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HR Onboarding Specialist
Giving Home Health Care
Albuquerque, NM
- $25 to $28 USD / hour
Assists HR Specialists and HR manager with duties as needed.
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TP
Seasonal Bell Attendant [Non-Driving] - Gaylord Palms Resort
Towne Park, LLC
Kissimmee, FL
- $8 to $13 USD / hour
Completes all tasks in a timely manner as instructed by the Account Manager
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TP
Hotel Valet Cashier - Walt Disney World's Grand Floridian Resort
Towne Park, LLC
Lake Buena Vista, FL
- $15 USD / hour
…Completes all tasks in a timely manner as instructed by the Account Manager.-…
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Vice President, Corporate Technology Support
Visa Technology and Operations LLC
Austin, TX
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
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Senior Director/ Regional Head LAC, B2B Acceptance
Visa International Service Association
Miami, FL
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
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Associate Data Engineer
Visa Technology and Operations LLC
Foster City, CA
…that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness…
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Staff SW Engineer - Front-End / UI
Visa U.S.A. Inc.
Bellevue, WA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
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Automotive Retail Assistant Manager
Belle Tire
Anderson, IN
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
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Tire Technician (Part Time - Seasonal)
Belle Tire
Ann Arbor, MI
- $15 to $17.5 USD / hour
- Part-time
Perform other duties as assigned by your manager
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Specialist, Visual Merchandising, Tyson's Corner
CHANEL
Mclean, VA
Responsible for coordinating the movement and storage of display elements in conjunction with Visual Merchandise Manager
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ON
Executive Recruiter
Old National Bank
Evansville, IN · Chicago, IL · Indianapolis, IN · Minneapolis, MN · Nashville, TN
- $81,700 to $165,100 USD / year
…offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee…
Added 1 min ago
SH
RN Care Manager, Supportive/Palliative Care
Strive Health
United States
- $79,000 to $94,000 USD / year
Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending…
Added 1 min ago
Salesforce Administrator
SNWUS Snow Companies
Williamsburg, VA
Assists with “train-the-trainer” program, training people in the use of Salesforce.com.
Added 1 min ago
DO
Educational Technician III
Department of Education
Kingman, ME · Lincoln, ME · Bangor, ME · Lee, ME
- $19.17 to $26.42 USD / hour
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Beaver Dam, WI
- $16.5 USD / hour
…and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet…
Added 1 min ago
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Director of Land Development
VHB
Hauppauge, NY
- $150,000 to $210,000 USD / year
Serve as Project Delivery Leader, Project Manager, or Design Manager on key projects and strategic client accounts as needed.
Added 1 min ago
MH
Bistro Morning Attendant
Magna Hospitality Group
New Haven, CT
- $18 USD / hour
Our Management Development Program (MDP) is a perfect way to take your career to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow. YOU could…
Added 1 min ago
M
Safety Manager
MWH
Tampa, FL
- $75,000 to $110,000 USD / year
Company Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee…
Added 2 mins ago
IT Technician III, UNLV Thomas and Mack - Computer Services Development [R0154247]
University of Nevada, Las Vegas
United States
● Excellent health insurance including medical, dental, and vision
Added 2 mins ago
PB
VP, Branch Manager II - Dunellen and Green Brook (Full-time)
Provident Bank
Dunellen, NJ
- $70,000 to $100,000 USD / year
- Full-time
The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch…
Added 2 mins ago
PB
Senior Personal Banker - Fanwood (Full-time)
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Fanwood, NJ
- Full-time
…developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and…
Added 2 mins ago
FA
Inventory Control Specialist
Floor and Decor Outlets of America, Inc.
Whitehall, PA
- From $15.5 USD / hour
Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOP and timely resolve any issues with the CEM and Operations Manager.
Added 2 mins ago
Room Attendant
Peachtree Group Hospitality Management
Mckinney, TX
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support…
Added 2 mins ago
Sales and Event Manager
Peachtree Group Hospitality Management
Austin, TX
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support…
Added 2 mins ago
CRM Marketing Specialist
1-800 Contacts
Draper, UT
Business partnership - Partner with teams across storefronts, merchandising, insurance, and cross-sell to incorporate relevant priorities into CRM outreach and create a cohesive customer…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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