Jobs in the United States

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Added 1 min ago
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Controls Engineer
Actalent
Sparta, TN
- $50 to $67 USD / hour
Job Title: Controls / Manufacturing EngineerJob DescriptionThe Controls / Manufacturing Engineer develops, improves, troubleshoots, and maintains manufacturing processes, automated…
Added 5 mins ago
Controls Engineer, Data Center, Colocation Regional Engineering - AMER
Amazon Data Services, Inc.
Mesa, AZ · Boardman, OR · Austin, TX · Seattle, WA · Atlanta, GA · Denver, CO · Herndon, VA · Mountain View, CA · Dallas, TX
Support the design for existing Colo Data Center control system upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
Added 7 mins ago
Senior Staff Software Engineer_Voice AI Agent Prompting
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Data Engineer
TVS Services, Inc.
Atlanta, GA
…and management systems into a Microsoft SQL Server Database system to retain control, archive, and support reporting, data integration, and…
Added 8 mins ago
SG
Mechanical Engineer IV
Smiths Group
Morton Grove, IL
- $115,398 to $144,247 USD / year
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our…
Added 9 mins ago
Chief Engineer- Production
V2X
Indianapolis, IN
Role Overview: V2X is seeking a Production Chief Engineer within the Weapons System Integration (WSI) Team in Indianapolis, Indiana. The Production Chief Engineer (CE) serves as the primary…
Added 12 mins ago
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Factory Manager
Randstad USA
Garland, TX
- $120,000 to $150,000 USD / year
…surfaces is hiring an on-site Industrial Software & Automation Engineer. In this role, you will take technical ownership of plant software, automated controls diagnostics, and systems…
Added 15 mins ago
Electrical Engineer 3 - Nuclear
Sargent & Lundy
Surry, VA
…project team environment with a focus on integrated, detailed system design for new plants, or modifications or replacements for existing plants; experience should include the selection of…
Added 18 mins ago
Supplier Quality Management Engineer
BorgWarner PDS (USA) Inc.
Seneca, SC
Resolve series production quality concerns through effective SCAR and 8D including:
Added 19 mins ago
Systems Engineer - API
Clayton
Certification in an IT System Administration/Engineer discipline preferred
Added 26 mins ago
1
Senior Manufacturing Engineer - Actuators
1X
San Carlos, CA
- $140,000 to $190,000 USD / year
The Actuators Manufacturing team builds the processes and production systems behind the actuators that move NEO. Actuators are what let a humanoid move precisely and safely around people,…
Added 27 mins ago
Systems Engineer - API
Novo Nordisk
Clayton, NC
Certification in an IT System Administration/Engineer discipline preferred
Added 27 mins ago
Software Engineer - On-Site, Huntsville, AL
Oral Arts Laboratory Inc
Huntsvile, AL
Work closely with production, operations, leadership, and IT teams to understand laboratory workflows, operational challenges, and technology needs.
Added 29 mins ago
Senior Specialist, Operations Project Engineer
L3Harris Technologies
Salt Lake City, UT
The Operations Project Engineer (OPE) is the technical bridge between Operations and Design Engineering whose charter is to solve Design/Manufacturing/Test issues that have Business level…
Added 34 mins ago
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Senior CloudOps Engineer
Worldpac
Oakbrook, IL
- $150,000 to $170,000 USD / year
Position Overview Worldpac is seeking a highly experienced Senior CloudOps Engineer to design, build, operate, and continuously improve the cloud platforms that power our high-volume…
Added 36 mins ago
A
Systems Engineer
Actalent
Acton, MA
- $150,000 to $200,000 USD / year
Job title: Systems Engineer DescriptionSystems Engineer Space & Optical Sensor SystemsWe are seeking a Systems Engineer to support the development, integration, and testing of advanced…
Added 36 mins ago
A
Software Test Engineer
Actalent
Melbourne, FL
- $50 to $70 USD / hour
…cross-functional engineering teams to deliver high-quality, production-ready embedded…
Added 37 mins ago
Product Development Engineer II
PMT Corporation
Chanhassen, MN
…plastic / reconstruction surgery areas. The Product Development Engineer II takes ownership of medium- to large-scale projects from concept through commercialization, ensuring products are…
Added 40 mins ago
Senior Product Engineer
Henry Pratt Company, LLC
Kimball, TN
Senior Product EngineerMueller Water Products is the nation's leading manufacturer of flow control devices for the water and gas distribution industries and has an immediate opening for a…
Added 45 mins ago
Chemical Process Engineer
Sensient
Saint Louis, MO · St. Louis, MO
Strong technical knowledge of production, quality, quality assurance, and process control in a manufacturing environment, along with experience using JD Edwards or a similar ERP system and…
Added 47 mins ago
Intelligent Automation Engineer
BrightSpring Health Services
LOUISVILLE, KY
We’re seeking an Intelligent Automation Engineer with strong hands-on expertise in UiPath, Microsoft Power Platform, Power BI, Copilot Studio, and Agentic AI. This role will design scalable…
Added 55 mins ago
Subject Matter Expert (Manufacturing Engineer) - Optics Polishing
Coherent Corp. US
Budd Lake, NJ
Lead the selection and implementation of robotics, machine vision, automated inspection, material handling, and process-control systems.
Added 56 mins ago
DevOps Engineer, Temporary
SRC, Inc
Syracuse, NY
SRC, Inc. is seeking a part time temporary DevOps Engineer, you will help design, build, and support the tooling and infrastructure that enable rapid, secure software delivery across SRC’s…
Added 57 mins ago
CA Building Group Field Engineer I
Sundt
Sacramento, CA
4. May assist in the calculation of daily production rates and unit costs for self-performed work. Participates in risk management including identification, analysis, response planning and…
Added 59 mins ago
Propulsion Engineer II
Blue Origin Personnel, LLC
United States
Experience designing for manufacturability, implementing designs into manufacturing processes, and transitioning products from concept to production

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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