Jobs in the United States

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Added 2 mins ago
Sr. Staff Electrical Engineer
Bloom Energy
San Jose, CA
We are seeking an experienced Sr. Staff Electrical Engineer to lead the development, integration, and certification of utility-interactive power conversion systems incorporating medium- and…
Added 4 mins ago
Assistant Vice President, Facilities Operations
Endeavor Health Clinical Operations
United States
…maintenance and engineering practices across sites, drives process improvement, and prioritizes capital needs with senior leaders. The role exists to ensure facility strategies are executed…
Added 5 mins ago
Resident Engineer - 100% Travel
Parsons Technical Services, Inc.
CO · UT · WY · ID · OR · WA
Parsons is looking for an amazingly talented Resident Engineer to join our team in the Northwest Mountain Region. In this role you will get to perform routine and well-defined quality…
Added 7 mins ago
Sr Software Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 mins ago
A
Quality Manager
Actalent
Lawndale, CA
- $130,000 to $150,000 USD / year
…emphasizes compliance, documentation integrity, and continuous improvement. The role involves close collaboration with cross-functional teams such as Research and Development,…
Added 8 mins ago
FIB-TEM Automation Engineer
Micron Technology
Boise
As a FIB-TEM automation engineer at DTG TEM lab, you will contribute to the development and implementation of automated FIB-TEM workflows. You will collaborate closely with other DRAM…
Added 8 mins ago
IT Software Engineer, EA EPS
Micron Technology
Boise
Leverage data and AI Assisted analysis to support impact assessment, root-cause analysis, solution design, testing, and continuous improvement.
Added 8 mins ago
Staff Thin Film Process Development Engineer
Micron Technology
Boise
JR108247 Staff Thin Film Process Development Engineer
Added 8 mins ago
Staff Engineer, Technology - AMAIS
Micron Technology
Boise
The Advanced Modeling & AI Solutions team is seeking a Sr/Staff Technology-AMAIS Engineer to develop and deploy physics and data-driven process models, composite modeling solutions, and…
Added 8 mins ago
Principal DRAM Process Pathfinding - Dry Etch
Micron Technology
Boise
As a Semiconductor Process Engineer SMTS or above, you will lead dry etch process development and help shape process and technology roadmaps. You will apply deep technical expertise in…
Added 9 mins ago
Quality Technician
Faith Technologies, Inc.
IN
…assurance policies and procedures) throughout the manufacturing process. The Quality Inspection Technician (QIT) is responsible for ensuring all manufactured assemblies are subjected to the…
Added 10 mins ago
QC Lab Manager
Sila
Alameda, CA
…a better lithium-ion battery from the inside out today. We engineer and manufacture ground-breaking battery materials that significantly increase the energy density of batteries, while…
Added 10 mins ago
Ground Systems Engineer, Asset Engineering
SpaceX
Hawthorne, CA
Identify, design, and implement fluids system upgrades, including changes to components, system, software, and process – driving continuous improvement.
Added 10 mins ago
CC
Industrial Engineer
Carrier Corporation
Indianapolis, IN
- $64,500 to $129,500 USD / year
…We’re looking for a high-energy, self-motivated, industrial engineer to help us grow our market-leading position. As an Industrial Engineer, you’ll be an integral member of the Indianapolis…
Added 10 mins ago
CC
Industrial Engineer
Carrier Corporation
Indianapolis, IN
- $64,500 to $129,500 USD / year
…We’re looking for a high-energy, self-motivated, industrial engineer to help us grow our market-leading position. As an Industrial Engineer, you’ll be an integral member of the Indianapolis…
Added 10 mins ago
CC
Industrial Engineer
Carrier Corporation
Indianapolis, IN
- $64,500 to $129,500 USD / year
…We’re looking for a high-energy, self-motivated, industrial engineer to help us grow our market-leading position. As an Industrial Engineer, you’ll be an integral member of the Indianapolis…
Added 12 mins ago
Senior Quality Engineer
Stryker Employment Company, LLC
Irvine, CA
Stryker is hiring a Senior Quality Engineer for our Peripheral Vascular division in Irvine, CA to provide Quality Engineering support for quality assurance, quality control, and continuous…
Added 12 mins ago
Sr. System Robotics Test Engineer
Stryker Employment Company, LLC
Fort Lauderdale, FL
We are currently seeking a Senior Systems Test Engineer to join our team in Fort Lauderdale, Florida. In this role, you will support the verification, validation, integration, and testing…
Added 14 mins ago
WI
(USA) Principal, Software Engineer
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
The Principal Software Engineer leads platform engineering efforts by delivering scalable, cloud-native solutions and reusable infrastructure components. This role drives the full software…
Added 16 mins ago
Distinguished Engineer
Elevance Health
Mason, OH · Atlanta, GA · Indianapolis, IN
The Distinguished Engineer is responsible for leading the design, development, and deployment of large-scale, production-grade artificial intelligence (AI) systems and platforms that enable…
Added 16 mins ago
Electrical Engineer - Electrical Pre-Assignment
SSOE, Inc.
Chandler, AZ
The Electrical Engineer - Pre-Assignment owns the integrity of the electrical pre-assignment database that drives semiconductor process tool hookup design. In this role you are accountable…
Added 16 mins ago
Senior Core Infrastructure Engineer
Oracle
Santa Clara, CA · Seattle, WA
…tolerance, and high availability. We are looking for a hands-on engineer with strong systems programming skills, end-to-end ownership, and an AI-first mindset to drive engineering…
Added 18 mins ago
Senior DevOps Engineer
LEIDOS, INC.
Remote, United States
The Mission Enablement Center (MDEC) is seeking an experienced Senior DevOps Engineer to support its Cloud Engineering team. This hands-on position supports the design, deployment,…
Added 18 mins ago
Lead Transmission Line Engineer
LEIDOS ENGINEERING INC
Colorado Springs, CO · Pueblo, CO · Denver, CO · Salt Lake City, UT · Phoenix, AZ · Albuquerque, NM · Boise, ID · Fort Collins, CO
We are seeking a Lead Transmission Line Engineer who will manage a collaborative and dynamic team working in a fast- paced environment, solving challenging problems involved with electric…
Added 18 mins ago
Lead Transmission Line Engineer
LEIDOS ENGINEERING INC
Seattle, WA · Portland, OR
We are seeking a Lead Transmission Line Engineer who will manage a collaborative and dynamic team working in a fast-paced environment, solving challenging problems involved with electric…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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