameworks, and AI-powered automation to streamline complex workflows and enable data-driven decision-making.

In addition, you will:

Design and build scalable distributed systems and full-stack applications that solve complex operational challenges at Amazon scale.
Architect and develop intelligent automation solutions that integrate AI capabilities, science models, and enterprise systems.
Build reliable platforms for executing, orchestrating, and monitoring ML and optimization models in production.
Lead end-to-end technical design and delivery, translating broadly defined business problems into scalable, extensible solutions.
Collaborate with cross-functional engineering teams to influence architectural decisions and drive innovation.
Drive engineering best practices, ensuring high standards for software quality, scalability, reliability, and operational excellence.
Mentor engineers through design reviews, code reviews, and knowledge sharing while contributing to the team's technical direction.
Work in an agile environment to deliver high-quality software with strong end-to-end ownership.

A day in the life As an engineer on our team, your day could involve designing an event-driven workflow that automatically re-evaluates labor and capacity plans when network demand changes, building agents that connects planning data with ML models to generate actionable recommendations, or scaling distributed orchestration platforms that executes hundreds of optimization and simulation workflows across the Sort Center network. You will work closely with Scientists to host new models, collaborate with Product and Operations teams to understand real-world planning challenges, and partner with engineers across Amazon to integrate systems that have traditionally operated independently. Some days will focus on architecture and technical design, while others will involve hands-on development, experimentation with emerging AI technologies, reviewing code, or improving the reliability and performance of production systems. You will have the autonomy to influence technical decisions, take ownership of meaningful projects, and see your work translate directly into operational improvements across Amazon's Middle Mile network. Our environment encourages engineers to experiment, challenge existing approaches, and build solutions that balance innovation with operational excellence.

About the team Out team builds and operates platforms that power planning and operational decision-making across Amazon's Sort Center network. This charter spans long-term strategic planning, mid-term optimization, and short-term execution, connecting science-driven recommendations with systems that turn plans into operational actions. The engineering ecosystem includes full-stack applications, distributed model execution platforms, data processing pipelines, and decision automation services, built on AWS technologies including ECS, AWS Batch, SageMaker, Lambda, Step Functions, Aurora DB and DynamoDB. We are evolving these platforms into an intelligent, connected ecosystem through event-driven orchestration and agentic systems. Our teams collaborate to integrate AI agents, APIs, knowledge bases, and data tools on a shared AI infrastructure backbone, enabling intelligent automation, actionable insights, and seamless workflows across organizational boundaries. With a rapidly expanding charter spanning planning, execution, and AI-powered automation, this is an opportunity to build new capabilities from the ground up, shape foundational architectures, and influence how Amazon's Middle Mile operates at scale. Basic qualifications

Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Experience programming with at least one software programming language
Experience with version control systems and CI/CD pipeline implementation Preferred qualifications
Master's degree in computer science or equivalent
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Experience with AWS Services (S3, EC2, Lambda, ECS Fargate, Dynamo DB, RDS, API Gateway, CloudWatch, SNS, SQS, Amazon Bedrock, Knowledge Bases etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 143,700.00 - 194,400.00 USD annually

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Skills

ESRI What if?
Software development
ML
Data engineering
Decision making
Workflow
Strategic planning
Process data
AWS
Amazon DynamoDB
Computer science
C#
C++
Oracle Java
Perl
Control systems
CI/CD
Recruitment
Mental health

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