Jobs in the United States

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Added 1 min ago
V
Sr Software Engineer
VONTIER
United States
- $112,300 to $140,000 USD / year
Provide support to and partner with Front-End software engineer(s) on solutions, problem-solving, and setting processes and standards.
Added 4 mins ago
Sr. Specialist, Quality Process Engineer - Precision Measurement
L3Harris Technologies
Canoga Park, CA
Job Title: Sr. Specialist, Process Quality Engineer - Precision Measurement
Added 5 mins ago
Process Engineer
Shaw
Cartersville, GA
Shaw Industries is seeking a driven, hands-on Process Engineer to support our Tufting operations in Cartersville, GA across Plants 12 and 13.
Added 7 mins ago
Sr. Controls and Automation Engineer
Danaher
Pensacola, FL
The Sr. Controls and Automation Engineer is responsible for the Design, Implementation, and Qualification of membrane manufacturing equipment (electrical portions). This includes component…
Added 8 mins ago
Software Engineer Senior Lead
FIS Management Services LLC
United States
As a Software Engineer Senior Lead, you will provide technical leadership while designing and delivering reliable, secure and scalable software solutions. You will guide complex engineering…
Added 9 mins ago
Sr. Principal Software Engineer
Insight Global
Round Rock, TX
Added 10 mins ago
Sr Quality Engineer
Honeywell Technologies
El Paso, TX
The Senior Quality Engineer will support the Global Quality Leader for Projects & Services in maintaining and improving a practical, scalable, and compliant Quality Management System. The…
Added 10 mins ago
Engineer/Sr Engineer, IT Software
American Airlines
Fort Worth, TX
Added 10 mins ago
Engineer/Sr Engineer, IT Platform Security
American Airlines
Fort Worth, TX
…Response (CIR) groups as well as producing architecture, enforcing process governance, mentoring, and shepherding of teams seeking regulatory compliance. These technologies include Security…
Added 10 mins ago
Sr Associate Engineer/Engineer, IT Software
American Airlines
Fort Worth, TX
Added 11 mins ago
Sr. Building Engineer
CBRE
San Antonio, TX · Schertz, TX · Converse, TX · Canyon Lake, TX · Cibolo, TX · Universal City, TX · New Braunfels, TX
…following: electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses…
Added 11 mins ago
Sr. Electrical Engineer
Bechtel Corporation
Houston, TX
Added 11 mins ago
Sr. Strategic Healthcare Advisor
Quantum Health, Inc.
Remote, United States
Engineer effective prompts and queries to develop deeper insights and answer complex questions using GenAI and other analytical tools.
Added 24 mins ago
Sr. Architect | Offensive Engineer/AI Testing/Mobile Testing (Remote)
Trace3
Nashville, TN
…their organizations to achieve competitive advantage through a process of Integrate, Automate,…
Added 24 mins ago
Full-stack Engineer 5 (Sr Manager, IC)
Capital One
McLean, VA
McLean, VA: $229,900 - $262,400 for Full-stack Engineer 5
Added 30 mins ago
Program Manager (AR)
Keytronic
Springdale, AR
…customer accounts. Coordinate cross-functional resources; customer engineer, quality engineer, test engineer, planner and buyer. Resolve technical and logistic issues with the customer and…
Added 40 mins ago
DS
(1118345) Sr. Manufacturing Process Engineer
Diversified Services Network, Inc.
Pontiac, IL
- $70,000 to $76,000 USD / year
Diversified Services Network, Inc. (DSN) is seeking a full-time Manufacturing Process Engineer to join our team in Pontiac, IL. We offer full benefits, PTO, 401k, and more! If you're…
Added 41 mins ago
Sr Software Development Engineer - Amazon MSK, Managed Streaming for Kafka
Amazon Development Center U.S., Inc.
Seattle, WA
…customers to build and run applications that use Apache Kafka to process streaming data. We are looking for engineers who are enthusiastic about data streaming, and are as passionate about…
Added 41 mins ago
Software Development Engineer, Provisioning - Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…with the technical aptitude and drive to advance into a Sr. Engineer…
Added 41 mins ago
Software Development Engineer, Provisioning - Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…with the technical aptitude and drive to advance into a Sr. Engineer…
Added 47 mins ago
NP
Sr. Validation Engineer
Nivagen Pharmaceuticals
Sacramento, CA · Pittsburg, CA
- $120,000 to $150,000 USD / year
Title of the Position: Sr. Validation Engineer
Added 1 hour ago
APM Lead-Sr. Infrastructure Engineer
Truist Bank
Charlotte, NC
…(Application Performance Monitoring) - Senior Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus. This role combines deep technical leadership in APM with…
Added 1 hour ago
Process Engineer
Shaw Industries Group, Inc.
Cartersville, GA
Shaw Industries is seeking a driven, hands-on Process Engineer to support our Tufting operations in Cartersville, GA across Plants 12 and 13.
Added 1 hour ago
IG
Acoustics Engineer
Insight Global
Juno Beach, FL
- $55 to $60 USD / hour
The BESS Engineering & Construction (E&C) team is seeking an experienced, hands-on engineer to serve as the BESS Acoustics Subject Matter Expert (SME). This Sr. Engineer will support…
Added 1 hour ago
Principal/Sr. Principal Electrical Subsystem Wiring Design Engineer
Northrop Grumman
Melbourne, FL
Northrop Grumman Aeronautics Systems sector is seeking a Principal Electrical Subsystem Wiring Design Engineer (Level 3) OR Senior Principal Electrical Subsystem Wiring Design Engineer…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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