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Added 19 mins ago
E363 Director of Construction - Bryan District HQ
TEXAS DEPARTMENT OF TRANSPORTATION
Bryan, TX
…liaison with the FHWA and is responsible for interim and final project reviews of FHWA-funded projects.Is responsible for resolution of contractor claims and construction disputes on…
Added 19 mins ago
Supervisory Healthcare Engineer (Recruitment/Relocation Incentive)
Veterans Affairs, Veterans Health Administration
San Antonio, TX
Added 19 mins ago
Open-Rank Non-Tenure System Faculty position - Clinical Professor/Professor of Practice and Program Director
The University Of Texas At Dallas
Dallas, TX
The Naveen Jindal School of Management is seeking a non-tenure track Clinical Professor/Professor of Practice and Program Director to lead the Alliance for Physician Leadership ( APL )…
Added 20 mins ago
TWDB - INTERNAL ONLY - 27-10 Senior Flood Planner
TEXAS WATER DEVELOPMENT BOARD
Austin, TX
Added 20 mins ago
SR
DIRECTOR, MAJOR GIFTS
Scripps Research
San Diego, CA
- $150,000 to $175,000 USD / year
…top-ranked graduate school and a leading postdoctoral training program. Scripps Research encompasses two elite and highly innovative institutes, the Calibr-Skaggs Institute for Innovative…
Added 22 mins ago
Environmental Services Director
SCS Engineers
Asheville, NC, NC
You will wear several hats, including business development, project and people management responsibilities, growing the North Carolina ES Practice, and serving as a Seller-Doer.
Added 49 mins ago
Technical Project Manager
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Dayton, OH · Des Moines, IA · Gilbert, AZ · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Wichita, KS · Williamsville, NY
…On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams. You will also contribute to the…
Added 59 mins ago
Upstream Oil & Gas Manager
Deloitte US
Boston, MA · Charlotte, NC · Chicago, IL · Dallas, TX · Detroit, MI · Houston, TX · Jersey City, NJ · Los Angeles, CA · McLean, VA · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Raleigh, NC
…digital stakeholders, including leaders at the vice president and director levels, and translate challenges across drilling, production, artificial lift, well integrity, and facilities into…
Added 1 hour ago
Senior Manager, ServiceNow HRSD Program and Solution Management
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Serving as the primary client relationship lead across account and program teams, building trusted-advisor relationships with senior HR, IT, and Information Security stakeholders, including…
Added 1 hour ago
Industrial Compliance Leader
SCS Engineers
Long Beach, CA
…environmental due diligence preferred, but not required. As a Senior Project Manager or Project Director, you will also be responsible for identifying new business opportunities from…
Added 1 hour ago
Associate Director, Engineering Support
Fujifilm
Holly Springs, NC
As the Associate Director, Strategic Engineering Initiatives, this role partners closely with the Vice President and senior leaders withinEngineering to coordinate and execute strategic…
Added 1 hour ago
Software Technician 2/3
Northrop Grumman
Melbourne, FL
Support project management activities and ticket troubleshooting across multiple classified programs.
Added 1 hour ago
Specialist, Procurement - Food and Beverage
Carnival Cruise Line
Miami, FL
…salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s…
Added 3 hours ago
Executive Director
HR Office Savers
Melbourne, FL
Serving a vulnerable population within the local community, Project Response requires an Executive Director who combines strategic vision, sound business judgment, nonprofit and corporate…
Added 3 hours ago
Associate Director, US Launch Excellence
Merck
North Wales, PA
Strong program and project management capabilities, including managing multiple priorities, milestones, risks and interdependencies.
Added 3 hours ago
Patient Care Technician-Senior - Casual - Resource Pool - Lititz
UPMC
Lititz, PA
…self-review as requested by the unit director.6. Participates in project and committee…
Added 3 hours ago
Patient Care Technician-Senior - Resource Pool - Lititz
UPMC
Lititz, PA
…self-review as requested by the unit director.6. Participates in project and committee…
Added 3 hours ago
Patient Care Technician-Senior - Casual - Resource Pool - Lititz
UPMC
Lititz, PA
…self-review as requested by the unit director.6. Participates in project and committee…
Added 3 hours ago
Associate Department Head, Psychiatry and Behavioral Sciences
AMN Healthcare
Bryan, TX
Associate Department Head for Education & Program Director, Psychiatry & Behavioral Sciences
Added 3 hours ago
STRATEGIC PROGRAMS/LATAM. SALES MGR.
RING-O-MATIC LLC
Pella, IA
Program and project management: organizes multi-party programs, sets milestones and follows through to results.
Added 4 hours ago
Supervisory Health Systems Specialist
Veterans Affairs, Veterans Health Administration
Kansas City, MO
Added 4 hours ago
Finance Director, Non-Profit
HR Office Savers
Melbourne, FL
Established in 1990, Project Response, Inc. is a compassionate Healthcare Organization dedicated to serving our diverse community through respect and empathy as together we eliminate HIV in…
Added 4 hours ago
Executive Director, Program Management
CACI International
Reston, VA
Job Title: Executive Director, Program Management
Added 4 hours ago
Senior Staff Engineering Program Manager (EPM)
Northrop Grumman
Dulles, VA · McLean, VA
…requirements, schedules, and budgets. Responsible for engineering project execution, driving program performance, interfacing with Chief Engineers, Lead Systems Engineers, Program…
Added 4 hours ago
Associate Director, Research - Deloitte Center for Government Insights; Defense, Security, and Justice Sector
Deloitte
Richmond, VA · Rosslyn, VA · McLean, VA
We are seeking a Senior Research Leader at the Associate Director level to guide and expand our thought leadership agenda. This individual will play a pivotal role in shaping the Center's…

Amazon.com Services LLC

Senior Program Manager, Hub Delivery Service Standards & Escalations

Austin, TX, United States
Nashville, TN, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Are you passionate about turning customer feedback into lasting improvements across a global delivery network? Come join Amazon Hub Delivery, one of Amazon's fastest growing last mile programs, where local delivery partners bring packages to Amazon customers in their own communities.

This Senior Program Manager role is a hybrid between program expansion and executive escalation management. You will take the customer experience program we built in the United States and launch it in Canada, Mexico, and Brazil, partnering with country and worldwide leaders to adapt the program to each market. You will also own the outcomes of escalations that reach Amazon's senior leadership. When a customer or partner issue reaches a VP, our team investigates the root cause and commits to change. You will turn those commitments into delivered results, driving improvements across operations, product, technology, and partner teams, and reporting progress directly to Director and VP-level leaders.

To succeed in this role, you must be well versed in both Amazon Operations and program management. You bring structure to ambiguous problems, influence leaders across many organizations, and write clearly for executive audiences. You deliver with speed and a high standard for quality.

Key job responsibilities

Lead the launch of the Hub Delivery customer experience program in Canada, Mexico, and Brazil, from planning through steady-state operations
Build relationships with operations, legal, customer service, and communications leaders in each country and align them on a shared launch plan
Own delivery of the improvements committed to senior leadership after executive escalations, managing each as a project with clear owners, milestones, and success measures
Analyze escalation data to identify trends and drive improvements to the program and the customer experience
Travel up to 25% of the time to Canada, Mexico, and Brazil

A day in the life You start the day reviewing new customer escalations in the United States and analyzing the data for trends that point to program improvements. Midday, you meet with country points of contact to align on the program launch in Brazil. You finish the day confirming that the action items from an executive escalation are on track and will deliver the results we committed to leadership.

About the team Amazon Hub Delivery operates in nine countries across the Americas, Europe, the Middle East, Africa, and Asia. Our Quality team sets the standards our delivery partners deliver against and makes sure customers receive a consistent, high-quality experience. We are a small team building a new program from the ground up, and this role will shape how that program grows across the Americas. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field Preferred qualifications
3+ years of driving process improvements experience
Knowledge of general AI tools
5+ years of communicating with and presenting to executive and senior audiences experience
Experience leading complex global or country-wide initiatives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Austin - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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