Jobs in the United States

25+ jobs

Save this search

Added 12 mins ago
EC
Sr. Software QA Engineer
Entrust Corporation
Shakopee, MN
- $91,619 to $134,375 USD / year
As a Senior Quality Assurance Automation Engineer, you will work with multiple product teams to validate the quality, security, and scalability of user interfaces, web services, APIs, and…
Added 12 mins ago
Sr. Controls and Automation Engineer
Danaher
Pensacola, FL
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact –…
Added 13 mins ago
(DoW SkillBridge), Sr. Associate, Integration/Test Engineer
L3Harris
Greenville, TX
Conduct subsystem pre-operational checks in accordance with approved engineering documentation and test procedures. Configure and prepare LRUs and subsystem components for single-thread and…
Added 14 mins ago
Facility Management Manager
HCA Healthcare
Denton, TX
Maintains all relevant regulatory compliance documentation utilizing HCA Healthcare Engineering technology platforms.
Added 15 mins ago
Sr. Principal Software Engineer
Insight Global
Round Rock, TX
This is a senior-level engineering role focused on Agentic AI Native development within a large-scale enterprise technology environment. The ideal candidate brings 10–12 years of hands-on…
Added 15 mins ago
Sr Quality Engineer
Honeywell Technologies
El Paso, TX
The Senior Quality Engineer will support the Global Quality Leader for Projects & Services in maintaining and improving a practical, scalable, and compliant Quality Management System. The…
Added 16 mins ago
Engineer/Sr Engineer, IT Software
American Airlines
Fort Worth, TX
Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Added 16 mins ago
Sr Associate Engineer/Engineer, IT Software
American Airlines
Fort Worth, TX
Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry
Added 16 mins ago
Sr DevSecOps Engineer
STC
United States
STC is hiring a Senior DevSecOps Engineer to build and operate the cloud platform behind the HIVE safety-of-life weather-warning system for the National Weather Service. The platform runs…
Added 16 mins ago
Sr DevSecOps Security Specialist
STC
United States
…to as HIVE). AWIPS (Advanced Weather Interactive Processing System) is the mission-critical platform used by forecasters at National Weather Service sites nationwide to analyze…
Added 16 mins ago
IG
Lead Thermal Design Engineer
Insight Global
Austin, TX
- $130,000 to $160,000 USD / year
Bachelor’s degree in Mechanical Engineering, Thermal Engineering, or related technical field; Master’s degree preferred.
Added 16 mins ago
Sr. Building Engineer
CBRE
San Antonio, TX · Schertz, TX · Converse, TX · Canyon Lake, TX · Cibolo, TX · Universal City, TX · New Braunfels, TX
…buildings. Working under general direction, monitors building system operations and performance. Has critical, specialized knowledge required at client…
Added 16 mins ago
Sr. Electrical Engineer
Bechtel Corporation
Houston, TX
…determine work scope and cost estimates for a project’s electrical engineering aspects. You will lead design, development, modification, and evaluation of electrical components and…
Added 29 mins ago
Full-stack Engineer 5 (Sr Manager, IC)
Capital One
McLean, VA
…external technology communities, mentoring other members of the engineering…
Added 41 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Optum Rx team is seeking a Sr Data Engineer to manage, optimize, and modernize critical enterprise database environments. In this role, you will play a critical role in the…
Added 46 mins ago
Sr. Associate Engineer, Security & Governance Operations, Global IT Group
NSU AWAC Services Company
NY
The Sr. Associate Engineer, Security Operations independently administers and maintains assigned security platforms, implements configuration changes and integrations, identifies coverage…
Added 53 mins ago
NP
Sr. Validation Engineer
Nivagen Pharmaceuticals
Sacramento, CA · Pittsburg, CA
- $120,000 to $150,000 USD / year
Title of the Position: Sr. Validation Engineer
Added 57 mins ago
Sr Advanced Systems Engineer
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer within Honeywell Aerospace, you will play a vital role in the design, development and implementation of cutting-edge Flight Display Systems and Avionics…
Added 57 mins ago
Sr Advanced Systems Engineer
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer within Honeywell Aerospace, you will play a vital role in the design, development and implementation of cutting-edge Flight Display Systems and Avionics…
Added 1 hour ago
Senior Principal Software Engineer, Tools & Platforms (Cortex)
Palo Alto Networks, Inc.
CA
We are seeking a Sr. Principal Software Engineer who is first and foremost a software craftsman with a passion for building innovative tools, platforms, and infrastructure that enable…
Added 1 hour ago
Sr Specialist, Structural Analyst Mechanical Engineer (Space Systems)
L3Harris
Palm Bay, FL
Job Title: Sr Specialist, Structural Analyst Mechanical Engineer (Space Systems)
Added 1 hour ago
Principal/Sr. Principal Electrical Subsystem Wiring Design Engineer
Northrop Grumman
Melbourne, FL
As the Electrical Subsystem Wiring Design Engineer, you will be engaged in multiple facets of aircraft subsystem development, including electrical design, analysis, requirements definition,…
Added 1 hour ago
Sr Principal Systems Engineer Architect
Northrop Grumman
Melbourne, FL
…provide senior technical leadership in model based systems engineering, requirements development, and architecture definition for a complex aerospace system. This role focuses on using…
Added 1 hour ago
Sr Principal Systems Engineer Architect
Northrop Grumman
Melbourne, FL
…provide senior technical leadership in model based systems engineering, requirements development, and architecture definition for a complex aerospace system. This role focuses on using…
Added 1 hour ago
P4 Sr Software Development Engineer
Workday, Inc.
CA
We are seeking a P4 Senior Development Engineer to help design, build, optimize, and operate core platform services that power Workday at scale. This role is ideal for a hands-on engineer…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

Apply About employer

More about this job

Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

Report this job