Jobs in the United States

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Added 14 mins ago
IM
Intern - Engineering
ICU Med
Southington, CT
- $21 USD / hour
The purpose of this internship is to assist Engineering in a number of projects and to provide a learning platform in a business setting.
Added 15 mins ago
RC
Intern - Environmental Specialist
Regulated Companies
Kennewick, WA
- $24 to $28 USD / hour
…potential candidates for future opportunities in our company. This internship will provide students in Environmental Engineering, Environmental Science, or other related fields the with…
Added 16 mins ago
Transportation EIT
Stantec
Jackson, MS
…EIT will be responsible for daily tasks related to Roadway Engineering that include all phases of work from planning to analysis and design, as well as construction support.…
Added 21 mins ago
Electrical Engineer Intern - Summer 2027
Clean Harbors
Fallon, NV
Proficiency in CAD or similar software for updating and modifying engineering drawings;
Added 21 mins ago
Mechanical Engineer Intern - Summer 2027
Clean Harbors
Wichita, KS
Proficiency in CAD or similar software for updating and modifying engineering drawings;
Added 23 mins ago
Solutions Analyst & Delivery Enablement Associate
4SIGHT Supply Chain
United States
…Business Analytics, Information Systems, Industrial & Systems Engineering, Operations Management, Business Technology, Informatics, or a related field. Recent graduates and graduating…
Added 24 mins ago
Early Career Structural Engineer (Buildings)
WSP
New York, NY · NY
…masonry, and foundation systems; developing structural models and engineering calculations using industry-standard software; preparing construction documents and technical reports; and…
Added 39 mins ago
R&D DSP/FPGA Design Automation Intern
Keysight Technologies, Inc.
Santa Rosa, CA
…traditional boundaries between signal processing, digital design, and software development. You will gain experience with a complete FPGA development lifecycle while investigating how…
Added 42 mins ago
Front End Engineer II, Amazon Connect - Contact Control Panel
Amazon Development Center U.S., Inc.
Seattle, WA
- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience
Added 42 mins ago
Software Development Engineer II, Robotics Development and Packaging Innovation
Amazon.com Services LLC
Bellevue, WA
- 3+ years of non-internship professional software development experience
Added 43 mins ago
J
Analytical Science Intern
Gaithersburg, MD
- $37 to $39 USD / hour
We are looking for rising juniors and seniors studying Analytical Chemistry, Biochemistry, Bioinformatics, Chemical Engineering, or a related field for a 12-week internship role at our site…
Added 43 mins ago
Firmware Test Engineer Intern
Badger Meter, Inc.
Milwaukee HQ, WI
Badger Meter is hiring a Firmware Test Engineering Intern. This position will work with a mentor to perform firmware testing, troubleshooting, and development efforts on one or more product…
Added 46 mins ago
IG
Quality Engineer I
Insight Global
Maple Grove, MN
- From $26 USD / hour
Bachelor’s degree in Computer Engineering, Computer Science, Software Engineering, Biomedical Engineering, Electrical Engineering, or a related engineering discipline
Added 53 mins ago
L
Quantum Error Correction and Architecture Intern
Logiqal
Princeton, NJ
- $30 to $50 USD / hour
If you’re excited to build something that’s never existed before at the cutting edge of physics and engineering - together with an awesome team with deep technical expertise - come build…
Added 53 mins ago
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Quantum Hardware Intern
Logiqal
Princeton, NJ
- $30 to $50 USD / hour
If you’re excited to build something that’s never existed before at the cutting edge of physics and engineering - together with an awesome team with deep technical expertise - come build…
Added 54 mins ago
Structural Engineering Intern- Summer 2027
WSP
New York, NY · Valhalla, NY · NY
This internship will be part of the WSP Summer Internship Program. As a summer intern, you have the opportunity to participate in our 12-week program scheduled to start on May 17th, 2027.…
Added 58 mins ago
Early Career Spaceflight Hardware Propulsion Engineer
Mclaurin Aerospace
Houston, TX
Develop models, calculations, and data-analysis tools using Python, MATLAB, or similar engineering software.
Added 1 hour ago
Intern, R&D Graduate Summer - Weather Effects Research, Hybrid
Sandia National Laboratories
Albuquerque, NM
…technologists to conduct this research. A successful graduate internship will provide you exposure to work in a national laboratory environment and relevant engineering…
Added 1 hour ago
VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Seattle, WA
- $100,602 to $130,786 USD / year
(5) Completion of a biomedical engineering technician or Healthcare Technology Management (HTM) certificate program that included an internship or apprenticeship; OR
Added 1 hour ago
VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Seattle, WA
- $100,602 to $130,786 USD / year
(5) Completion of a biomedical engineering technician or Healthcare Technology Management (HTM) certificate program that included an internship or apprenticeship; OR
Added 1 hour ago
INT001.Intern Maintenance
Tampa Airport
Tampa, FL
…the performance of the organization’s tangible assets. This internship offers an exciting opportunity to gain hands-on experience in asset management within a dynamic airport environment.…
Added 1 hour ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
…run AI-powered production systems alongside the customer's engineering team. FDE IIs write production-grade software and own delivery of complete AI workstreams end-to-end - from…
Added 1 hour ago
(DoW SkillBridge), Sr. Associate, Integration/Test Engineer
L3Harris
Greenville, TX
Detect and document hardware, software, and firmware anomalies, and recommend corrective actions through applicable enterprise systems and engineering processes.
Added 1 hour ago
RT
IT Internship - Summer 2027
Ryder Truck Rental, Inc. (Employer-Payroll)
United States
- $25 USD / hour
Added 1 hour ago
2027 Renewable Energy Intern - Houston Office
Constellation Energy Generation, LLC.
Houston, TX
Pursuing a Bachelor of Science in Electrical Engineering, Mechanical Engineering, Software Engineering, Computer Science, or related disciplines.

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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