Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Engineer- Mechanical/Electrical
Stratus Team LLC
Atlanta, GA · North Wilkesboro, NC · Charlotte, NC
…clients, the firm is dedicated to delivering the highest-quality service wherever projects take shape. Across the Civic, Commercial, Industrial, Transportation, Education, Water Resources,…
Added 1 min ago
Customer Experience Representative
Spirax-Sarco Ltd.
Wilmington, MA
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical…
Added 1 min ago
WI
Senior, Data Engineer | Sunnyvale
Walmart Inc.
United States
- $117,000 to $234,000 USD / year
Walmart is seeking a Senior Data Engineer to design, develop, and maintain scalable data pipelines and architectures that support business insights and decision-making. This role requires…
Added 1 min ago
Facility Mechanic
Rutgers University-New Brunswick
NJ
…operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public…
Added 1 min ago
Technical Sales Engineer
ELLWOOD Group Inc
New Castle, PA
Bring your metallurgical know how to a role where your insight truly shapes the future. As a Technical Sales Engineer, you’ll partner with customers to understand their challenges,…
Added 1 min ago
Electrical Engineer (EWISTL)-Junior
AMEWAS
Patuxent River, MD
AMEWAS is seeking a highly motivated and talented Electrical Engineer (EWISTL)-Junior to support Integrated Combat Environment. The salary range of this position is $82,500.00 - $100,000.00…
Added 2 mins ago
Engineer II-Absolute Aviation
HEICO
Cheney, WA
For over 20 years, Absolute Aviation has been known for customer-focused service and reliable aircraft support around the world. As an FAA-certified Repair Station, we take pride in…
Added 2 mins ago
Senior Instrumentation Design & Automation Control Engineer
RINA
Chicago, IL · Lisle, IL · Houston, TX
We are currently recruiting for a Senior Instrumentation Design & Automation Control Engineer to join our office in Houston, TX or Chicago/Lisle, IL within the Plant Engineering Division.
Added 2 mins ago
Senior Associate - Cloud Engineer
New York Life Insurance Co
United States
…and digital innovation. As a Senior Associate, Cloud Platform Engineer, you will leverage cloud engineering, platform engineering, Site Reliability Engineering (SRE), infrastructure…
Added 2 mins ago
Senior Associate - Cloud Engineer
New York Life
Remote, United States
…and digital innovation. As a Senior Associate, Cloud Platform Engineer, you will leverage cloud engineering, platform engineering, Site Reliability Engineering (SRE), infrastructure…
Added 2 mins ago
Sales Engineer
Downhole Chemical Solutions
Pleasanton, TX
We are seeking an experienced Sales Engineer to join our team in the San Antonio, TX area. This position serves as a critical liaison among operations, engineering, sales, and our clients,…
Added 2 mins ago
Sales Engineer - Houston
Downhole Chemical Solutions
Houston, TX
We are seeking an experienced Sales Engineer to join our team in the Houston, TX area. This position serves as a critical liaison among operations, engineering, sales, and our clients,…
Added 3 mins ago
Senior AWS Database Migration Architect / Engineer
NTT DATA Services
Charlotte, NC
We are currently seeking a Senior AWS Database Migration Architect / Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
Added 4 mins ago
MS
Paraeducator Monitor
Minnesota Service Cooperatives
MN
- $20.85 USD / hour
Assist Building Engineer/Custodian with limited cleaning functions such as wiping off lunch tables, mopping up spills, picking up trash, etc.
Added 4 mins ago
Core Product Owner
STC
United States
Work with the Systems Architect and Systems Engineer to distill broader architectural principles into actionable system-level requirements and features.
Added 4 mins ago
TL
Design Manager, Rail + Transit
T.Y. Lin International
CA
- $160,000 to $230,000 USD / year
TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market.…
Added 4 mins ago
TL
Senior Engineer, Buildings
T.Y. Lin International
NY
- $105,000 to $115,000 USD / year
TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market.…
Added 4 mins ago
TM
Network Engineer (Network Engineering, Senior Associate)
The MIL Corporation
Lexington Park, MD
- $130,000 to $175,000 USD / year
The MIL Corporation is seeking a Network Engineer (Network Engineering, Senior Associate) to support a Federal Government client at our Lexington Park, MD location. The Network Engineer…
Added 6 mins ago
Federal Data and Analytics Sr Sales Executive
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Data Scientist III
Fetcherr
Atlanta, GA
5+ years of full-time experience as a Data Scientist, Applied Scientist, ML Engineer, or similar role building models that run in production. Lab, proof of concept, prototype, academic, and…
Added 6 mins ago
IG
Data Center Technician - HVAC
IntelliPro Group Inc.
Fayetteville, GA
- $28 USD / hour
Job Title: Data Center Technician / Engineer - Level 2
Added 6 mins ago
Telecom Systems Engineer
VELCO Vermont Electric Power Company, Inc.
Rutland, VT
Help power reliable electric service by designing and maintaining the telecommunications infrastructure that supports critical utility operations. As a Telecom Systems Engineer, you will…
Added 6 mins ago
IG
Backend Software Engineer (Infra Engineer)
IntelliPro Group Inc.
Palo Alto, CA
- $160,000 to $180,000 USD / year
Backend Software Engineer (Infra Engineer) - Palo Alto, CA (On-site)
Added 6 mins ago
A
Quality Engineer
Actalent
Upper Sandusky, OH
- $33.65 to $36.06 USD / hour
Job Title: Quality EngineerJob DescriptionThis Quality Engineer role focuses on investigating customer-reported product and quality issues, identifying root causes, and driving effective…
Added 6 mins ago
A
Quality Engineer
Actalent
Upper Sandusky, OH
- $33.65 to $36.06 USD / hour
Job Title: Quality EngineerThis Quality Engineer role focuses on investigating customer-reported product and quality issues, identifying root causes, and driving effective corrective and…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

Apply About employer

More about this job

Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

Report this job