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Deli Clerk
Rivers Co-op Markets
Stillwater, MN
- $18.27 to $19.58 USD / hour
Deli Clerks report to the Deli Manager. This is a union position.
Added just now
VP, Finance & Business Management - Global Corporate Banking Onboarding
JPMC page
Chicago, IL · Plano, TX
Act as a portfolio manager for strategic initiatives, operating model enhancements, and business transformation programs focused on digitization, automation, and operational efficiency
Added 1 min ago
Predoctoral Research Associate (Summer 2027), Division of Research and Faculty Development
Harvard University
Boston, MA
…the empirical and institutional skills needed for a top PhD program. Professor Cullen's prior predocs are currently pursuing PhDs at MIT, Princeton, Chicago, and…
Added 1 min ago
Accounting Internship Winter 2027
BAE Systems
Kingsport, TN
In this position, you will participate in BAE Systems' nationwide LEAP Internship & Co-op Program, where you will Learn, Engage, Apply, and Progress within the company. The LEAP Program…
Added 2 mins ago
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Rail Engineering Intern
AECOM
Chicago, IL
- $23.35 to $32.11 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 2 mins ago
Manager, HR Business Partner
Shawmut
Providence, RI
The Manager, HR Business Partner provides advanced level HR services to the Mission Critical/Data Center construction team. These services are in support of and for the purpose of driving…
Added 2 mins ago
Manager, HR Business Partner
Shawmut
New York, NY
The Manager, HR Business Partner provides advanced level HR services to the Mission Critical/Data Center construction team. These services are in support of and for the purpose of driving…
Added 2 mins ago
Materials Manager
Overhead Door
Williamsport, PA
Review New Product Introductions, and Promotion calendar to ensure that Supply Chain can support all program requirements.
Added 2 mins ago
Business Operations Manager
Guardant Health, Inc.
Palo Alto, CA
· Manage administration of the Client Services awards and recognition program with the Workforce Planning Manager and leadership, including nomination workflows, selection logistics,…
Added 4 mins ago
RN Shift Manager (RN) - ER
Tenet Healthcare Corporation
Modesto, CA
…Recognized for innovative cardiac and neonatal intensive care to advanced stroke and trauma treatment, the outstanding doctors at DMC represent most major medical specialties and are…
Added 5 mins ago
Project Engineer
Axiom Space
United States
…provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit…
Added 6 mins ago
Electrical Service Manager
Rosendin Electric, Inc
United States
The Electrical Services Manager 1 is responsible for providing overall administrative and service support for small recurring and non-recurring work, including service contracts, projects,…
Added 6 mins ago
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Lead Coach and Program Manager, Scales to Success
Cincinnati Symphony Orchestra
Cincinnati, OH
- $90,000 to $110,000 USD / year
The Lead Coach and Program Manager, Scales to Success (Lead Coach), will play a central role in launching and strengthening the program. Building on the program’s existing foundation and…
Added 7 mins ago
Engineering Project Manager Senior
Listings
WALLER, TX
…plan that meets R&D business needs, software requirements, and program objectives. This individual will lead PLM development and enhancements to ensure the project workstreams are compliant…
Added 9 mins ago
Engineering Delivery Manager
Deloitte US
Baltimore, MD
…relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and…
Added 9 mins ago
Senior Program Manager Hypersonics
Innoveering, LLC
United States
…hypersonic R&D prototype initiatives. This role is a hands-on program leader for that work. As Senior Program Manager, you will lead a team made up of a project engineer and engineering…
Added 10 mins ago
Clinical Nurse IV Leader - General Medicine Stepdown
Duke Careers
Durham, NC
Plan and provide advanced and/or specialized nursing care for patients in accordance with guidelines established within the Discipline of Nursing Clinical Ladder Program and the North…
Added 10 mins ago
Career Center Assistant
SAN DIEGO WORKFORCE PARTNERSHIP INC
El Cajon, CA
Reporting to the Manager of Career Center, the Career Center Assistant will serve as the concierge and the first point of contact with job seekers requesting in-person services at assigned…
Added 10 mins ago
Vice President, Corporate Technology Support
Visa Technology and Operations LLC
Austin, TX
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 10 mins ago
Senior Director/ Regional Head LAC, B2B Acceptance
Visa International Service Association
Miami, FL
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 10 mins ago
Staff SW Engineer - Front-End / UI
Visa U.S.A. Inc.
Bellevue, WA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 10 mins ago
ON
Executive Recruiter
Old National Bank
Evansville, IN · Chicago, IL · Indianapolis, IN · Minneapolis, MN · Nashville, TN
- $81,700 to $165,100 USD / year
…offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee…
Added 11 mins ago
Salesforce Administrator
SNWUS Snow Companies
Williamsburg, VA
Assists with “train-the-trainer” program, training people in the use of Salesforce.com.
Added 12 mins ago
Deli Hotbar Cook
Festival Foods
Eau Claire, WI
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Added 12 mins ago
Business Development Manager - Facility Validation, Environmental Monitoring & Calibration Services
Eurofins
Remote, United States
Eurofins BPT is seeking a results-oriented Business Development Manager to join our team, focusing on facility validation, environmental monitoring and calibration for the biopharmaceutical…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

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