Jobs in the United States

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Added 1 min ago
Senior Full Stack Web Engineer, Retail & Marcom Engineering
Apple
Austin, TX
Design and build backend services, data models, and RESTful or GraphQL APIs in server-side languages such as Java, Python, TypeScript/JavaScript (Node.js), etc., backed by SQL and/or NoSQL…
Added 1 min ago
Software Quality Engineer, Retail & Marcom Engineering
Apple
Sunnyvale, CA
…recruiting, and people management, from software for Apple data centers to Apple-wide data processing & AI/ML…
Added 1 min ago
Manufacturing Design Engineer (MDE) - Watch
Apple
Cupertino, CA
The Apple Manufacturing Design Engineer (MDE) is accountable for driving the development of key mechanical manufacturing processes across Apple’s worldwide supply base. In this highly…
Added 1 min ago
Assistant Fashion Designer - Promo Design
Edgemine Inc
Los Angeles, CA
We're hiring an Assistant Fashion Designer to join our design teams. This is a hands-on, production-heavy role that supports every stage of the design and development process - from trend…
Added 3 mins ago
TF
CORP - VP COMMERCIAL SERVICES
Twenty Four Seven Hotels
Irvine, CA
- $210,000 to $235,000 USD / year
Market Share & Positioning: Partner intimately with Revenue Management to design product positioning, packaging, and pricing strategies that capture maximum long-term market share (RGI),…
Added 3 mins ago
Systems Engineer
BAE Systems
Nashua, NH · Manchester, NH
Support system modeling & simulation, design, and development activities
Added 3 mins ago
Machine Learning Ops, AI Engineer
Mission Underwriting Services
Remote, United States
…governance evidence. The role partners across engineering, data, product, security, and business teams to establish repeatable production-readiness standards across all three…
Added 3 mins ago
Portfolio Operations Specialist
Walt Disney Pictures
Burbank, CA
…portfolio moving: project intake, status reporting, portfolio data management, budget and financial tracking, communications planning, and the operational connective tissue between our…
Added 4 mins ago
DRAM interface designer, Principal / MTS
Micron Technology, Inc.
Boise, ID
Apply proven high-speed circuit design techniques and enhance critical performance evaluation of the IO data path and clocking path at circuit level.
Added 4 mins ago
EI
Assistant Technical Designer
EMINENT, INC.
Los Angeles, CA
- $20 to $23 USD / hour
The Owned Brand division within REVOLVE is an industry-leading fashion design and production house based in Los Angeles. Leveraging the power of REVOLVE’s data driven merchandising,…
Added 4 mins ago
Principal Full Stack Software Engineer (TS/SCI)
Vantor Services Inc.
Westminster, CO
We are seeking an experienced Full Stack Software Engineer to support the development, integration, and sustainment of data analytics applications and capabilities for a large-scale U.S.…
Added 5 mins ago
Senior Windows System Engineer
HP
Spring, TX · Palo Alto, CA
This role is responsible for overseeing the design, implementation, and maintenance of robust and scalable software systems for HP commercial PCs. The role collaborates with…
Added 5 mins ago
Sr Software Engineer (C#,.NET)
MILWAUKEE ELECTRIC TOOL CORP
Menomonee Falls, WI
…custom software solutions, providing and governing access to data, evaluating and implementing purchased software solutions, enabling advanced technologies like AI and ML, and managing the…
Added 6 mins ago
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Forward Deployed Engineer
True Talent Solutions Partners
New York, NY
- $170,000 to $220,000 USD / year
On-site in New York, New York, five days per week, with occasional client-site travel.
Added 6 mins ago
Staff People Analytics Partner
Vast
Long Beach, CA
Audit People data across Rippling, Pave, Greenhouse, Lattice, and Cornerstone. Partner with Information Systems to design a unified People data model.
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Associate Major Gifts Officer
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Remote, United States
Use research and evaluation findings - including RCT results, tracking survey data, and program impact updates - as tools for donor conversation and stewardship, connecting each donor to…
Added 6 mins ago
Sr Director, Pharmacy Care Delivery, Area Pharmacy (Small/Medium)
Kaiser Permanente
Reno, NV
…therapeutic objectives; and evaluating holistic sets of member data and setting strategic directions that catalyze organizational…
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Compliance Consultant IV, Medical Coding
Kaiser Permanente
Reno, NV
…compliance efforts; providing insight and recommendations for the design, development, and execution of strategic compliance initiatives; and documenting compliance…
Added 6 mins ago
IT Consultant IV, UXD
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Reno, NV
Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
Added 6 mins ago
EI
Assistant Technical Designer
EMINENT, INC.
Los Angeles, CA
- $20 to $23 USD / hour
The Owned Brand division within REVOLVE is an industry-leading fashion design and production house based in Los Angeles. Leveraging the power of REVOLVE’s data driven merchandising,…
Added 6 mins ago
Principal II AI Platform Engineer, GenAI
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Remote, United States
We are seeking a Principal II Data & AI Platform Engineer to serve as one of the most senior hands-on technical leaders on our Data & AI Platform team. This role will architect, build, and…
Added 8 mins ago
LIMS Development Lead
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Design, develop, configure, and support LIMS solutions and system integrations
Added 8 mins ago
Research Scientist/ Engineer 4, Fisheries Genomics
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Seattle, WA
Independently identify research priorities and design, plan, and lead genomic, transcriptomic, and epigenomic studies of marine fish and invertebrates, including Pacific cod stock…
Added 9 mins ago
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AI & Integration Engineer
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Remote, United States
- $85,000 to $110,000 USD / year
Partner with the Enterprise AI Platform & DevOps Architect on design, delivery, and platform improvement; own assigned workstreams
Added 9 mins ago
Principal Investment Officer - Global Sector Lead, Manufacturing
World Bank Group
Washington, DC
…invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Apply on amazon.jobs About employer

More about this job

Skills

Troubleshooting
Reporting
Project management
Adult education
Forecasting
Recruitment
Mental health

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Work requirements

Jobs in the United States