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Senior Data Engineering Support Engineer - Databricks & PySpark
NTT Data Americas, Inc.
Addison, TX
- $55 to $62 USD / hour
NTT DATA's Client is currently seeking a Senior Data Engineering Support Engineer to join their team in Addison, Texas.
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Senior AI/ML Engineer | Data Science
Kelly Services
Remote, United States
We are seeking a Senior AI/ML Engineer to join a growing AI and machine learning team focused on developing next-generation predictive analytics, intelligent automation, and generative AI…
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Manufacturing Plant Engineer
Trane Technologies
McGregor, TX
Join Trane Technologies as a Manufacturing Engineer in McGregor, TX! In this role, you will operate innovative engineered systems and develop, coordinate, and implement sustainable…
Added 1 min ago
Data Protection Engineer
Insight Global
Lewisville, TX
Partner with IT, legal, and business stakeholders to define data handling and governance standards for AI-generated content and AI-assisted workflows.
Added 1 min ago
Application Delivery Specialist - Advanced
ExxonMobil
Spring, TX
…focusing on defect prevention, detection and removal. The Quality Engineer professional advocates for quality to be built into the product and continuously strives for process…
Added 1 min ago
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IT Platform Engineer - Advanced
ExxonMobil
Spring, TX
- $143,000 to $165,000 USD / year
The IT Platform Engineer is responsible for providing engineering and operational support for IT platform technologies to address business needs and apply new IT solutions. This role…
Added 2 mins ago
Design Verification Engineer (2027 New College Graduate)
Global Foundries
Richardson, TX
…high-growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s talented, global team remains focused every day on security, longevity, and…
Added 2 mins ago
Design Verification Engineer Intern (Summer 2027)
Global Foundries
Richardson, TX
…high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s talented, global team remains focused every day on security, longevity and…
Added 2 mins ago
Process Engineer I
Southwire
EL Paso, TX
…services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition…
Added 2 mins ago
Network Engineer, Deployment & Support
Meta
El Paso, TX
Network Engineer, Deployment & Support Responsibilities:
Added 2 mins ago
Network Engineer, Foundations and Support
Meta
Temple, TX · El Paso, TX
Meta is looking for a forward thinking Network Operations Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. Ideal candidate to possess…
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Sr Quality Engineer
Honeywell Technologies
El Paso, TX
The Senior Quality Engineer will support the Global Quality Leader for Projects & Services in maintaining and improving a practical, scalable, and compliant Quality Management System. The…
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INTL EDI Engineer
Insight Global
Irving, TX
Trading Partner Management: Supporting partner onboarding, configuration, connectivity testing, and maintenance.
Added 2 mins ago
Fire Protection Engineer
Leidos
Fort Worth, TX
Leidos is seeking a Fire Protection Engineer (with expertise in Fire Life Safety) to join the National Airspace System Integration Support Contract (NISC) team.
Added 2 mins ago
Architect Associate
Barry-Wehmiller
Fort Worth, TX
As an Entry-Level Architectural Designer, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year…
Added 2 mins ago
Full Stack Java Developer
DXC Technology
Fort Worth, TX
…foundation of values, deep industry expertise, and an extensive partner network, our people are trusted by clients to lead transformative…
Added 2 mins ago
Principal Systems Engineer - Model-Based Systems Engineer (MBSE)
Northrop Grumman
San Antonio, TX
Northrop Grumman Mission Systems has an opening for a systems engineer in the Cyber specialty discipline. We are seeking a highly skilled and motivated Principal Systems Engineer to join…
Added 3 mins ago
Digital/Technical Product Manager Lead- AI Ops
USAA
San Antonio, TX
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
Added 3 mins ago
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Sr Video Platform Backend Engineer
Insight Global
New York, NY
- From $74 USD / hour
Senior level ability and/or desire to lead small team as hands on engineer
Added 3 mins ago
Regional Automation Engineer Manager, R2L/GSF
Amazon
Dallas, TX
As the Regional Automation Engineer Manager, you will lead teams of onsite and regional automation engineers in driving equipment reliability and operational excellence across our…
Added 3 mins ago
HRIS Integration Engineer
Forged Fiber 37
Dallas, TX
We are seeking anHRIS Integration Engineerto design, develop, monitor, and support reliable employee and contractor data integrations across HR, payroll, identity, finance, and corporate…
Added 3 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Dallas, TX
…challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.…
Added 3 mins ago
Fire Protection Engineer
Leidos
Houston, TX
Leidos is seeking a Fire Protection Engineer (with expertise in Fire Life Safety) to join the National Airspace System Integration Support Contract (NISC) team.
Added 3 mins ago
Solutions Engineer – eCommerce Fulfillment
Crane Worldwide Logistics
Irving, TX · Houston, TX
Develop labor models, operational cost estimates, and pricing support for customer proposals.
Added 3 mins ago
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Technical Recruiter
Assort Health
San Francisco, CA
- $115,000 to $140,000 USD / year
We’re looking for a Technical Recruiter to own full cycle recruiting for our engineering and Forward Deployed Engineer (FDE) roles. You’ll run searches from intake to close, partner…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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