Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Junior Level Test Systems Engineer
Peraton
Springfield, VA
…Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or another related STEM discipline, or…
Added 2 mins ago
Senior Manufacturing Engineer, Drones
Anduril Industries
Santa Ana, CA
…Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not…
Added 5 mins ago
Software Development Manager, Amazon Robotics
Amazon.com Services LLC
Bellevue, WA
…sees, reasons and acts on the machine itself, in real time. Computer vision and machine learning on edge compute verify items, select the right box and catch defects before a package leaves…
Added 5 mins ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the…
Added 6 mins ago
Cloud DevOps Engineer
Peraton
Remote, United States
Peraton is seeking an experienced and proactive Cloud DevOps Engineer to join our dynamic team. This fully remote position involves managing and optimizing AWS cloud infrastructure through…
Added 6 mins ago
EC
Sr. Software QA Engineer
Entrust Corporation
Shakopee, MN
- $91,619 to $134,375 USD / year
As a Senior Quality Assurance Automation Engineer, you will work with multiple product teams to validate the quality, security, and scalability of user interfaces, web services, APIs, and…
Added 9 mins ago
Software Engineer II
Pre-Paid Legal Services, Inc.
Remote, United States
The Software Engineer II is a mid-level technical contributor in the organization who is responsible for designing, developing, and maintaining software solutions. They are developing and…
Added 11 mins ago
Enterprise AI Enablement Engineer
Crane Worldwide Logistics
Houston, TX
Engineer practical, policy-driven guardrails that maximize employee autonomy and accelerate innovation while keeping risk within acceptable boundaries.
Added 12 mins ago
Staff Engineer, Hardware Design (PLM)
Celestica
Austin, TX
Added 12 mins ago
Software Engineer II - Marketplace Efficiency (Bidding)
Indeed
Austin, TX
As a Software Engineer II at Indeed, you will design and build software that powers shared platforms, services, and products used across the company. You'll work on systems that operate at…
Added 12 mins ago
U-
Intern AI Engineer R&D
USA - Smith & Nephew, Inc.
Andover, MA
- $27 to $32 USD / hour
…you will help develop and evaluate AI, machine learning, and computer vision solutions for future medical technologies. You will contribute to the TESSA software ecosystem and early-stage…
Added 17 mins ago
Director, Cloud Infrastructure
Accommodations Plus International
Melville, NY
…hands-on, player-coach role: an expert AWS architect and network engineer who also leads people. Operating globally, the Senior Director will set and review AWS architecture, including…
Added 18 mins ago
SI
Account Solution Engineer - Enterprise Nonprofit Team
Salesforce, Inc.
Remote, United States
- $134,750 to $198,170 USD / year
B.S. in Computer Science, Software Engineering, MIS, or related field
Added 24 mins ago
DevOps Engineer
DataOne
Vineland, NJ
DataOne is hiring a DevOps Engineer to build, automate, and maintain the infrastructure and deployment pipelines that support our AI Factories and 24/7 Tier III mission-critical facilities.…
Added 24 mins ago
Sr. Architect | Offensive Engineer/AI Testing/Mobile Testing (Remote)
Trace3
Nashville, TN
Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience
Added 24 mins ago
Staff Software Engineer - Card Technology
Capital One
NY · San Francisco, CA · McLean, VA · Chicago, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 25 mins ago
Specialist, Data Engineer - Snowflake and Python
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Data Engineer will design, build, and support scalable data pipelines and data products that enable analytics, reporting, operational insights, and AI-driven solutions across Nationwide…
Added 31 mins ago
A
Systems Engineer
Actalent
Nashua, NH
- $80 to $105 USD / hour
Job Title: Systems EngineerJob DescriptionWe are seeking an experienced Systems Engineer to join our team in supporting the Command, Control, Communications, Computers, Intelligence,…
Added 32 mins ago
J
Test Engineer I - AN/BYG-1
Jobot
Manassas, VA · Middletown, RI
- $78,000 to $86,000 USD / year
Test Engineer I - AN/BYG-1, On-site in Manassas, VA
Added 33 mins ago
AF
Support Engineer - 6560285
Accenture Flex LLC Company
United States
- $37 to $47 USD / hour
Associate's or Bachelor's degree in Computer Science or equivalent.
Added 36 mins ago
D
Senior Principal Full Stack Engineer
DigiCert
Sterling, VA
- $179,000 to $215,000 USD / year
Bachelor’s degree or U.S. equivalent in Computer Science, Electronic Engineering, or related field
Added 37 mins ago
AU
Project Assistant
AtkinsRealis USA Inc.
United States
- $20 to $26 USD / hour
Types labels, forms, letters, memos and other documents using personal computer and appropriate word processing software, as instructed.
Added 37 mins ago
Instrumentation & Controls Engineer II
AtkinsRealis USA Inc.
United States
Our Engineering group in Bothell, WA USA is looking for a full-time experienced Instrumentation & Controls Engineer II to join our growing team. The ideal candidate will have an I&C…
Added 43 mins ago
DevOps Engineer
Initiate Government Solutions
Washington, DC
Our vision is to be a health IT trendsetter, continuing to solve the nation’s most challenging healthcare IT issues by conceiving, designing, and building solid, creative, and innovative…
Added 45 mins ago
MicroStrategy Engineer
PACSUN
Anaheim, CA
The MicroStrategy Engineer is a hands-on technical role responsible for developing, enhancing, administering, and supporting Pacsun’s enterprise reporting and analytics solutions using…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

Apply About employer

More about this job

Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

Report this job