Jobs in the United States

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Added 2 mins ago
DevSecOps Engineer (Azure/AI)
Zaden Technologies, Inc.
Huntsville, AL
Zaden Technologies seeks a DevSecOps Engineer (Azure/AI) to support secure cloud architecture and AI-enabled services within our defense programs. This engineer will serve as the team's…
Added 7 mins ago
RU
Snowflake AI Data Engineer
Randstad USA
Las Vegas, NV
- $50 to $60 USD / hour
Snowflake certifications (Architect, Data Engineer, or AI Specialization).
Added 11 mins ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the…
Added 13 mins ago
UG
Lead AI/ML Engineer in Minneapolis, MN or Chicago, IL
UnitedHealth Group
Minneapolis, MN · Chicago, IL
- $145,500 to $249,500 USD / year
Added 14 mins ago
Senior AI/ML Engineer | Data Science
Kelly Services
Remote, United States
We are seeking a Senior AI/ML Engineer to join a growing AI and machine learning team focused on developing next-generation predictive analytics, intelligent automation, and generative AI…
Added 14 mins ago
Senior Data Engineer (Cloud, Databricks & Advanced Analytics)
Kelly Services
Remote, United States
We are seeking a Senior Data Engineer with a strong software engineering foundation and proven experience designing, building, and deploying modern data solutions. The ideal candidate will…
Added 17 mins ago
Verification Engineer
STC
United States
STC is seeking a Verification Engineer/Quality Assurance specialist to support the National Weather Service (NWS) on the AWIPS Application Environment contract. As a Verification Engineer,…
Added 17 mins ago
Network Data Center Engineer
Texas Instruments
Dallas, TX
We are seeking a Network Data Center Engineer to design, build, and evolve scalable, resilient, and highly automated data center network architectures that enable private cloud and hybrid…
Added 17 mins ago
Digital Technology Specialist - Data and Analytics
Baker Hughes
Houston, TX
This Senior AI/ML Engineer role is part of the Data, Analytics & AI team, responsible for developing innovative data-driven products and artificial intelligence solutions that power the…
Added 18 mins ago
Lead Solution Architect
RealmOne
Remote, United States
Prior experience as a Solution Architect, Chief Engineer, Lead Systems Engineer, or equivalent senior technical leader.
Added 19 mins ago
U-
Intern AI Engineer R&D
USA - Smith & Nephew, Inc.
Andover, MA
- $27 to $32 USD / hour
Added 21 mins ago
DC
DATA SCIENTIST (DATA ARCHITECT/DATA ENGINEER/AI-ML SPECIALIST)
Defense Counterintelligence and Security Agency
Hanover, MD · Boyers, PA · Quantico, VA · Stafford, VA
- $105,262 to $160,933 USD / year
…seeking a non-supervisory Data Scientist (Data Architect/Data Engineer/AI-ML Specialist). The incumbent will provide support, guidance and expertise in various Data Scientist functions.…
Added 22 mins ago
E2E Network Test Engineer
Infosys
United States
Added 22 mins ago
E2E Network Test Engineer
Infosys
United States
Added 22 mins ago
E2E Network Test Engineer
Infosys
United States
Added 22 mins ago
E2E Network Test Engineer
Infosys
United States
Added 23 mins ago
Director, Cloud Infrastructure
Accommodations Plus International
Melville, NY
…hands-on, player-coach role: an expert AWS architect and network engineer who also leads people. Operating globally, the Senior Director will set and review AWS architecture, including…
Added 24 mins ago
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Fort Collins, CO
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 24 mins ago
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Huntsville, AL
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 30 mins ago
Staff AI Engineer | Agentic Systems
Machinify
Remote, United States
We're hiring an L6 AI Engineer to own entire problem areas, not tickets. You'll walk into vague, high-stakes business problems - "our DRG audit findings aren't holding up on appeal," "we…
Added 30 mins ago
DevOps Engineer
DataOne
Vineland, NJ
DataOne is hiring a DevOps Engineer to build, automate, and maintain the infrastructure and deployment pipelines that support our AI Factories and 24/7 Tier III mission-critical facilities.…
Added 30 mins ago
Staff Software Engineer - Card Technology
Capital One
NY · San Francisco, CA · McLean, VA · Chicago, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 32 mins ago
Specialist, Data Engineer - Snowflake and Python
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Data Engineer will design, build, and support scalable data pipelines and data products that enable analytics, reporting, operational insights, and AI-driven solutions across Nationwide…
Added 38 mins ago
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Full-Stack Engineer
Darkroom
New York, NY · New Jersey, NJ
- $120,000 to $160,000 USD / year
Added 44 mins ago
Staff Machine Learning Engineer - Commerce & Growth Intelligence
Apple
Cupertino, CA · San Francisco, CA
The Commerce & Growth Intelligence team is looking for a Staff Machine Learning Engineer to build the systems that bring ML capabilities into customer-facing products.

Amazon.com Services LLC

Software Dev Engineer , Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Jul 14, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities

Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic qualifications

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team Preferred qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

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Skills

Customer service
Incident response
Software development
Computer science
Recruitment
Mental health

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