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Added 2 mins ago
Emerging Store Manager
Walgreens
OREGON, WI
…tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance…
Added 2 mins ago
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Pharmacy Customer Service Associate
Walgreens
GRAFTON, WV
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 2 mins ago
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Pharmacy Operations Manager
Walgreens
SPOKANE VALLEY, WA
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 2 mins ago
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Pharmacy Customer Service Associate
Walgreens
MUKILTEO, WA
- $18.13 to $21.5 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 2 mins ago
Emerging Store Manager
Walgreens
SEATTLE, WA
…tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance…
Added 3 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GLEN ALLEN, VA
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Certified Pharmacy Technician
Walgreens
GLEN ALLEN, VA
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Pharmacy Operations Manager
Walgreens
TYLER, TX
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 3 mins ago
W
Pharmacy Operations Manager
Walgreens
PLANO, TX
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MEADOWS PLACE, TX
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Certified Pharmacy Technician
Walgreens
CORPUS CHRISTI, TX
- $19.25 to $26 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Certified Pharmacy Technician
Walgreens
LEAGUE CITY, TX
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
HOUSTON, TX
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
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Pharmacy Operations Manager
Walgreens
MEMPHIS, TN
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 3 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MYRTLE BEACH, SC
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Pharmacy Operations Manager
Walgreens
LOS RANCHOS, NM
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 3 mins ago
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Certified Pharmacy Technician
Walgreens
LOS RANCHOS, NM
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Senior Pharmacy Technician
Walgreens
ROSWELL, NM
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
LAS VEGAS, NV
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
PAHRUMP, NV
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 3 mins ago
Emerging Store Manager
Walgreens
SAINT LOUIS, MO
…tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
SEDALIA, MO
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
Emerging Store Manager
Walgreens
SOUTHAVEN, MS
…tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance…
Added 3 mins ago
W
Pharmacy Operations Manager
Walgreens
BIDDEFORD, ME
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 3 mins ago
Sr. Manufacturing Engineer - (Body - Upperbody)
Rivian
Normal, IL
…and the R2 industrialization effort. You will also lead major program changes to legacy products and processes across the Normal plant’s body lines, with future responsibilities supporting…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Troubleshooting
Reporting
Project management
Adult education
Forecasting
Recruitment
Mental health

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Work requirements

Jobs in the United States