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Sr. Data Engineer
Robert Half
Minneapolis, MN
- $115,000 to $144,000 USD / year
We are looking for a Senior Data Engineer to strengthen our data foundation and help deliver reliable, scalable information solutions across Minneapolis, Minnesota. In this role, you will…
Added 2 mins ago
V
Sr Software Engineer
Vontier
Virtual
- $112,300 to $140,000 USD / year
This position will act as a technical mentor to less experienced engineers and help set the standards for internal web-focused development
Added 5 mins ago
Sr Engineer Mission Engineering Integration Activities
KBR Wyle Services, LLC
Arlington, VA
Provide technical analysis and advice to inform capability requirements development and validation in the Technology Modernization Transition Review process (TMTR)
Added 7 mins ago
AU
Sr Strategic Advisor, Global Growth
AtkinsRealis USA Management LLC
United States
- $300 to $400 USD / hour
Recommend investments, partnerships, and capability development needed to support long-term growth.
Added 14 mins ago
Sr. Power Electronics Engineer - High Voltage, Satellites (Starlink)
SpaceX
Redmond, WA
Demonstrate extreme ownership of product outcomes at every stage of development and production
Added 22 mins ago
Sr Specialist, Automation Manufacturing Engineer
L3Harris Technologies
Camden, AR · Huntsville, AL
Job Title: Sr Specialist, Automation Manufacturing Engineer
Added 27 mins ago
Senior Software Engineer - Fullstack with Rust
Veeva
Remote, United States
We are looking for a Fullstack Sr. Software Engineer who is energized by building a new agent first CRM platform from 0 to 1. You will have a high degree of ownership over the entire stack:…
Added 31 mins ago
Sr. Reliability Engineer
Westlake Management Services, Inc.
Longview, TX
Participate in the maintenance budgeting process.
Added 31 mins ago
Sr Service Engineer, Avionics Service and Support (Onsite)
RTX
United States
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 43 mins ago
Sr DevOps Engineer
ACI Worldwide
Norcross, GA
As a Sr DevOps Engineer in Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
Added 43 mins ago
Sr. Software Development Engineer
LPL Financial Corp
Austin, TX
The Senior Developer will be responsible for working in the development team to build high quality back-office workflow applications and services for operators and internal stakeholders.…
Added 46 mins ago
Sr. Full Stack Engineer, Launch Software
SpaceX
Hawthorne, CA
Own all aspects of software engineering and product development
Added 49 mins ago
Sr. Structural Engineer
ERA Structural Engineering Inc.
Saint Paul, MN
ERA seeks a motivated Sr. Structural Engineer who is interested in growing a rewarding career. As a Structural Engineer, you will be responsible for working with a variety of clients,…
Added 52 mins ago
Sr. HVAC Engineer
Bechtel
Knoxville, TN
In this position, the engineer will support design development of HVAC and mechanical systems by preparing studies, mechanical drawings, calculations, material requisitions, engineering…
Added 56 mins ago
Principal Engineer Microelectronic Semiconductors/Sr Principal Engineer Microelectronic Semiconductors
CORP-Corporate Office
United States
…highest quality. The microelectronics semiconductor manufacturing engineer will support our highly automated SMT manufacturing environment. Manufacturing engineers are the process owners…
Added 56 mins ago
Principal or Sr. Principal DevOps Engineer
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is looking for you to join our Software and Digital Technology Team as a Principal or Sr. Principal DevOps Engineer based out of Baltimore, MD.
Added 56 mins ago
Reliability Systems Safety Engineer 3/4
CORP-Corporate Office
United States
The Reliability/Systems Safety Engineer Level 3 /4 we are seeking will be an individual who thrives in a diverse work environment, has outstanding communication skills and possesses a…
Added 1 hour ago
C
Sr DevOps Engineer (with C# Experience)
Capgemini
Burlington, MA, MA
- $76,730 to $150,800 USD / year
We are seeking a full-time DevOps Engineer with strong expertise in Jenkins CI/CD administration, build management, source control operations, and Azure infrastructure management. The role…
Added 1 hour ago
Sr. HVAC Engineer
Bechtel Corporation
Knoxville, TN
In this position, the engineer will support design development of HVAC and mechanical systems by preparing studies, mechanical drawings, calculations, material requisitions, engineering…
Added 1 hour ago
Instrumentation Engineer, Sr
Quanta Power Solutions, LLC
Birmingham, AL
Quanta Power Solutions is seeking a highly experienced Senior Instrumentation Engineer to lead the design, development, and implementation of instrumentation, controls, and automation…
Added 1 hour ago
Senior Project Manager, PDS Projects
US AMR-Jones Lang LaSalle Americas, Inc.
San Diego, CA
Follow the Client IDEA process for all assigned projects
Added 1 hour ago
Sr. Staff Advanced Process Control Engineer
Valero
San Antonio, TX
A Sr. Staff Advanced Process Control Engineer serves as a corporate resource for implementing and maintaining Advanced Process Control (APC) applications on typical units across multiple…
Added 1 hour ago
Sr Sustaining Engineer
Twenty-Six Defense
Fort Worth, TX
The Senior Sustaining Engineer provides mid-level Engineering support to the operations business unit and departments by troubleshooting difficult problems, instructing the technicians in…
Added 1 hour ago
Sr Sustaining Engineer
Twenty-Six Defense
Fort Worth, TX
The Senior Sustaining Engineer provides mid-level Engineering support to the operations business unit and departments by troubleshooting difficult problems, instructing the technicians in…
Added 1 hour ago
Sr Lead Software Engineer
JPMC page
Jersey City, NJ · NY
As a Lead Software Engineer at JPMorganChase within the [insert LOB or sub LOB], you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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