Jobs in the United States

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Manufacturing Engineer
Actalent
Minneapolis, MN
- $48 to $60 USD / hour
Job Title: Manufacturing EngineerJob DescriptionThis Manufacturing Engineer role focuses on supporting the production of commercial and non-commercial finished medical devices, with primary…
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Process (SMT) Engineer
Actalent
Plano, TX
We are seeking a highly skilled Process Engineer with expertise in electronics manufacturing processes. The role involves developing, validating, maintaining, and optimizing backend…
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Engineering Supervisor (PE)
Actalent
Tulsa, OK
- $50.07 to $70.1 USD / hour
Establish, monitor, and maintain quality control standards for design services and products.
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SUPERVISORY FIREFIGHTER
Headquarters, Air Force Reserve Command
Niagara Falls, NY
- $71,076 to $92,394 USD / year
The primary purpose of this position is to: serve as Assistant Chief of Operations in charge of the management and control one of two alternating 24-hour shifts, supervising all…
Added 1 min ago
Team Manager, Integration Engineering
Werfen
Norcross, GA
Build Integration Engineer team capability in systems thinking, design controls, verification strategy, scientific and statistical methods, technical writing, traceability, risk management,…
Added 2 mins ago
Electrical Controls Engineer
Hendersonville, NC
We are looking for an experienced and driven Electrical Controls Engineer to participate in the design, development, and optimization of advanced control systems for our industrial…
Added 2 mins ago
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Sr Software Engineer
VONTIER
United States
- $112,300 to $140,000 USD / year
Provide support to and partner with Front-End software engineer(s) on solutions, problem-solving, and setting processes and standards.
Added 2 mins ago
Principal Software Engineer (Application Software)
SpaceX
Hawthorne, CA
Experience with version control, continuous integration, and continuous delivery concepts
Added 3 mins ago
Senior Automation Engineer
Bloomington
The Senior Automation Engineer (IT Automation) provides technical expertise in process automation and control systems, supporting site operations through the design, maintenance,…
Added 3 mins ago
Senior Manufacturing Engineer, Drones
Anduril Industries
Santa Ana, CA
…turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy,…
Added 3 mins ago
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Project Manager, Facilities and Infrastructure
Coreshell Technologies
San Leandro, CA
- $120,000 to $160,000 USD / year
…and partner works from the same revision, and run document control for the…
Added 3 mins ago
Field Engineer
Wharton-Smith
Tampa, FL
…Southeast, is seeking qualified candidates for the position of Field Engineer. We are currently seeking someone who is willing to work in Tampa,…
Added 3 mins ago
Project Engineer
Wharton-Smith
Tampa, FL
The Project Engineer is responsible for providing technical, administrative, and operational support to the project team throughout all phases of construction. This entry-level role assists…
Added 3 mins ago
Project Engineer
Wharton-Smith
Sanford, FL
The Project Engineer is responsible for providing technical, administrative, and operational support to the project team throughout all phases of construction. This entry-level role assists…
Added 3 mins ago
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SERVICE CONTRACT EVALUATOR
Air Combat Command
Grand Forks AFB, ND
- $61,722 to $80,243 USD / year
…evaluation on a variety of service contracts for the Civil Engineer (CE)…
Added 3 mins ago
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SUPERVISORY GENERAL ENGINEER (ENVIRONMENTAL)
Air Education and Training Command
Fort Sam Houston, TX
- $108,001 to $140,403 USD / year
…supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to 802…
Added 4 mins ago
Distribution Engineer 3 - Grid
Sargent & Lundy
Columbus, OH
Added 4 mins ago
GIS Solution Engineer – Local Government (Southeast)
Esri
Charlotte, NC
Added 5 mins ago
Quality Engineer II
Lactalis US Yogurt, Inc.
Murfreesboro, TN
Lactalis Midwest Yogurt, part of the Lactalis family of companies, is currently hiring a Quality Engineer II based in Murfreesboro, TN. Murfreesboro is a high performing, multi-platform…
Added 5 mins ago
CAD Operator - Water/Wastewater
Kimley-Horn
St. Petersburg, FL
You will be working closely with the project engineer or designer utilizing Autodesk Civil 3D, and Revit to create civil construction documents for wastewater lift stations, pump stations,…
Added 5 mins ago
Roadway Engineer
Kimley-Horn
Orlando, FL
Kimley-Horn's Orlando, Florida (FL) office is seeking a Civil Engineer with 4+ years of experience to join their Roadway team! This is not a remote position.
Added 5 mins ago
Software Integration Engineer - Associate
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that…
Added 5 mins ago
Software Integration Engineer - Associate
iCapital
Salt Lake City, UT · Colorado Springs, CO
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that…
Added 5 mins ago
Software Integration Engineer - Associate
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that…
Added 5 mins ago
Lead, Electrical Engineer
L3Harris Technologies
Alpharetta, GA
Job Title: Lead, FPGA Firmware Verification Engineer

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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