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Senior Data Engineering Support Engineer - Databricks & PySpark
NTT Data Americas, Inc.
Addison, TX
- $55 to $62 USD / hour
Client is seeking a Senior Data Engineering Support Engineer with expert-level proficiency in Databricks and PySpark. In this role, you will be the primary technical anchor for our…
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Senior AI/ML Engineer | Data Science
Kelly Services
Remote, United States
We are seeking a Senior AI/ML Engineer to join a growing AI and machine learning team focused on developing next-generation predictive analytics, intelligent automation, and generative AI…
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Senior Electrical Engineer
MESA POWER SOLUTIONS LLC
Evansville, WY
- $140,000 to $156,000 USD / year
The Senior Electrical Engineer serves as a core technical authority for industrial power generation, paralleling switchgear systems, and complex microgrid architectures. In this role, you…
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Senior Electrical Engineer
MESA POWER SOLUTIONS LLC
Loveland, CO
- $159,000 to $175,000 USD / year
The Senior Electrical Engineer serves as a core technical authority for industrial power generation, paralleling switchgear systems, and complex microgrid architectures. In this role, you…
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Manufacturing Plant Engineer
Trane Technologies
McGregor, TX
Join Trane Technologies as a Manufacturing Engineer in McGregor, TX! In this role, you will operate innovative engineered systems and develop, coordinate, and implement sustainable…
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Test Engineer Senior
Applied Research Solutions
Jbsa Lackland, TX
Applied Research Solutions is seeking a full-time Test Engineer in Lackland AFB-San Antonio, TX.
Added 1 min ago
E280 Transportation Engineer I, II, or III
TEXAS DEPARTMENT OF TRANSPORTATION
Wichita Falls, TX
…details.Essential Duties: Essential Duties for Transportation Engineer I, II and III Include:Analyzes and recommends approval for modifications to highway maintenance contracts.Analyzes and…
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Water Resources Project Engineer I
Johnson, Mirmiran & Thompson, Inc.
Philadelphia, PA
Develop technical reports, specifications, quantity takeoffs, cost estimates, and construction documents
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Tenure-Track/Tenured: Assistant or Associate Professor, AI for Autonomous Agricultural Systems-Robotics & Sensing
Texas A&M University - Faculty
College Station, TX
…efficiency, and soil health. This position requires strong technical expertise in AI, sensing, automation and controls, or robotics, as well as knowledge of agricultural…
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Infrastructure Construction - Intern
Fluor
College Station, TX
Work under the direct supervision of a construction engineer or survey party chief to perform various assignments of a construction engineering nature, both technical and clerical
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HVAC Engineer (Temple, Tx)
CBRE
Temple, TX · Killeen, TX
As a CBRE HVAC Engineer, you will be responsible for maintaining the integrity of commercial HVAC systems for a large-scale healthcare campus. You will provide proactive performance testing…
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Software Engineer II
Pre-Paid Legal Services, Inc.
Remote, United States
The Software Engineer II is a mid-level technical contributor in the organization who is responsible for designing, developing, and maintaining software solutions. They are developing and…
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Senior Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Senior Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible…
Added 2 mins ago
Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible for…
Added 2 mins ago
Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible for…
Added 2 mins ago
Senior Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible for…
Added 2 mins ago
Mechanical Design Engineer Asc - Level 1
Lockheed Martin
Grand Prairie, TX
This candidate will be responsible for the following actions: assisting production and development teams, resolving technical challenges, incorporating engineering changes, updating…
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Quality Engineer
Safran
Grand Prairie, TX
The Quality Engineer is a member of the Quality Team with primary responsibilities for ensuring the quality and airworthiness of components and repairs carried out at the repair station…
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Design Verification Engineer (2027 New College Graduate)
Global Foundries
Richardson, TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer to join our CPU verification team. The successful candidate will work on verification of processor components,…
Added 2 mins ago
Design Verification Engineer Intern (Summer 2027)
Global Foundries
Richardson, TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer Intern to join the CPU verification team in Plano, Texas. The intern will gain hands-on experience verifying…
Added 2 mins ago
Software Engineer (Workday Integration Engineer)
Travelers Insurance Company
Richardson, TX
Travelers is seeking a Software Engineer to deliver Workday Competitive HR Products & Services with a focus on Benefits, Payroll, Time, Absence and Compensation to join our organization as…
Added 2 mins ago
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Transmission Planning Manager (SPS)
Xcel Energy
Amarillo, TX
- $129,000 to $190,000 USD / year
…directs preparation by others of transmission planning and other technical testimony, other regulatory filings and technical studies in support of corporate strategies on behalf on the…
Added 2 mins ago
XE
Director Fleet Overhaul Management (Energy Supply)
Xcel Energy
Amarillo, TX · Lubbock, TX
- $148,400 to $210,733 USD / year
Added 2 mins ago
Aero/Flight Science Engineer IV
Kratos Defense & Security Solutions, Inc.
Arlington, TX
Prepare formal, controlled engineering documentation (i.e. drawings, specifications, test procedures, technical reports, etc.).
Added 2 mins ago
Mechanical Thermal Analysis Engineer II-IV
Kratos Defense & Security Solutions, Inc.
Arlington, TX
The Mechanical Thermal Analysis Engineer is responsible for the development of new tactical unmanned aircraft. Assignments will require experience with thermal analysis procedures including…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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