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Software Engineer (ICB 3)
CA Inc.
United States
Broadcom’s Mainframe Software Division (MSD) is looking for a Software Engineer with a talent for developing software and contributing to a culture dedicated to quality, security, and a…
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Supervisory Contract Specialist
Executive Director, Office of Acquisition, Logistics and Construction
Dallas, TX · Fredericksburg, VA · Washington, DC · Gurnee, IL · Golden, CO · Vallejo, CA · Frederick, MD
- $125,776 to $197,200 USD / year
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Process Engineer I, Drug Product
Fujifilm
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The Process Engineer 1 will provide engineering guidance to support capital projects, technology transfer, and manufacturing operations. This will ensure compliance with all safety,…
Added 1 min ago
DevOps Engineer I
Verisk | Verisk
Holmdel, NJ
This role is essential in supporting our critical infrastructure and providing excellent customer support for our products and offerings. The DevOps Engineer I will also participate in the…
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Quality Engineer / Supplier Quality Engineer
ATSC IES INC
Gilbert, AZ
Advanced Technology Systems Company (ATSC) in Gilbert, AZ is seeking a Quality Engineer / Supplier Quality Engineer to join our growing team. Reporting to the Quality Manager, this is a…
Added 2 mins ago
Data Engineer @ Stuller
LED FastStart
Lafayette, LA
…Technology team to help us continue delivering an unparalleled customer experience. The Data Engineering department oversees the standardization, management, and adoption of services that…
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Engineer- Controls II USA
LED FastStart
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Recommends/designs structures and tools for systems which meet business needs. Delivers technical visualization of proposed applications for approval by customer and execu
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NC Engineer III
Precision Personnel
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Four (4) years machining, planning, tool design, or related manufacturing experience to include 2 years of experience as numerical control engineer.
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DevSecOps Engineer (CI/CD & FluxCD)
Zaden Technologies, Inc.
Huntsville, AL
…candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer’s biggest advocate and we are looking for…
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DevSecOps Engineer (Azure/AI)
Zaden Technologies, Inc.
Huntsville, AL
…candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer’s biggest advocate and we are looking for…
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Quality Engineer I
Availity
Remote, United States
The Quality Assurance Engineer I is responsible for continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process…
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Applications Engineer 4 – DevOps
Wyetech
Linthicum Heights, MD
- $91.22 to $123.52 USD / hour
The DevOps Engineer will facilitate infrastructure management, continuous integration, environment configuration and deployment as well as supporting the project’s compliance and security…
Added 2 mins ago
Manufacturing Engineer 4
APPLIED COMPOSITES INC
Los Alamitos, CA
Applied Composites Los Alamitos (ACLA) is seeking a Sr. Manufacturing Engineer with Composites Processing and Tool Design Background, who will serve as a technical leader and subject matter…
Added 3 mins ago
Full-Stack UI Engineer (AI Platforms) NC - Hybrid
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RTP, NC
Added 3 mins ago
Trainmaster -5+ years work experience in railroad industry/supervisory duties required.
Learn more about G&W today!
Parker, AZ
Certified as a Locomotive Engineer or Conductor is a plus
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Senior Network Engineer
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Remote, United States
Opensity Solutions seeks an experienced Senior Network Engineer with advanced skills in Fortinet, Cisco, Azure Networking, global enterprise experience, and a strong knowledge of network…
Added 4 mins ago
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Fiber Splicer
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Fiber engineer knowledge of fiber design, reading documentation, understanding of light levels, and dB loss
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DMS Mechanical Engineer II
BAE Systems
Nashua, NH
Given our continued growth, we have immediate roles available for a highly motivated Mechanical Engineer to join our Diminishing Material Supply (DMS) Central Engineering Team (CET). In…
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Research Engineer Senior Principal – RF (Part-Time)
BAE Systems
Westminster, CO
- Part-time
Job Description BAE Systems Aerospace & Mission Systems (AMS) is seeking a highly experienced RF engineer, ideally an academic researcher or professor, to support the technical growth and…
Added 4 mins ago
Commissioning Field Engineer - Low Voltage/I&C
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Boise, ID · ID · Hauser, ID · Kuna, ID · Moscow, ID · Post Falls, ID · Lewiston Orchards, ID
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Engineering Supervisor (PE)
Actalent
Birmingham, AL
- $50.07 to $70.1 USD / hour
…and reporting metrics and statuses to the Program Manager and customer. This role involves providing leadership and direction to direct reports and teams in both technical and non-technical…
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Distribution Engineer (PE)
Actalent
Tulsa, OK
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…underground distribution lines from 4 kV to 69 kV. They will engineer and design overhead, URD, re-conductoring and asset replacement projects, and underground cable/conduit distribution…
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Quality Engineer
Actalent
Troy, MI
- $40 to $50 USD / hour
Job Title: Corporate Quality Engineer AutomotiveJob DescriptionThe Corporate Quality Engineer Automotive is responsible for partnering with OEMs and Tier 1 suppliers to resolve quality…
Added 5 mins ago
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Engineering Supervisor (PE)
Actalent
Columbus, OH
- $50.07 to $70.1 USD / hour
…and reporting metrics and statuses to the Program Manager and customer. This role involves providing leadership and direction to direct reports and teams in both technical and non-technical…
Added 5 mins ago
A
Engineering Supervisor (PE)
Actalent
Columbus, OH
- $50.07 to $70.1 USD / hour
…and reporting metrics and statuses to the Program Manager and customer. This role involves providing leadership and direction to direct reports and teams in both technical and non-technical…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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