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Added 1 min ago
NAMS2 - Software Engineer
Crown Innovations, Inc.
Mountain View, CA
Manage and track software development tasks through regular team tag-ups and with the Atlassian tool suite (Confluence, JIRA, and Bitbucket). New features and bug fixes are logged as JIRA…
Added 1 min ago
Mechanical Engineer
CACI
Rochester, NY · Rochester
CACI is looking to hire a Mechanical Engineer in Rochester, NY. This organization specializes in designing and building hardware and software to meet our customers’ next requirement. We…
Added 1 min ago
Sr Core Developer
STC
SILVER SPRING, MD
The EOSDIS Evolution and Development (EED) program supports NASA's Earth Science Data and Information System (ESDIS) in enabling global, open access to critical Earth observation data. As…
Added 1 min ago
Mid Level Core Developer
STC
SILVER SPRING, MD
The EOSDIS Evolution and Development (EED) program supports NASA's Earth Science Data and Information System (ESDIS) in enabling global, open access to critical Earth observation data. As…
Added 1 min ago
Core Systems Operator/Developer
STC
SILVER SPRING, MD
The EOSDIS Evolution and Development (EED) program supports NASA's Earth Science Data and Information System (ESDIS) in enabling global, open access to critical Earth observation data. As…
Added 1 min ago
Sr UX Developer
STC
SILVER SPRING, MD
The EOSDIS Evolution and Development (EED) program supports NASA's Earth Science Data and Information System (ESDIS) in enabling global, open access to critical Earth observation data. As…
Added 1 min ago
K
Sr. Structural Designer - Power Engineering
Kiewit
Phoenix, AZ · Tempe, AZ · Lone Tree, CO · Detroit, MI · Woodcliff Lake, NJ · New York, NY · Raleigh, NC · Chattanooga, TN · Houston, TX · Richmond, VA · Lenexa, KS
- $133,000 to $139,000 USD / year
Coordinate with other design group team members to review and exchange project information necessary for design and development.
Added 1 min ago
Design Associate I - Mechanical
The Haskell Company
Jacksonville, FL
…systems and related equipment. Works towards proficiency in the development of control drawings, schematic diagrams, points list and sequences of operation. Proficient in the creation of a…
Added 1 min ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 1 min ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Added 1 min ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Proven experience owning both build (development) and run (maintenance/operations) for business-critical applications
Added 1 min ago
Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer
ewminds consulting Services
Jersey City, NJ
(SVP) Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer)
Added 1 min ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
AI Design Tools: Experience using AI tools in design workflows, such as Windsurf or similar AI-assisted development and design tools.
Added 2 mins ago
Experienced Electrical/Optical Hardware/Software Space Systems Analyst
The Boeing Company
Seal Beach, CA · Huntington Beach, CA
…support the Systems Engineering team supporting software/firmware development located in Seal Beach and Huntington Beach, California. This position will focus on supporting the Boeing…
Added 2 mins ago
Systems Engineer | Interior & Payloads Capability (Experienced or Lead)
The Boeing Company
Oklahoma City, OK
Boeing Defense, Space & Security (BDS) has an immediate opportunity on the Executive Transport programs for a Systems Engineer to join our Executive Transport & Surveillance (ET&S)…
Added 2 mins ago
Senior C-17 Project Engineer
The Boeing Company
Long Beach, CA
Boeing Global Services (BGS) C-17 Globemaster III is seeking a Senior C-17 Project Engineer with the Digital Engineering Services (DES) Team in Long Beach, California. The selected…
Added 2 mins ago
Lead Systems Engineer
The Boeing Company
Saint Charles, MO
Boeing Phantom Works is seeking a Lead Systems Engineer to join the System Engineering Integration & Test (SEIT) Team in Saint Charles, MO.
Added 2 mins ago
Space Systems Engineer (Lead, Senior)
The Boeing Company
Seal Beach, CA · El Segundo, CA
Boeing Defense, Space & Security (BDS) seeks a Space Systems Engineer (Lead, Senior) with experience in integration and test to join our Experimental Systems Group (ESG) located in in…
Added 2 mins ago
Software Dev Engineer, Antenna Calibration, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
- 1+ years of software development engineer or related occupational experience
Added 3 mins ago
Strategic Partnerships MBA Intern, Enterprise GTM - Summer 2027
NVIDIA USA
CA
5+ years of work experience, including 2+ years in product management, software development, business development, sales, sales engineering, or customer support
Added 3 mins ago
Senior Software Engineer - Autonomous Vehicles
NVIDIA USA
CA
…only as good as the software that runs them, so we need an engineer who obsesses over quality, performance, and architecture, and who can turn algorithmic ideas into safe, fast,…
Added 3 mins ago
Senior Systems Engineer
BAE Systems
San Diego, CA
Job Description BAE Systems is looking for a an experienced, self-motivated Senior Systems Engineer to work on a multi-disciplinary team in an Agile, fast-paced development environment. The…
Added 3 mins ago
Signal Integrity (SI) and Power Integrity (PI) Senior Principal Engineer II
BAE Systems
Nashua, NH
We are seeking a highly experienced Senior Principal Signal (SI) and Power Integrity (PI) Engineer to provide technical leadership and drive advanced SIPI design strategies across multiple…
Added 3 mins ago
EMI Engineer
BAE Systems
Nashua, NH
BAE Systems is seeking an EMI/EMC Electrical Engineer for our Nashua NH facility.
Added 3 mins ago
Senior Test Engineer
BAE Systems
San Diego, CA
Job Description BAE Systems is looking for a Senior Test Engineer to work on a multi-disciplinary team in an Agile, fast-paced development environment. The qualified candidate will support…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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