Jobs in the United States

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Added 11 mins ago
M
Principal Software Engineer
Microsoft
BC, CA
- $142,400 to $257,500 CAD / year
How do you know an AI product is actually getting better - and how do you prove it at scale, before millions of people experience the difference?
Added 13 mins ago
A
Electrical Engineer
Actalent
Halfmoon, NY
- $120,000 to $160,000 USD / year
We are seeking an Electrical Engineer to join a growing product development team focused on LED lighting systems, power electronics, and driver technologies. This role will be responsible…
Added 26 mins ago
IR
Digital Workplace Platform Administrator
International Rescue Committee
Remote, United States
- $88,277 to $102,451 USD / year
The AI Platform Engineer is that person. This is a technical operations role, not a user-facing one. This role is responsible for keeping the IRC's enterprise AI environment running…
Added 30 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Helena, MT
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 35 mins ago
PN
Senior Software Engineer III
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $133,100 USD / year
We are seeking a Senior Software Engineer to join PNNL's advanced SI engineering team and help build next-generation systems across agentic SI platforms, large-scale data orchestration, and…
Added 35 mins ago
PN
Lead Software Engineer IV
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $161,300 USD / year
We are seeking an exceptional Lead Software Engineer to architect and build next-generation SI systems at PNNL, spanning agentic SI platforms, petabyte-scale data orchestration, and…
Added 45 mins ago
Senior Quality Assurance Engineer
Pearson
Remote, United States
As a QA Engineer, you will oversee quality assurance activities associated with software analysis. This includes developing test plans, performing exploratory testing and executing…
Added 45 mins ago
TT
Senior Software Engineer, Autonomous Systems (C2/Backend/Service)
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
Join a customer-facing product engineering team building command-and-control and autonomy software for robotic and autonomous systems. You will develop cloud and edge services that connect…
Added 47 mins ago
J
Java Product Engineer / Full Stack Java Developer
Jobgether
Remote, United States
- $90,000 to $110,000 USD / year
…applications and next steps. Our partner is looking for a Java Product Engineer / Full Stack Java Developer based in the United…
Added 47 mins ago
Engineering Manager- Data Collection & Scanning
Jobgether
Remote, United States
…reliability, and operational efficiency. Working closely with Product, Research, Security, and Infrastructure teams, you will translate complex challenges into actionable engineering…
Added 54 mins ago
Lead Platform Engineer, AI and DevSecOps
RadarFirst
Remote, United States
RadarFirst is seeking a Lead Platform Engineer, AI & DevSecOps Engineer to lead the next stage of our cloud, security, reliability, and AI operations maturity. This role will own the…
Added 54 mins ago
Staff Software Engineer (AI Native Development)
Payroll Integrations Inc
NY · Carlsbad, CA · Marietta, GA
Staff Software Engineer (AI-Native Development)
Added 54 mins ago
Senior Product Manager
Payroll Integrations Inc
NY · Carlsbad, CA · Marietta, GA
Payroll Integrations · Product · Hybrid (Carlsbad, CA, Marietta, GA, New York, NY), US · 5 Oct 2026
Added 57 mins ago
Principal Engineer
B10 Wells Fargo Bank, N. A.
CHANDLER, AZ · IRVING, TX
Wells Fargo is seeking a Principal Engineer to lead the design, development, and delivery of Generative AI (GenAI) and Agentic AI solutions across enterprise platforms. This role will…
Added 59 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Jackson, MS
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 1 hour ago
AI Solutions Lead
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · IRVING, TX · DES MOINES, IA · SALT LAKE CITY, UT · SHORT HILLS, NJ · SAINT LOUIS, MO · MINNEAPOLIS, MN
…single shape-and-build role - a hybrid of a Forward Deployed Engineer and a product leader - who both defines the AI solution and rapid prototypes a solution, partnering with the Technology…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 1 hour ago
Staff Software Engineer - Orders Platform
Owner.com
Remote, United States
We're looking for a Staff Engineer to help own and evolve the core of that platform as we scale to more and more restaurants. You'll work on problems that look very different from a…
Added 1 hour ago
Product Analyst - Commercial Analytics
Bridgenext
CA-Irvine
At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that…
Added 1 hour ago
Sr Principal Engineer - 2292
Kioxia
Remote, United States
Sr. Principal Engineer for KIOXIA's Innovation Lab, working on shaping the future of storage architecture, AI infrastructure, and ecosystem partnerships. This role leverages deep expertise…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Carson City, NV
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 1 hour ago
Senior AI Engineer (AI Automation)
Jobgether
Remote, United States
We are seeking a highly skilled Senior AI Engineer to design, develop, and deploy intelligent automation solutions that transform how Product, Product Marketing, and Design teams operate.…
Added 1 hour ago
O
Senior Platform Software Engineer, AI
Oracle
Nashville, TN
- $92,500 to $209,500 USD / year
We are seeking a Senior Platform Software Engineer to design, build, and operate scalable services that improve the developer experience and increase engineering productivity. You will work…
Added 1 hour ago
Senior Agentic AI Software Engineer
Insight Global
Nashville, TN
This position is within a flagship innovation team. The Staff Agentic AI Engineer should be a curious, adaptable, and forward-thinking engineer, comfortable navigating diverse technical…
Added 1 hour ago
Solutions Engineering Architect - 19495
Synopsys
Sunnyvale, CA
Analyze customer target markets and design requirements, prioritize feedback, and work directly with Product Management and Design Engineering to influence the next generation of Synopsys…

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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