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Amazon.com Services LLC

Senior Program Manager, SSD R2L Delivery, Central Operations Strategy

Nashville, TN, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

The Central Operations Strategy organization is seeking a Sr. Program Manager to own weather recovery management and the centralization of weather response across our last-mile delivery network. Weather is one of the largest drivers of unplanned disruption in our operations, and this role owns how the network executes against it: how recovery decisions get made in the moment, who takes which action, and how we return to normal operations quickly.

Success in this role comes from influence and execution rather than analysis alone. The Sr. Program Manager will lead our recurring weather strategy calls, drive decisions across a large stakeholder group spanning operations, planning, and site leadership, and own the weather narrative in business reviews, including closing the gaps those reviews surface. They will lead the centralization and simplification of weather management, replacing site-by-site variation with one standard way of working that scales.

This role is expected to find automation opportunities across weather preparation and recovery, and to use generative AI tools to remove manual effort and speed up reporting. The ideal candidate brings strong operational judgment, can run a room during live events, and has the persistence to turn a distributed, messy process into a simple one.

Key job responsibilities

Own weather recovery strategy end to end, from pre-event readiness through recovery and post-event review
Lead the recurring weather strategy calls, driving decisions and alignment across a large, cross-functional stakeholder group
Own the weather narrative in weekly and monthly business reviews, and close the performance gaps those reviews surface
Drive the centralization of weather management, moving work that cannot scale at the site level into a single standard process owned centrally
Simplify how the network prepares for and recovers from weather, reducing the number of steps, handoffs, and decisions required of site teams
Identify and remove manual and duplicative work, using automation and generative AI tools, and partnering with technology teams where tooling is the answer
Build and maintain the playbooks, escalation paths, and SOPs operations teams rely on during events, and make sure they are actually used
Partner with our central response team, operations, and meteorologists to improve how decisions are made and executed in the moment
Represent weather readiness and recovery performance to senior leadership, including during live network events Demonstrated Competencies
Proven ability to influence and drive decisions across large, diverse stakeholder groups without direct authority
Strong facilitation and written communication skills, including for senior audiences
Track record of simplifying and standardizing complex operational processes
High judgment and decisiveness under time pressure
Willingness to go deep in an unfamiliar, technically complex domain
Comfort in ambiguous, fast-moving environments

A day in the life You start by checking where the network is exposed over the coming days and whether the standards you have put in place are holding. You lead the weather strategy call, bringing a varied group to a decision on what changes and who owns it. Mid-day you work on the longer game: simplifying a step in the recovery process, rewriting a playbook so it is usable without you in the room, or removing a manual handoff. You spend time with partner teams closing a gap raised in last week's business review. Your goal is a strategy strong enough that daily events run without escalation.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team Central Operations Strategy owns the centralization strategy for order recovery, capacity management, and incident response across our last-mile delivery businesses. We centralize work that cannot scale at the site level, build automation to remove manual operational burden, and support the network through everything from new site launches to major disruptions. On the weather side, we own how the network prepares, responds, and recovers, and we work to make that process simpler and more consistent everywhere. We are a small team with broad ownership and the freedom to build what the network needs. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

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