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Senior AI/ML Engineer | Data Science
Kelly Services
Remote, United States
We are seeking a Senior AI/ML Engineer to join a growing AI and machine learning team focused on developing next-generation predictive analytics, intelligent automation, and generative AI…
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Automation Controls Engineer
Saint-Gobain
ENNIS, TX
The Automation Controls Engineer will lead and support the design, implementation, and optimization of electrical and control systems across the facility. This role provides hands-on…
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Senior Data Engineer (Cloud, Databricks & Advanced Analytics)
Kelly Services
Remote, United States
We are seeking a Senior Data Engineer with a strong software engineering foundation and proven experience designing, building, and deploying modern data solutions. The ideal candidate will…
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Manufacturing Plant Engineer
Trane Technologies
McGregor, TX
Join Trane Technologies as a Manufacturing Engineer in McGregor, TX! In this role, you will operate innovative engineered systems and develop, coordinate, and implement sustainable…
Added 1 min ago
Process Control Engineer
ManpowerGroup
Pasadena, TX
Maintains and updates the control narratives, complex control logic and process safety system narratives for licensing process design packages.
Added 1 min ago
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Retail Sales or Stock - Denton Crossing Rack
Nordstrom
Denton, TX
- $16.2 to $16.85 USD / hour
We have roles available in Sales , Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
Added 1 min ago
Civil Field Engineer
Insight Global
Odessa, TX
Insight Global is seeking a skilled and driven Civil Field Engineer to join our team in West Texas. This role is ideal for candidates with a strong background in heavy industrial…
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Quality Engineer
Schlumberger
Odessa, TX
The Quality Engineer is responsible for developing, applying and maintaining procedures to ensure quality assurance (QA) and quality control (QC) of products, assets, and materials and…
Added 1 min ago
Application Delivery Specialist - Advanced
ExxonMobil
Spring, TX
…customer needs and is fit-for-purpose. It also includes the use of quality control processes, including functional and non-functional testing, focusing on defect prevention, detection and…
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Scientific Software Engineer
ManpowerGroup
Spring, TX
- $80 to $95 USD / hour
Our client, in the oil and gas industry, is looking for a Scientific Software Engineer to join their team in Spring, TX!
Added 1 min ago
Software Principal Engineer
Dell Technologies
Round Rock, TX
Establish and promote best practices in secure firmware development, automated validation, and continuous process improvement to enhance code quality, developer productivity, system…
Added 1 min ago
Software Engineer II
Pre-Paid Legal Services, Inc.
Remote, United States
The Software Engineer II is a mid-level technical contributor in the organization who is responsible for designing, developing, and maintaining software solutions. They are developing and…
Added 1 min ago
Senior Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Senior Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible…
Added 1 min ago
Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible for…
Added 1 min ago
Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible for…
Added 1 min ago
Senior Associate, Integration/Test Engineering
L3Harris
Waco, TX
L3 Harris is actively seeking a direct hire opportunity as an Associate, Systems Integration / Test Engineer for our facility in Waco, TX. The Test Engineer (TE) will be responsible for…
Added 2 mins ago
Quality Engineer
Safran
Grand Prairie, TX
The Quality Engineer is a member of the Quality Team with primary responsibilities for ensuring the quality and airworthiness of components and repairs carried out at the repair station…
Added 2 mins ago
Quality Engineering Intern (Summer 2027)
RTX Corporation
mckinney, TX
As a Quality Engineer intern, you will acquire an understanding of what is required to be the Quality interface and drive overall quality performance including continuous improvement and…
Added 2 mins ago
Design Verification Engineer (2027 New College Graduate)
Global Foundries
Richardson, TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer to join our CPU verification team. The successful candidate will work on verification of processor components,…
Added 2 mins ago
Design Verification Engineer Intern (Summer 2027)
Global Foundries
Richardson, TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer Intern to join the CPU verification team in Plano, Texas. The intern will gain hands-on experience verifying…
Added 2 mins ago
Process Engineer I
Southwire
EL Paso, TX
The Process Engineer is responsible for the development, standardization, quality, and continuous improvement of processes and products. This role works closely with cross-functional teams…
Added 2 mins ago
Network Engineer, Deployment & Support
Meta
El Paso, TX
Network Engineer, Deployment & Support Responsibilities:
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Staff Software Engineer, Cortex AI Functions
Snowflake
Bellevue, WA
- $236,000 to $339,200 USD / year
…filtering, joins, summarization, and aggregation - so customers can process and analyze structured and unstructured data together in a single hybrid query or pipeline through Snowflake’s…
Added 2 mins ago
Network Engineer, Foundations and Support
Meta
Temple, TX · El Paso, TX
Meta is looking for a forward thinking Network Operations Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. Ideal candidate to possess…
Added 2 mins ago
Sr Quality Engineer
Honeywell Technologies
El Paso, TX
The Senior Quality Engineer will support the Global Quality Leader for Projects & Services in maintaining and improving a practical, scalable, and compliant Quality Management System. The…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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