Jobs in the United States

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Added 1 min ago
Orchestrator - Senior Engineer
Hitachi Global
San Jose, CA
Collaborate with SRE and QA engineers to ensure service stability and seamless deployment workflows.
Added 1 min ago
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Enterprise Technology Costing Architect
HP
Spring, TX
- $174,050 to $278,450 USD / year
Microsoft Certified: Azure AI Engineer Associate
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Inside Solution Engineer - Edge AI and Advanced Compute Practice
HP
Fort Collins, CO
- $83,000 to $127,800 USD / year
The Inside Solution Engineer provides remote technical support to HP's field Solution Engineers, helping them validate solutions, resolve technical issues, and advance customer engagements.…
Added 1 min ago
End User Support Engineer
Infosys
United States
Customer service, communication, documentation, escalation management
Added 2 mins ago
AI DevOps Engineer
PingWind
Rockville, MD
PingWind is seeking an AI DevOps Engineer with a strong emphasis on Artificial Intelligence and Machine Learning to join the PingWind team supporting Agency for Healthcare Research and…
Added 2 mins ago
Generation Project Manager - Surry Nuclear Projects
Dominion Energy
SURRY, VA
Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be…
Added 3 mins ago
Engineer
PAH Management
Charlotte, NC
The Engineer is responsible for the day-to-day operations of the Engineering Department, including electrical, plumbing, mechanical, and HVAC systems, and assumes the operating aspects of…
Added 3 mins ago
Lead Quality Engineer
VEGA Americas
Mason, OH
The Lead Quality Engineer serves as the primary technical leader for the Quality Engineering team, providing coaching, guidance, and quality oversight across product development,…
Added 3 mins ago
Senior Mechanical Engineer
Actalent
Norwood, MA
Partner with manufacturing, supply chain, marketing, and service teams to develop specifications and resolve design tradeoffs.
Added 3 mins ago
Maintenance Engineer III
Marriott
PHILADELPHIA, PA
…mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and…
Added 3 mins ago
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Systems Engineer - Space And EO/IR Sensor Systems
Actalent
Acton, MA
- $150,000 to $200,000 USD / year
We are seeking an experienced Systems Engineer to support the development, integration, testing, and deployment of advanced space-based Electro-Optical/Infrared (EO/IR) sensor and payload…
Added 3 mins ago
Mechanical Engineer
Actalent
Nashua, NH
Principal Mechanical EngineerJob DescriptionWe are seeking a highly motivated Principal Mechanical Engineer to provide technical leadership in the design, development, analysis, and…
Added 3 mins ago
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Electrical Engineer
Actalent
Sunnyvale, CA
- $105 USD / hour
Job Title: Electrical EngineerJob DescriptionThe primary role of an Electrical Engineer is to design, develop, test, and oversee the manufacturing and installation of electrical equipment,…
Added 3 mins ago
Structural Engineer - NASTRAN
Actalent
Huntsville, AL
Principal Opto-Mechanical Structural Engineer/Analyst
Added 4 mins ago
Mission Operations Engineer (Entry-Level) - Millennium Space Systems
Millennium Space Systems
Chantilly, VA
As a Mission Operations Engineer, you will be the lead technical authority for Millennium’s on-orbit spacecraft. Your work will encompass the entire spacecraft mission life cycle, from the…
Added 4 mins ago
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Staff Software Engineer - BE Python
PayPal, Inc.
San Jose, CA · Austin, TX
- $160,500 to $262,350 USD / year
Actions result in the achievement of customer, operational, program or service objectives
Added 4 mins ago
Director of Engineering
Beaver Creek Lodge
Beaver Creek, CO
Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
Added 4 mins ago
Mission Operations Engineer, USMC (Active Clearance)
Anduril Industries
Washington, DC · Costa Mesa, CA
The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams,…
Added 4 mins ago
Mission Operations Engineer, USMC (Active Clearance)
Anduril Industries
Costa Mesa, CA · Washington, DC
The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams,…
Added 5 mins ago
BB
Specialist II-IC Quality Assurance
BMO Bank N.A.
Tempe, AZ
- $129,290.1 USD / year
…education equivalent) plus four (4) years of experience as Software Engineer, QA professional or related occupation testing ETL processes, writing SQL to validate data transformations in…
Added 5 mins ago
BB
Specialist II-IC Quality Assurance
BMO Bank N.A.
Tempe, AZ
- $129,290.1 USD / year
…education equivalent) plus four (4) years of experience as Software Engineer, QA professional or related occupation testing ETL processes, writing SQL to validate data transformations in…
Added 5 mins ago
BB
Specialist II-IC Development
BMO Bank N.A.
Tempe, AZ
- $150,000 USD / year
…advice on security requirements and debug business systems and service applications. Utilize algorithms, data structures and programming languages to develop high quality technology…
Added 5 mins ago
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Specialist II-IC Development
BMO Bank N.A.
Tempe, AZ
- $150,000 USD / year
…advice on security requirements and debug business systems and service applications. Utilize algorithms, data structures and programming languages to develop high quality technology…
Added 6 mins ago
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Software Engineer | Infrastructure
Gecko Robotics
New York, NY
- $170,000 to $216,000 USD / year
Added 6 mins ago
Lead Design Technologist
CACI
Ashburn, VA · Ashburn
…solutions - ranging from unified design systems to functional self-service applications - that project teams can deploy independently. You will balance creating enterprise enablement tools…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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