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Added 1 min ago
RN Shift Manager (RN) - ER
Tenet Healthcare Corporation
Modesto, CA
Time away from work programs for paid time off, long- and short-term plan coverage
Added 1 min ago
PE
Personnel Transactions Unit Analyst
Public Employees Retirement System
CA
- $6,031 to $7,547 USD / month
If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity.…
Added 1 min ago
Senior HR Generalist
Primoris Energy Services Corp
Pearland, TX
…provides guidance on employee relations, performance management, workforce planning, compliance, training, and HR programs while ensuring alignment with company policies and regulatory…
Added 2 mins ago
Operations Field Auditor
Peter Piper, LLC.
Phoenix, AZ
…and training systems remain current and relevant. Reports to Manager of Operations Initiatives as well as collaborate with Learning and Development Manager to ensure brand culture is top of…
Added 2 mins ago
Technical Program Manager - VIrtual
Alight
Virtual, TX
Alight is seeking a Technical Program Manager to lead complex technology programs across Engineering, Architecture, Product, Data/AI, Security, Operations and external partners.
Added 5 mins ago
Engineering Delivery Manager
Deloitte US
Baltimore, MD
…problems that affect customers, partners, constituents, and the…
Added 5 mins ago
Process Safety Engineer
LyondellBasell North America
Bay City, MI · Perrysburg, OH · Conneaut, OH · Akron, OH
…combustible dust risk management and other process hazard analysis programs. Reporting to the APS Americas Sr. Manager, the role provides technical leadership and governance for EC…
Added 5 mins ago
Associate Security Officer - Security
Providence
Walla Walla, WA
Receives general direction from the Security Services Supervisor or Manager. Fulfills all the duties and responsibilities required for customer service and maintaining a secure and orderly…
Added 6 mins ago
Career Center Assistant
SAN DIEGO WORKFORCE PARTNERSHIP INC
El Cajon, CA
The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop…
Added 7 mins ago
DO
Educational Technician III
Department of Education
Kingman, ME · Lincoln, ME · Bangor, ME · Lee, ME
- $19.17 to $26.42 USD / hour
…consultation with the classroom teacher or appropriate content manager and performs short-term instruction in small classes or in community-based programs with indirect supervision.…
Added 8 mins ago
IT Technician III, UNLV Thomas and Mack - Computer Services Development [R0154247]
University of Nevada, Las Vegas
United States
● Comprehensive retirement plans and voluntary benefits programs
Added 8 mins ago
PB
VP, Branch Manager II - Dunellen and Green Brook (Full-time)
Provident Bank
Dunellen, NJ
- $70,000 to $100,000 USD / year
- Full-time
The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch…
Added 8 mins ago
PB
Senior Personal Banker - Fanwood (Full-time)
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Fanwood, NJ
- Full-time
…developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and…
Added 12 mins ago
Director/Principal, Real-world Data and Healthcare Analytics Lead
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Remote, United States
…research questions. The role is hands-on: the lead personally programs and validates complex analyses, sets the analytic standards, methods, and AI-enabled workflows the team relies on. The…
Added 15 mins ago
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Sales Planning & Operations Manager - Program Management
Paychex
Rochester, NY · Cincinnati, OH · Irving, TX · Tempe, AZ · Phoenix, AZ · Saint Petersburg, FL
- $83,400 to $131,000 USD / year
Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor…
Added 15 mins ago
Store Manager
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ROANOKE, VA · FOREST, VA
The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people…
Added 15 mins ago
IR
Program Manager (Greater Hartford)
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Program Manager - Refugee & Immigrant Youth Workforce Development
Added 16 mins ago
Product Analyst, Enterprise Data Catalog
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Jersey City, NJ
As a member of the Data Governance Tools team, you will serve as the product manager for assigned areas of the catalog, partnering with business stakeholders to enhance user experience,…
Added 16 mins ago
Director of Training - 7 BREW
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Own Cotti Coffee's manager-in-training and leadership development programs, including standard and accelerated tracks for internal promotions, and readiness for Field Operations & Training…
Added 17 mins ago
Senior Manager, Strategic Partnerships
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DigiCert is building a product-led technology alliances function - and we are looking for a Senior Manager, Strategic Partnerships to be the execution engine behind it. This role owns a…
Added 17 mins ago
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Branch Service Manager/Team Leader
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- $25.37 to $47.11 USD / hour
The Branch Service Manager/Team Leader is responsible for all operations, direct supervision of all full-time equivalency (FTE) within the branch, budget and effective cost management, and…
Added 17 mins ago
Employee Development & Engagement Specialist
Trystar Inc
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…scale talent and development solutions that strengthen our workforce and support business growth. Reporting to the Senior Manager, Learning and Performance Management, this role will…
Added 18 mins ago
HG
Easton Town Center - Department Supervisor
H&M Group
Columbus, OH
- $18.29 to $21.58 USD / hour
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
Added 18 mins ago
HG
H&M Department Supervisor - Rimrock Mall
H&M Group
Billings, MT
- $19.22 to $22.39 USD / hour
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
Added 22 mins ago
Employee Relations Consultant, Human Resources
Wake Forest University
Winston Salem, NC
…relationships with campus partners, participates in relevant meetings, programs, and events, and conducts proactive outreach to identify concerns early and strengthen manager effectiveness.…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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