Jobs in the United States

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Senior Commercial Account Executive-1 (Dallas, TX)
Zayo Group LLC
Dallas, TX
…access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large…
Added just now
Senior Commercial Account Executive - Austin, TX
Zayo Group LLC
Austin, TX
…access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large…
Added 1 min ago
A
Systems Engineer
Actalent
Burnsville, MN
- $45 to $62 USD / hour
Work EnvironmentThe work environment is an engineering and lab setting focused on requirement validation. The role involves working in a small systems group within a small to medium-sized…
Added 1 min ago
Sr Mgr Tech Del/Partner Mgmt (US)
TD Bank, N.A.
Charlotte, NC · Mount Laurel, NJ · Fort Lauderdale, FL
Manage delivery activities for Actimize vendor consultants, offshore/onshore resources, and internal engineering teams.
Added 10 mins ago
W&
Signals Analyst 3
Weeghman & Briggs LLC
Jessup, MD
- $153,660 to $179,719 USD / year
Relevant experience must be in signals analysis (COMINT, ELINT, FISINT, and/or PROFORMA) and/or design and engineering or aerospace, communications, electronic or industrial systems.
Added 12 mins ago
Microsoft Dynamics Technical Lead - Assistant Vice President
iCapital
NY · Greenwich, CT
iCapital is seeking an experienced, strategic-thinking Dynamics Tech Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise. This role is responsible for…
Added 14 mins ago
Software Engineer III- AI & Engineering/Software as a Service
Deloitte
Kansas City, MO
Engineering as a Service provides complete design, implementation, and technology operations, leveraging our core engineering expertise. We transform engineering teams, modernize…
Added 15 mins ago
Member of Technical Staff (Migrations)
Cockroach Labs
NY
Category-defining tech. Career-defining work.
Added 15 mins ago
Cable Station Engineer (8115)
SubCom
Remote, United States
The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data…
Added 15 mins ago
Senior Mechanical Engineer (7911)
SubCom
Newington, NH · Eatontown, NJ
Drive continuous improvement initiatives to increase process efficiency for Production through Value Analysis/Value Engineering (VAVE) activities such as qualifying designs that reduce…
Added 17 mins ago
AU
Internship - Electrical Engineer
ASML US, LP. (US30)
Wilton, CT
- $18 to $48 USD / hour
…producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading…
Added 17 mins ago
EUV Senior Team Lead - Night Shift
ASML US, LLC. (US01)
Chandler, AZ
…producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading…
Added 17 mins ago
Senior Product Manager
Digital Room LLC
Salt Lake City, UT
Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests.
Added 21 mins ago
Civil Engineer Tech
Vierbicher Associates Inc
Reedsburg, WI
The Civil Engineering Technician supports engineering project leaders by performing drafting and design using AutoCAD Civil 3D. This position is also responsible for preparing construction…
Added 21 mins ago
AV Engineer III
Chugach Government Solutions
NORTH CHARLESTON, SC
The role of the AV Engineer is to provide engineering design, planning, and programming support for the installation of AV systems. They may also; Prepare shore installation policy,…
Added 22 mins ago
Service Manager
Dandelion Energy
Peekskill, NY
- Decide the next step on repeat and unresolved problems (return visit, parts, a second tech, design review or the manufacturer) and whether the cause is workmanship or equipment.
Added 23 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
…security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk…
Added 25 mins ago
Software Engineer II - Java/J2EE
Bank of America, National Association
United States
…and integration test and should be familiar to perform hybrid engineering tasks within the agile…
Added 25 mins ago
Senior Engineer - Global Rates eTrading Tech
Bank of America, National Association
United States
This job is responsible for defining and leading the engineering approach for complex features to deliver significant business outcomes. Key responsibilities of the job include delivering…
Added 26 mins ago
Electronic Equipment Tech (5477)
Honeywell
Kansas City, MO
Performs complete evaluation of new or modified equipment and determines its acceptability. Determines that test equipment meets design intent and functions properly.
Added 27 mins ago
Data Engineer Senior - Data Modeling
PNC
Pittsburgh, PA · Birmingham, AL · Farmers Branch, TX · Phoenix, AZ · Strongsville, OH
As a Senior Data Engineer, you will partner closely with a Lead to design, build, and support scalable data solutions. This is a hands-on role focused on data engineering, governance, and…
Added 27 mins ago
Helpdesk Tech II
INCOG BioPharma Services
Fishers, IN
Awareness of phishing, social engineering, and password security practices.
Added 28 mins ago
Engineer I
Magnite, Inc.US
NY
…including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per…
Added 29 mins ago
Principal Engineer - Digital Wealth
Citi
IRVING, TX · Irving, TX · Irving
…Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global…
Added 29 mins ago
Enterprise Architecture Manager, Senior Vice President
Citi
IRVING, TX · Irving, TX · Irving
2. Multi-Agent Systems, Autonomous Engineering & AI Architecture

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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