Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
Engineering Manager
Angott Search Group
Mount Clemens, MI
Angott Search Group is partnering with a growing automotive stamping manufacturer in the search for an Engineering Manager.
Added 6 mins ago
SO
Court Business Supervisor - Data Experience Team
State of Washington
Olympia, WA
- $108,228 to $142,020 USD / year
In-Office Requirement: This position requires at least two days per week working in-office
Added 7 mins ago
RC
Project Coordinator Manager
RJM CONSTRUCTION LLC
Golden Valley, MN
- $98,000 to $125,000 USD / year
The Project Coordinator Manager is accountable for the overall effectiveness of RJM Construction's Project Coordinator function. This role leads and develops the Project Coordinator team,…
Added 14 mins ago
J
Director, Web Marketing & Experience
Jobgether
Remote, United States
- $83,640 to $95,000 USD / year
Lead the development of engaging digital experiences and web campaigns that strengthen audience relationships and drive meaningful organizational impact. As Director, Web Marketing &…
Added 14 mins ago
Electrical Assistant Project Manager/Estimator
Zenith Systems
Bedford Heights, OH
Due to our continued growth and success, we are excited to expand our team! We are currently seeking an Assistant Project Manager/Estimator to join our Electrical team. The ideal candidate…
Added 16 mins ago
CO
Police Planning and Research Manager
City of Scottsdale
Scottsdale, AZ
- $88,670.4 to $120,889.6 USD / year
…PRA is the department’s hub for strategic planning, policy development, research and analysis, and law enforcement accreditation. The section maintains the department’s CALEA and ALEAP…
Added 18 mins ago
Implementation Leader
Plansource
UNAVAILABLE
…comprehensive ownership, planning, direction, and coordination of project activities. As a customer-facing position, the Implementation Leader manages the client project plan and…
Added 20 mins ago
Manager, Sprouts Partnerships & Negotiations
Sprouts Farmers Market
Phoenix, AZ
The Sprouts Partnerships & Negotiations Manager serves as the embedded negotiation and partnership expert supporting Sprouts' category management organization. Rather than replacing…
Added 22 mins ago
New Store Trainer Supervisor
Sprouts Farmers Market
Arizona, AZ
…alignment with store and district leadership, and drives successful project completion through clear communication, coaching, and continuous improvement. All while continuing to serve as a…
Added 27 mins ago
Associate Project Automation Spec II
Fluor
Aiken
Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant™ technology
Added 28 mins ago
PO
Sales Floor Supervisor - Four Seasons Town Ct
Penney OpCo LLC
Greensboro, NC
- $19 to $23.75 USD / hour
Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly…
Added 33 mins ago
O
CI/CD and Infrastructure Engineer
OpenDataJobs
Remote, United States
- $120,000 to $140,000 USD / year
Expect your first project to put assigned delivery pipelines squarely in your hands, along with the environments under them. Depending on the assignment, you may:
Added 34 mins ago
Director, Talent Acquisition Strategy
LUX Infusion
Remote, United States
The Director, Talent Acquisition Strategy leads the development and execution of LUX Infusion's enterprise-wide talent acquisition strategy. This role is responsible for building a…
Added 35 mins ago
Customer Success Manager
PathAI
Remote, United States
We're looking for a Customer Success Manager to join our team and help support our digital diagnostic’s customers, including our commercially deployed AI product portfolio and Digital…
Added 36 mins ago
Principal Engineer Mission Assurance
CORP-Corporate Office
United States
The ideal candidate must have the ability to support Program corrective action board, communicate written and verbally, and work in a team environment
Added 36 mins ago
Program Manager 3- ESPASat Product Line (Active Top Secret required)
SP - Orbital Space Systems
United States
4 years of experience leading the performance of tasks on schedule, at cost and achieving all requirements as either project lead, integrated program team or cost account manager
Added 36 mins ago
PN
Principal Administrative Coordinator
Pacific Northwest National Laboratory
Richland, WA
- $34.57 to $50.1 USD / hour
Demonstrating a strong understanding of allowable and unallowable costs associated with business development and project activities. Track and provide guidance and approval of unallowable…
Added 36 mins ago
ZS
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Las Vegas, NV
- $150,000 to $190,000 USD / year
Electrical & Controls Engineering Manager – Industrial Automation
Added 36 mins ago
ZS
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Eugene, OR
- $150,000 to $190,000 USD / year
Electrical & Controls Engineering Manager – Industrial Automation
Added 36 mins ago
ZS
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Houston, TX
- $150,000 to $190,000 USD / year
Electrical & Controls Engineering Manager – Industrial Automation
Added 36 mins ago
ZS
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Dallas, TX
- $150,000 to $190,000 USD / year
Electrical & Controls Engineering Manager – Industrial Automation
Added 36 mins ago
ZS
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Phoenix, AZ
- $150,000 to $190,000 USD / year
Electrical & Controls Engineering Manager – Industrial Automation
Added 36 mins ago
ZS
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Minneapolis, MN
- $150,000 to $190,000 USD / year
Electrical & Controls Engineering Manager – Industrial Automation
Added 37 mins ago
eCOA Technical Project Manager
ICR United States USA
West Point, PA · Rahway, NJ
eCOA Project ManagerAt ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.
Added 37 mins ago
Small Power Transformer Product Manager.
Hitachi Global
Remote, United States
…across North America? As a Small Power Transformers - Product Manager, you will drive the strategy, development, and successful introduction of products within a dynamic and growing…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Apply on amazon.jobs About employer

More about this job

Skills

Troubleshooting
Reporting
Project management
Adult education
Forecasting
Recruitment
Mental health

Report this job

Work requirements

Jobs in the United States