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Commissioning Field Engineer - Low Voltage/I&C
Hoffman Construction Company
Boise, ID · ID · Hauser, ID · Kuna, ID · Moscow, ID · Post Falls, ID · Lewiston Orchards, ID
Position Summary: The Low Voltage/I&C Field Engineer will work within the Commissioning department and will report to Commissioning Manager. They will work closely with design…
Added 1 min ago
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Engineering Supervisor (PE)
Actalent
Birmingham, AL
- $50.07 to $70.1 USD / hour
10+ years of experience in engineering and managing electric substation protection and control systems projects.
Added 1 min ago
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Electrical Engineer
Actalent
Hammond, IN
- $60 to $70 USD / hour
Design and support power distribution systems, including one-line and three-line diagrams, grounding systems, raceways, transformers, switchgear, and motor control centers (MCCs).
Added 1 min ago
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Power Electronics Engineer
Actalent
Philadelphia, PA
- $38 to $49 USD / hour
…troubleshooting, and sustainment of advanced Integrated Power Systems (IPS) for U.S. Navy surface combatants, including DDG 51, DDG 1000, and future DDG(X) platforms. The Power Electronics…
Added 1 min ago
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Engineering Supervisor (PE)
Actalent
Columbus, OH
- $50.07 to $70.1 USD / hour
10+ years of experience in engineering and managing electric substation protection and control systems projects.
Added 1 min ago
A
Engineering Supervisor (PE)
Actalent
Columbus, OH
- $50.07 to $70.1 USD / hour
10+ years of experience in engineering and managing electric substation protection and control systems projects.
Added 1 min ago
A
Senior Software Engineer
Actalent
Ann Arbor, MI
- $110,000 to $160,000 USD / year
Job Title: Senior Software EngineerJob DescriptionThis Senior Software Engineer role focuses on supporting and enhancing an existing Battery Management Systems (BMS) product line while…
Added 1 min ago
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Controls Engineer
Actalent
Grand Ledge, MI
- $31.25 to $47 USD / hour
This Controls Engineer will support and maintain plant floor automation systems in a high volume manufacturing environment. This role focuses on PLC troubleshooting on automated equipment,…
Added 1 min ago
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Controls Engineer
Actalent
Battle Creek, MI
- $43.27 to $48.07 USD / hour
…concepting, and quoting new automated equipment for the facility. The engineer is responsible for the entire project lifecycle, from initial design and development through commissioning,…
Added 1 min ago
Electrical Engineer
Actalent
Grand Rapids, MI
The Electrical Engineer is responsible for designing and implementing electrical control systems for custom automation projects. This role involves planning, executing, and supporting…
Added 1 min ago
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Manufacturing Engineer
Actalent
Minneapolis, MN
- $48 to $60 USD / hour
Job Title: Manufacturing EngineerJob DescriptionThis Manufacturing Engineer role focuses on supporting the production of commercial and non-commercial finished medical devices, with primary…
Added 1 min ago
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Engineering Supervisor (PE)
Actalent
Tulsa, OK
- $50.07 to $70.1 USD / hour
10+ years of experience in engineering and managing electric substation protection and control systems projects.
Added 1 min ago
HA
SUPERVISORY FIREFIGHTER
Headquarters, Air Force Reserve Command
Niagara Falls, NY
- $71,076 to $92,394 USD / year
The primary purpose of this position is to: serve as Assistant Chief of Operations in charge of the management and control one of two alternating 24-hour shifts, supervising all…
Added 2 mins ago
Team Manager, Integration Engineering
Werfen
Norcross, GA
Build Integration Engineer team capability in systems thinking, design controls, verification strategy, scientific and statistical methods, technical writing, traceability, risk management,…
Added 3 mins ago
Electrical Controls Engineer
Hendersonville, NC
We are looking for an experienced and driven Electrical Controls Engineer to participate in the design, development, and optimization of advanced control systems for our industrial…
Added 3 mins ago
V
Sr Software Engineer
VONTIER
United States
- $112,300 to $140,000 USD / year
…lines include fuel dispensers, tank gauges and fleet management…
Added 3 mins ago
Principal Software Engineer (Application Software)
SpaceX
Hawthorne, CA
The application software team is the central nervous system of SpaceX – we create mission critical applications that are used throughout SpaceX to accelerate launch vehicle production and…
Added 4 mins ago
Senior Manufacturing Engineer, Drones
Anduril Industries
Santa Ana, CA
…companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating…
Added 4 mins ago
CT
Project Manager, Facilities and Infrastructure
Coreshell Technologies
San Leandro, CA
- $120,000 to $160,000 USD / year
…and partner works from the same revision, and run document control for the…
Added 5 mins ago
Field Engineer
Wharton-Smith
Tampa, FL
…Southeast, is seeking qualified candidates for the position of Field Engineer. We are currently seeking someone who is willing to work in Tampa,…
Added 5 mins ago
Project Engineer
Wharton-Smith
Tampa, FL
The Project Engineer is responsible for providing technical, administrative, and operational support to the project team throughout all phases of construction. This entry-level role assists…
Added 5 mins ago
Project Engineer
Wharton-Smith
Sanford, FL
The Project Engineer is responsible for providing technical, administrative, and operational support to the project team throughout all phases of construction. This entry-level role assists…
Added 5 mins ago
AC
SERVICE CONTRACT EVALUATOR
Air Combat Command
Grand Forks AFB, ND
- $61,722 to $80,243 USD / year
…experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes Knowledge of a wide range of concepts, principles, and practices of…
Added 5 mins ago
AE
SUPERVISORY GENERAL ENGINEER (ENVIRONMENTAL)
Air Education and Training Command
Fort Sam Houston, TX
- $108,001 to $140,403 USD / year
…supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to 802…
Added 5 mins ago
GIS Solution Engineer – Local Government (Southeast)
Esri
Charlotte, NC
Ability to troubleshoot client issues related to Esri application deployment and system architecture

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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