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DevOps Engineer I
USA MOT Motion Industries, Inc.
Birmingham, AL
Under close supervision, the DevOps Engineer I supports the development, security, infrastructure, and operations teams in delivering secure, reliable, and automated software delivery…
Added 2 mins ago
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Forward Deployed Engineer
Luv Bridal
American Fork, UT
- $110,000 to $120,000 USD / year
We don't expect you to arrive as an expert in every platform. We do expect you to be technically strong enough to learn unfamiliar systems quickly, apply sound engineering principles, and…
Added 2 mins ago
Software Engineer: Frontend
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Somerville, MA
We’re looking for a Frontend Engineer to build the interfaces that make advanced robotics intuitive and useful. Your work will help researchers understand model behavior, operators manage…
Added 2 mins ago
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Sensor Technology Engineer
Wayve
United States
- $209,700 to $238,250 USD / year
You’ll join Wayve’s Product & Delivery (P&D) organization, working within the Sensor Architecture team to help define and integrate the sensor systems behind our end-to-end autonomy stack.
Added 6 mins ago
Lead Space System Engineer
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Melbourne, FL · Woburn, MA
The SMS Sector is seeking a Lead Space System Engineer to leverage their systems engineering expertise in a dynamic Research & Development environment. In this role, you will be an integral…
Added 6 mins ago
Lead Space System Engineer
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Woburn, MA · Melbourne, FL
The SMS Sector is seeking a Lead Space System Engineer to leverage their systems engineering expertise in a dynamic Research & Development environment. In this role, you will be an integral…
Added 11 mins ago
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MBS Administrator (68631)
Sunward Steel Buildings, Inc.
Denver, CO
- $85,000 to $105,000 USD / year
Sunward Steel Buildings is a family-owned, American manufacturer, that has been in business for over 50 years. We sell, engineer, and manufacture custom metal buildings, including…
Added 12 mins ago
Software Systems Engineer, Data Labeling Engineering - Early Career
General Motors LLC
Sunnyvale, CA
This role is designed for a recent college graduate or engineer early in their career who wants to own meaningful pieces of a platform, grow their technical expertise, and work directly on…
Added 12 mins ago
Senior Software Engineer
Mastercard
O Fallon, MO
We are currently seeking a Senior Software Engineer to join the Mastercard Operational Reports NexGen development team to work on Enterprise Applications to deliver technical solutions…
Added 12 mins ago
Software Engineer II
Mastercard
O Fallon, MO
We are currently hiring a Software Engineer II, and the successful candidate will contribute to the design, development, testing, deployment, and support of enterprise applications while…
Added 16 mins ago
Senior Security Engineer
Apple
Seattle, WA
…methodologies. You will help define, automate and advocate for platform-wide security improvements. You will partner with your colleagues to raise the security bar for all engineering teams…
Added 20 mins ago
AI/ML Data Engineer
Altamira Technology Corporation
Suitland, MD
Position Description: Data Engineer supports the design, development, and maintenance of data pipelines, data models, and analytics platforms. This entry-level role is ideal for individuals…
Added 20 mins ago
Senior AWS Generative AI Solution Engineer
Leidos
Gaithersburg, MD
Leidos is seeking an experienced Senior AWS Generative AI Solution Engineer to design and implement the reasoning layer for a GenAI-enabled HUD FHA Resource Center. The selected candidate…
Added 20 mins ago
Cyber Operations Intern
The MITRE Corporation
Fort Meade, MD
Engineer innovative tactics, techniques, and procedures to ensure resiliency in the face of cyber-attack
Added 21 mins ago
Cyber - AI Engineer - Manager - Consulting
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Annapolis, MD · Baltimore, MD
As a Cyber AI Engineer at the Manager level in EY's Cyber practice, you will work as a forward-deployed engineer, helping clients apply frontier AI cyber models to real security challenges.…
Added 21 mins ago
Senior Data Engineer (Remote)
CareFirst
Baltimore, MD
The Senior Data Engineer is responsible for orchestrating, deploying, maintaining and scaling cloud OR on-premise infrastructure targeting big data and platform data management (Relational…
Added 21 mins ago
Senior Controls Engineer
Florida Crystals Corporation
Baltimore, MD
The Senior Controls Engineer is the refinery’s technical authority for automation, instrumentation, industrial networking, and process control systems. This role ensures reliable, secure,…
Added 21 mins ago
Senior Data Engineer - Financial Systems (Hybrid)
CareFirst
Baltimore, MD
The Senior Data Engineer is responsible for orchestrating, deploying, maintaining and scaling cloud OR on-premise infrastructure targeting big data and platform data management (Relational…
Added 24 mins ago
Account Manager - Refinery, Oil & Gas, Petrochemical
Pall Corporation
Houston, TX
…responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper - everyday Pall is there, helping protect critical operating assets,…
Added 28 mins ago
Software Development Engineer II, Security Products
Amazon.com Services LLC
Austin, TX · Seattle, WA
…security products from the ground up. We're building unified platform spanning threat detection, incident response, and digital forensics, protecting all of Amazon and its subsidiaries…
Added 28 mins ago
Product Design Engineer, Data Center Engineering, Electrical Products and Services
Amazon Data Services, Inc.
Austin, TX · Atlanta, GA · Columbus, OH · Herndon, VA · Chicago, IL
…resilient, cost-effective electrical distribution products and systems. As engineers at Amazon, we are responsible for achieving a world class uptime for our customers. We justify and…
Added 30 mins ago
Senior Security Engineer, Detection Engineering
NVIDIA USA
Remote, United States
NVIDIA Security is seeking a Senior Detection Engineer to join the Detection and Automation Engineering team. On this team, we build reliable detection coverage that helps responders…
Added 32 mins ago
Technical Program Manager - Frontier AI Data Labeling
Hippocratic AI
Menlo Park, CA
- Engineer data quality at scale. Design QC systems using gold sets, calibration sessions, spot checks, and inter-rater agreement tracking. Catch rater drift and annotation bottlenecks…
Added 33 mins ago
Program Manager, Partner Enablement
Forward
Remote, United States
…rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor…
Added 37 mins ago
Software Dev Engineer I - Security Platform
Twitch
Irvine, CA · San Francisco, CA
We're a dynamic group of security engineers passionate about creating resilient, intelligent systems. Our team is committed to developing innovative technologies that protect and empower…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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