Jobs in the United States

25+ jobs

Save this search

Added just now
PP
Seasonal Front Desk Associate - Columbia
Pet Paradise
Columbia, SC
- $13.5 USD / hour
Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Added just now
Assistant Resort Manager
Pet Paradise
Collegedale, TN
The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.
Added just now
Senior Program Manager Hypersonics
Innoveering, LLC
United States
…hypersonic R&D prototype initiatives. This role is a hands-on program leader for that work. As Senior Program Manager, you will lead a team made up of a project engineer and engineering…
Added just now
Information Systems Security Engineer
Saliense LLC
Arlington, VA
Professional Development Reimbursement Program
Added 1 min ago
WE
Express Car Wash Manager-in-Training
Waves Express Car Wash
Simpsonville, SC
- $15 to $18 USD / hour
🚀 Ready to Lead? Join Waves Express Car Wash as a Manager-in-Training! 🌊
Added 1 min ago
EU
Program Manager Tech 2
Experis USA
Redmond, WA
- $52 to $55 USD / hour
Our client, a leader in the technology industry is seeking a Program Manager to join their team. As a Program Manager, you will be part of the partner onboarding and program operations…
Added 1 min ago
Clinical Nurse IV Leader - General Medicine Stepdown
Duke Careers
Durham, NC
…diseases, GI bleed and sickle cell. We are seeking a Nurse Manager of Operations who is eager to embrace innovation, collaborate across disciplines, and help us invent the future of patient…
Added 1 min ago
Career Center Assistant
SAN DIEGO WORKFORCE PARTNERSHIP INC
El Cajon, CA
Reporting to the Manager of Career Center, the Career Center Assistant will serve as the concierge and the first point of contact with job seekers requesting in-person services at assigned…
Added 1 min ago
TP
Seasonal Bell Attendant [Non-Driving] - Gaylord Palms Resort
Towne Park, LLC
Kissimmee, FL
- $8 to $13 USD / hour
Completes all tasks in a timely manner as instructed by the Account Manager
Added 1 min ago
TP
Hotel Valet Cashier - Walt Disney World's Grand Floridian Resort
Towne Park, LLC
Lake Buena Vista, FL
- $15 USD / hour
…Completes all tasks in a timely manner as instructed by the Account Manager.-…
Added 1 min ago
Vice President, Corporate Technology Support
Visa Technology and Operations LLC
Austin, TX
The Vice President of Corporate Technology Support will lead the strategy, operations, and continuous evolution of Visa's end-to-end employee technology support experience. This leader will…
Added 1 min ago
Associate Data Engineer
Visa Technology and Operations LLC
Foster City, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 1 min ago
Automotive Retail Assistant Manager
Belle Tire
Anderson, IN
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
Added 2 mins ago
DO
Educational Technician III
Department of Education
Kingman, ME · Lincoln, ME · Bangor, ME · Lee, ME
- $19.17 to $26.42 USD / hour
…consultation with the classroom teacher or appropriate content manager and performs short-term instruction in small classes or in community-based programs with indirect supervision.…
Added 2 mins ago
General Manager
Accord Inc
Seattle, WA
Our General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they…
Added 2 mins ago
LEAD CLEANER (H) - PIN2
ABM US
Indianapolis, IN
We are looking for a reliable and experienced Lead to ensure all facility operations follow policies and procedures. They coordinate daily operations by delegating job assignments and…
Added 2 mins ago
Imaging Sciences at East River Road - Assistant Nurse Manager Outpatient
University of Rochester
United States
…problem-solving skills to work collaboratively with the Nurse Manager. The Assistant Nurse Manager will have the responsibility of overseeing daily nursing operations in a fast-paced,…
Added 3 mins ago
Manager, Plant Operations
Pilot Flying J
Ord, NE
Job DescriptionThe Manager, Plant Operations position located in Ord, NE is a leadership and support position for management and operation crew members of our ethanol plant. The primary…
Added 3 mins ago
CO
Director of Public Works
City of Sacramento
Sacramento, CA
- $93.36 to $120.37 USD / hour
Negotiate, arbitrate, and resolve program, project, and policy issues and conflicts with the City Council, City Manager, other departments, and community/business stakeholders.
Added 3 mins ago
PB
VP, Branch Manager II - Dunellen and Green Brook (Full-time)
Provident Bank
Dunellen, NJ
- $70,000 to $100,000 USD / year
- Full-time
The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch…
Added 3 mins ago
PB
Senior Personal Banker - Fanwood (Full-time)
Provident Bank
Fanwood, NJ
- Full-time
…developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and…
Added 3 mins ago
FA
Inventory Control Specialist
Floor and Decor Outlets of America, Inc.
Whitehall, PA
- From $15.5 USD / hour
Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOP and timely resolve any issues with the CEM and Operations Manager.
Added 3 mins ago
Sales and Event Manager
Peachtree Group Hospitality Management
Austin, TX
The Sales & Events Manager is responsible for generating group and social catering business, coordinating event details, and ensuring flawless execution of functions. This role combines…
Added 3 mins ago
CRM Marketing Specialist
1-800 Contacts
Draper, UT
…deliverables, reviews, and approvals with design, marketing operations, analytics, and product owners. Keep partners aligned on objectives, dependencies, and…
Added 3 mins ago
Chassis
CMH Manufacturing Inc.
Rockwell, NC
Position Summary: The Home Building Team Members perform the manufacturing production operations assigned to each department in the home building process. The position follows standard…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Apply About employer

Report this job