Jobs in the United States

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Added 2 mins ago
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Senior Software Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $143,000 to $178,000 USD / year
This role will maintain a broad, working understanding of environment, including its applications, operating systems, virtualization platforms, container infrastructure, and supporting…
Added 2 mins ago
Electrical Engineer
Amentum
Springfield, VA
Amentum is seeking a mid to senior-level Electrical Engineer in Springfield, VA. In this role, you will be responsible for the design, development, fabrication, testing, troubleshooting,…
Added 3 mins ago
Systems Engineer III
Sierra Nevada Corporation
Lone Tree, CO
…and sustain our way of living. Join our team! As a Systems Engineer III, you will handle advanced tasks in requirements engineering, systems integration, Verification & Validation (V&V),…
Added 3 mins ago
Principal Systems Engineer
Sierra Nevada Corporation
Lone Tree, CO
…sustain our way of living. Join our team! As a Principal Systems Engineer, you will demonstrate mastery in requirements engineering, systems integration, Verification & Validation (V&V),…
Added 3 mins ago
Senior Pilot - ISR (Deployed Only)
Sierra Nevada Corporation
Shalimar, FL
Ability to deploy for an extended amount of time to various OCONUS operating locations.
Added 3 mins ago
Business Intelligence Analyst
JDI
Macon, GA
Facilitate dataset creation with the team’s Data Engineer
Added 3 mins ago
Engineering Manager
Power Engineering And Mfg Ltd
Waterloo, IA
This is primarily a leadership and customer-development role. The Principal Engineer provides specialized technical leadership, including design approval, verification and validation,…
Added 4 mins ago
Software Engineer (Python, APIs, OCP/Kubernetes, Nvidia GPUs)
PNC
Pittsburgh, PA · Birmingham, AL · Farmers Branch, TX · Strongsville, OH
…opportunity to contribute to the company’s success. As a Software Engineer (Python, APIs, OCP/Kubernetes, Nvidia GPUs) within PNC''s DNA ML Ops Tech organization, you will be based in…
Added 4 mins ago
26-039.B - Process Engineer
Harvest Midstream Company
F, WY
The Process Engineer II is responsible for providing technical support and engineering solutions that improve plant and pipeline performance, optimize throughput, and reduce operating…
Added 5 mins ago
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Inside Solution Engineer - Edge AI and Advanced Compute Practice
HP
Fort Collins, CO · Fort Collins
- $83,000 to $127,800 USD / year
The Inside Solution Engineer provides remote technical support to HP's field Solution Engineers, helping them validate solutions, resolve technical issues, and advance customer engagements.…
Added 5 mins ago
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Product Marketing Manager, Release Marketer
Ashby
Remote, United States
- $135,000 to $170,000 USD / year
- A Solutions Engineer who loves narrative and wants to shape more than just demos
Added 5 mins ago
Staff Data Engineer
Abbott Laboratories
Madison, WI
The Staff Data Engineer is a senior, hands-on technical contributor within an Enterprise Data domain, owning technical design and the most complex implementation work for assigned data…
Added 7 mins ago
Infrastructure / SRE Engineer - USA
Inviso
Remote, United States
The Infrastructure / SRE Engineer is responsible for designing, building, and operating the cloud, infrastructure, deployment, observability, and reliability capabilities that allow…
Added 7 mins ago
Infrastructure / SRE Engineer - USA
Inviso
Remote, United States
The Infrastructure / SRE Engineer is responsible for designing, building, and operating the cloud, infrastructure, deployment, observability, and reliability capabilities that allow…
Added 8 mins ago
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Application Security Engineer
Strive Health
Denver, CO
- $108,500 to $136,000 USD / year
The Application Security Engineer is responsible for embedding application security directly into Strive’s product development lifecycle, specifically supporting the deployment of Canvas…
Added 8 mins ago
Lead Building Engineer
Lincoln Property Company
Boston, MA
The Lead Building Engineer leads and oversees the day-to-day operations and maintenance of building systems, ensuring efficient and safe building performance while supervising engineering…
Added 10 mins ago
Lead Engineer Data
Empower Retirement, LLC
Remote, United States
The Lead Data Engineer provides hands-on technical leadership in the design, development, and optimization of scalable data pipelines, ingestion frameworks, and data platforms. This role…
Added 10 mins ago
Structural Engineer - Industrial/Energy
Kiewit
Lone Tree, CO · Kansas City, KS · Minneapolis, MN · Woodcliff Lake, NJ · Manhattan, NY · Lenexa, KS
Added 11 mins ago
Manufacturing Engineer
AMBAC International
Elgin, SC
AMBAC International is hiring a Manufacturing Engineer to provide Plant Support and serve as the primary liaison between Engineering and Production for our Fuel Pump and Injector production…
Added 11 mins ago
Manufacturing Engineer Technician (MET)
BG MC US Holdings LLC Force Motion Group
Brecksville, OH
HYSON is seeking an experienced Manufacturing Engineer Technician to program, set up, and operate CNC machines that produce machined parts to specification. This role turns engineering…
Added 11 mins ago
Treating Engineer 2
Stella-Jones Corporation
Jasper, TX
Operate and control systems by prescribed operating procedures, including, but not limited to the following major systems:
Added 11 mins ago
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Senior CloudOps Engineer
Worldpac
Oakbrook, IL
- $150,000 to $170,000 USD / year
Position Overview Worldpac is seeking a highly experienced Senior CloudOps Engineer to design, build, operate, and continuously improve the cloud platforms that power our high-volume…
Added 14 mins ago
Field Service Engineer II (Bulk Elemental Analysis)
Thermo Electron North America LLC
Remote, United States
Join Thermo Fisher Scientific as a Field Service Engineer supporting our Bulk Elemental Analysis business. In this role, you’ll install, maintain, troubleshoot, and repair advanced…
Added 14 mins ago
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Finance Data Analyst
Confido
New York, NY
- $125,000 to $175,000 USD / year
Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.
Added 15 mins ago
Product Development Engineer II
PMT Corporation
Chanhassen, MN
…plastic / reconstruction surgery areas. The Product Development Engineer II takes ownership of medium- to large-scale projects from concept through commercialization, ensuring products are…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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