Jobs in the United States

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Added 1 min ago
Mechanical Engineer Internship
Fisica, Inc
Simi Valley, CA
Document design progress, test results, and engineering processes through technical reports and presentations.
Added 2 mins ago
Senior Associate - Cloud Engineer
New York Life Insurance Co
United States
Working closely with Cloud Engineering, Architecture, Security, Application Development, and Operations teams, you will develop reusable infrastructure, automate cloud operations,…
Added 2 mins ago
Senior Associate - Cloud Engineer
New York Life
Remote, United States
Working closely with Cloud Engineering, Architecture, Security, Application Development, and Operations teams, you will develop reusable infrastructure, automate cloud operations,…
Added 2 mins ago
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Mgr, Software Development
Adobe
Remote, United States
- $147,900 to $293,250 USD / year
A love of full-stack engineering, technical leadership, people management, product design, and using exceptional products
Added 2 mins ago
Senior Account Executive - M&E
Fastly
Denver, CO
…a vertical selling motion. The ideal candidate possesses a technical sales background that enables them to drive an engagement at the CXO, IT architect, and software developer levels. You…
Added 5 mins ago
Secure Embedded Software Engineer
Quest Defense Systems & Solutions, Inc.
El Segundo, CA · Cedar Rapids, IA
Participate in software requirements, architecture, interface definition, and technical trade studies.
Added 5 mins ago
Photonic Test Engineer
Nokia
United States
We are looking for a highly motivated professional with a solid understanding of Manufacturing Test Engineering. As a Photonic Test Engineer, you will develop automated manufacturing test…
Added 6 mins ago
Design Engineer
Actalent
Albany, NY
Create 3D models, engineering drawings, BOMs, and technical documentation.
Added 6 mins ago
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Quality Control Supervisor
Actalent
Stockton, CA
- $36 to $45 USD / hour
…regulatory, and quality standards. This role provides leadership, technical guidance, and process oversight to align plant-level quality activities with corporate goals for quality,…
Added 6 mins ago
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Safety Assurance Engineer Lead
Actalent
Melbourne, FL
- $48 to $64 USD / hour
…transportation systems and products. This role is a key member of the engineering organization and focuses on ensuring that complex hardware, software, and system-level designs meet…
Added 6 mins ago
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BIM Coordinator
Actalent
Boise, ID
- $55.33 to $65.33 USD / hour
Associate's degree or technical training in drafting, engineering technology, construction management, or related field.
Added 6 mins ago
Electrical Systems Engineer
Actalent
Warrendale, PA
Create and maintain electrical schematics, wiring diagrams, interconnect drawings, installation drawings, and other technical documentation.
Added 6 mins ago
Manufacturing Engineer 3
Actalent
Pontiac, IL
Use Computer Aided Design (CAD) and other engineering software tools to develop sketches, engineering drawings, and documentation that support manufacturing operations.
Added 6 mins ago
Mechanical Engineer
Actalent
East Peoria, IL
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 6 mins ago
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Electronics Technician
Actalent
Peoria, IL
- $24 to $32 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 6 mins ago
Drafter
Actalent
Bartonville, IL
Job Title: Engineering Detailer / DrafterJob DescriptionThis Engineering Detailer/Drafter role focuses on designing and detailing components that power mission-critical facilities such as…
Added 6 mins ago
Mechanical Engineer
Actalent
Quincy, IL
…that automated designs function as intended, while providing technical support to teammates to help meet overall project timelines. The position combines mechanical design, design…
Added 6 mins ago
Director, Engineering, Compute Infrastructure, Google Distributed Cloud
Google
Sunnyvale, CA · Kirkland, WA · Seattle, WA · San Francisco, CA
15 years of experience as a software engineering leader in infrastructure areas.
Added 8 mins ago
Principal Product Manager
Docusign
San Francisco, CA · Chicago, IL · Seattle, WA
…and driving execution across multiple product pillars. This leader will help accelerate the next phase of platform integration. You will establish strategic alignment, shape unified…
Added 8 mins ago
Project Mgr Design and Const NE
INTEGRIS Health
OK
…budgeting, construction, safety/compliance, and closeout. Beyond technical expertise, strong interpersonal skills, effective problem-solving abilities, and the capability to cultivate…
Added 10 mins ago
Senior Principal Software Engineer
BAE Systems
Hudson, NH · Austin, TX · San Diego, CA
…current technologies, incorporate new technologies, and be a leader in our engineering…
Added 10 mins ago
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Principal Software Engineering
AT&T Services, Inc.
Remote, United States
- $174,100 to $261,100 USD / year
As a Principal Software Engineering, you will be a lead architect for AT&T's AI-powered tools, automation platforms, and Agentic AI ecosystem, responsible for building and scaling the…
Added 10 mins ago
Advisor, Regional Services Product Line Management, Global Cloud Networking (GCN)
Ciena Canada ULC
Remote, United States
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 10 mins ago
Senior Advisor, Product Line Management, Implementation Services
Ciena Canada ULC
Remote, United States
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 12 mins ago
Sr Engineer - Software Eng
Ally Bank
Charlotte, NC
…work requirements are subject to change at any time based on leader discretion and/or business…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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