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Added 2 mins ago
Full-Stack UI Engineer (AI Platforms) NC - Hybrid
Cisco Systems, Inc.
RTP, NC
…business transformation. We operate at the intersection of applied research and production, ensuring our technology is not only cutting-edge but also optimized for performance, reliability,…
Added 11 mins ago
Software Engineer, Platform
Everlaw
Oakland, CA
…value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better…
Added 15 mins ago
S
Staff Software Engineer, Cortex AI Functions
Snowflake
Bellevue, WA
- $236,000 to $339,200 USD / year
- 8+ years of relevant experience in software engineering, applied machine learning, or database systems, including independently leading multi-engineer projects from definition through…
Added 16 mins ago
Senior Analyst, Compliance Technology
Coinbase
Austin, TX
We're hiring an Analytics Engineer to join the Compliance Technology team within the Platform organization. This team builds and operates data and detection capabilities that enable…
Added 16 mins ago
Senior UX Engineer, Cloud Learning Services
Google
Austin, TX
Share Senior UX Engineer, Cloud Learning Services
Added 16 mins ago
AR/VR Interaction Designer
Applied Materials
Austin, TX
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 16 mins ago
Manufacturing Test Quality Engineer IV
Applied Materials
Austin, TX
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 19 mins ago
DC
DATA SCIENTIST (DATA ARCHITECT/DATA ENGINEER/AI-ML SPECIALIST)
Defense Counterintelligence and Security Agency
Hanover, MD · Boyers, PA · Quantico, VA · Stafford, VA
- $105,262 to $160,933 USD / year
…seeking a non-supervisory Data Scientist (Data Architect/Data Engineer/AI-ML Specialist). The incumbent will provide support, guidance and expertise in various Data Scientist functions.…
Added 20 mins ago
Senior Manager, Cloud Adoption Engineering
Oracle
Reston, VA · Washington, DC
Validate proficiency through applied exercises, reviewed deliverables, customer working sessions, and demonstrated field outcomes.
Added 23 mins ago
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Fort Collins, CO
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 23 mins ago
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Huntsville, AL
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 25 mins ago
Forward Deployed Engineer
Rockstar
New York, NY
…technical position at the intersection of customers, product, and applied…
Added 27 mins ago
Senior Software Engineer (Full-Stack / AI-Native)
Zinda Law Group, PLLC
Remote, United States
We're hiring a Senior Software Engineer who is an exceptional individual contributor, enjoys solving difficult technical problems, and knows how to turn ideas into working software quickly.
Added 28 mins ago
Security Engineer
Ovative Group, LLC
United States
Ovative Group is seeking a Security Engineer to join our growing Information Security team. Reporting to the Lead Security & Cloud Engineer, this role owns the day-to-day execution of…
Added 28 mins ago
Staff AI Engineer | Agentic Systems
Machinify
Remote, United States
…long-context documents is one of the hardest unsolved problems in applied AI, and the field is moving…
Added 37 mins ago
Senior Ellucian Technical and Integrations Engineer
MassCareers
MA
MassArt's Information Technology team is looking for a Senior Ellucian Technical and Integrations Engineer to own the systems that keep the college running from the Colleague ERP at its…
Added 43 mins ago
Java Backend Software Engineer III
JPMC page
Chicago, IL
As a Software Engineer III at JPMorganChase within Consumer & Community Banking, Digital Communication, you serve as a seasoned member of an agile team to design and deliver trusted,…
Added 44 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
…Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips,…
Added 47 mins ago
OA
Interdisciplinary General Engineer/Physical Scientist - Recent Graduate
Other Agencies and Independent Organizations
Grand Junction, CO · Menlo Park, CA · Morgantown, WV · Richland, WA · Paducah, KY · Golden, CO · Lexington, KY · Warrenville, IL · Chicago, IL · Germantown, MD · Lemont, IL · Idaho Falls, ID · New Orleans, LA · Anchorage, AK · Moab, UT · Ames, IA · Hanford, WA · Washington, DC · Berkeley, CA · Westminster, CO · Albany, OR · Upton, NY · Oak Ridge, TN · Pittsburgh, PA · Piketon, OH · Las Vegas, NV · Plainsboro, NJ · Aiken, SC · Portsmouth, OH · West Valley, NY · Albuquerque, NM · Weldon Spring, MO · Los Alamos, NM · Carlsbad, NM · Cincinnati, OH
- $50,460 to $100,315 USD / year
As a GS-7 INTERDISCIPLINARY General Engineer/Physical Scientist you will:
Added 47 mins ago
OA
Interdisciplinary General Engineer/Physical Scientist - Recent Graduate
Other Agencies and Independent Organizations
Anchorage, AK · Lemont, IL · Chicago, IL · Hanford, WA · Golden, CO · Germantown, MD · Ames, IA · Warrenville, IL · Washington, DC · Menlo Park, CA · Idaho Falls, ID · Richland, WA · Grand Junction, CO · Morgantown, WV · Moab, UT · Lexington, KY · Paducah, KY · Westminster, CO · New Orleans, LA · Berkeley, CA · Pittsburgh, PA · Carlsbad, NM · Albany, OR · Upton, NY · Weldon Spring, MO · Cincinnati, OH · Piketon, OH · Albuquerque, NM · West Valley, NY · Oak Ridge, TN · Plainsboro, NJ · Las Vegas, NV · Los Alamos, NM · Aiken, SC · Portsmouth, OH
- $56,039 to $100,315 USD / year
As a GS-7 INTERDISCIPLINARY General Engineer/Physical Scientist you will:
Added 58 mins ago
N
Staff Silicon Photonics Design Engineer
Neurophos
San Mateo, CA
- $230,000 to $280,000 USD / year
Neurophos is looking for a Silicon Photonics Engineer to lead the development of the high-speed modulators that move data into the optical domain on our OPU platform, including the T100…
Added 1 hour ago
Low Latency Trading Infrastructure Engineer
Citi
JACKSONVILLE, FL · IRVING, TX · Jacksonville, FL · Irving, TX · Jacksonville · Irving
The Low Latency Trading Infrastructure Engineer is a rare combination of deep technical specialist and mission-critical operator - a professional whose expertise sits at the intersection of…
Added 1 hour ago
Staff Embedded Base Software Engineer – Audio Systems
Stellantis
Auburn Hills, MI
We are seeking an accomplished Staff Embedded Software Engineer to play a key role in the development of next-generation automotive infotainment platforms. As a Staff Engineer, you will…
Added 1 hour ago
Applied AI Engineer - USA
Inviso
Remote, United States
The Applied AI Engineer is responsible for building and operating AI capabilities across an enterprise platform, including agent runtimes, model routing, RAG, tool/function calling,…
Added 1 hour ago
Senior Staff Software Engineer - AI/ML Inference Engineering
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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