Jobs in the United States

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Added 1 min ago
Global Trade Lead Technical Advisor - Level 5
Northrop Grumman
Linthicum Heights, MD
The Lead Technical Advisor (TA) serves as the primary engineering representative in Global Trade, responsible for in-depth technical knowledge of the sector product lines and functions,…
Added 1 min ago
Product Operations Planner
Stanley Black and Decker
Towson, MD
This role serves as a key connecter across Product Supply Chain, Engineering, Product Management, Operations, Sourcing, Demand/Supply Planning, Category, Finance, and other cross-functional…
Added 1 min ago
Co-op: Manufacturing Engineer (Spring 2027)
Volvo Group
Hagerstown, MD
We are seeking a motivated Engineering Co-op to join our Machining Engineering team in Hagerstown. You will gain hands-on experience solving real manufacturing challenges while working…
Added 1 min ago
O
Senior Sales Consultant
Oracle
Annapolis, MD
- $44.38 to $80.29 USD / hour
You will work cross-functionally with sales, product development, and engineering teams to ensure our solutions are technically sound, market-relevant, and aligned with customer needs. Your…
Added 1 min ago
ServiceNow - ServiceNow Industry Workflow Architect - Tech Cons - Open Location
EY
Annapolis, MD · Baltimore, MD
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
Added 4 mins ago
Account Manager - Refinery, Oil & Gas, Petrochemical
Pall Corporation
Houston, TX
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse,…
Added 9 mins ago
Software Dev Engineer II, MHLS HTS Tech
Amazon.com Services LLC
Dallas, TX
…be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also…
Added 9 mins ago
Tech Infra Program Manager, Data Center Delivery
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Herndon, VA
…priorities, and be capable of understanding mechanical/electrical engineering concepts. They will be able to apply a variety of project management tools, methodologies and techniques for…
Added 9 mins ago
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Forward Deployed Recruiter
Glean
Mountain View, CA
- $140,000 to $185,000 USD / year
…Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and…
Added 13 mins ago
Director, Business Development
Ametek, Inc.
United States
…is your opportunity to make an impact in a fast-paced, high-tech…
Added 18 mins ago
IT Project Tech Lead / AI Program Manager - Vice President
Citibank, N.A.
United States
…Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global…
Added 23 mins ago
JL
Maintenance Trades Specialist II - Mech/HVAC
JT4, LLC
Edwards AFB, CA
- $78,104 to $84,615 USD / year
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force and Navy under the Joint Range Technical Services Contract, better known as J-Tech…
Added 25 mins ago
Director, Talent Acquisition
TTM Technologies, Inc.
Remote, United States
…time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring…
Added 28 mins ago
RU
Process Engineering Tech
Randstad USA
Milpitas, CA
- $31 to $32 USD / hour
Join a global leader in interconnect solutions as a Process Engineering Technician. This is a vital opportunity to play a hands-on role in the manufacturing sector, where your technical…
Added 28 mins ago
RU
CNC Mill Programmer Lead
Randstad USA
Morgan Hill, CA
- $104,000 to $124,799.97 USD / year
…tools and holders for tight-tolerance aerospace, medical, and tech…
Added 35 mins ago
S
Product Security Engineer
Superhuman
Remote, United States
- $227,000 to $310,000 USD / year
- Collaborate with Product Engineering teams throughout the SDLC, creating Threat Models, conducting Design Reviews, Secure Code Reviews, and manual testing to identify vulnerabilities.
Added 36 mins ago
Head of AI
FIRY
Remote, United States
Cross-functional leadership across engineering, product, data, and business teams in a fast-moving, multi-product environment
Added 36 mins ago
OSP Program Manager - Long Haul Deployment
Zayo Group LLC
United States
…access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large…
Added 38 mins ago
Senior Manager, Business Technology Enablement
Airbnb
United States
…vendors to shape their roadmaps. You will report to the Director, Tech…
Added 39 mins ago
Machine Learning Engineer
Lovelace AI
Pittsburgh, PA
Toby Smith, well known in the Pittsburgh Tech community for his engineering leadership and design skills, and who has led many of the most ambitious and complex system infrastructure…
Added 42 mins ago
Product Manager, NAS Ship Cost Optimization, NAS Ship Cost Optimization
Amazon.com Services LLC
Seattle, WA
…Supply Chain Technology (SCOT), Transportation, Fulfillment Tech, Finance, Category teams, and Retail Business Services (RBS) to secure resources, resolve dependencies, and drive shared…
Added 44 mins ago
Senior Engineer – Spacecraft System Test Engineer (AI&T) - $15K Sign On Bonus
BAE Systems
Boulder, CO
You will operate within the Engineering, Science and Analysis (ESA) Strategic Capabilities Unit, applying your expertise to verify spacecraft performance and supporting the mentorship of…
Added 44 mins ago
Senior Engineer – Spacecraft System Test Engineer (AI&T)
BAE Systems
Boulder, CO
You will operate within the Engineering, Science and Analysis (ESA) Strategic Capabilities Unit, applying your expertise to verify spacecraft performance and supporting the mentorship of…
Added 46 mins ago
Senior Connectivity Systems Engineer
Mossville, IL
Communicate complex technical concepts clearly and build strong working relationships across engineering teams and stakeholders.
Added 46 mins ago
Performance/Simulation/Application Engineering Specialist
Mossville, IL
The Large Power Systems Division currently has an opening for an Engineering Team Lead within our Aftertreatment & Exhaust Systems (AT&ES) performance engineering team. The Engineering Team…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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