Jobs in the United States

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Added 2 mins ago
1
Staff Developer, Authentication Enablement
1Password
Remote, United States
- $192,000 to $278,000 USD / year
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 5 mins ago
J
Senior Manager, Market Access Consulting
Jobgether
Remote, United States
- $120,000 USD / year
…applications and next steps. Our partner is looking for a Senior Manager, Market Access Consulting based in the United…
Added 6 mins ago
Silicon Front End CAD Engineer
Ericsson
Austin
…solutions in your area; partner with the Silicon CAD Technical Program Manager on delivery and adoption. Project technical leads retain signoff…
Added 6 mins ago
Silicon Front End CAD Verification Engineer
Ericsson
Austin
…solutions in your area; partner with the Silicon CAD Technical Program Manager on delivery and adoption. Project verification leads retain signoff…
Added 16 mins ago
Technology Demand Admin-Staff or Senior
Intermountain Health
Bismarck, ND
The hiring manager is considering applicants who have experience working in a healthcare environment with an understanding of clinical workflows, patient care processes, and technology…
Added 16 mins ago
KS
Packaging and Sanitation Technician
Kelly Services
Hillsboro, ND
- $20 to $22 USD / hour
Adhere to Kelly’s safety policies and support the company’s safety program. Quality Assurance:
Added 16 mins ago
RN Utilization Review Care Manager PRN
Intermountain Health
Bismarck, ND
Average 2 days per week; 2 weekends per 8-week schedule
Added 16 mins ago
AT
Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Bismarck, ND
- $139,300 to $250,700 USD / year
As a Product Manager, you will be responsible for:
Added 16 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Bismarck, ND
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
Added 16 mins ago
GA
Director, Architecture and Data
GE Aerospace
Bismarck, ND
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 16 mins ago
Production Network Manager, Backbone Engineering
Meta
Bismarck, ND
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 16 mins ago
RN Trainer Auditor PRN
Intermountain Health
Bismarck, ND
Work collaboratively with SelectHealth’s HEDIS Manager, Quality Consultants, and Data Analyst
Added 16 mins ago
RN Care Manager
Intermountain Health
Bismarck, ND
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 16 mins ago
Sr. Field Marketing Manager, North America
Teradata
Bismarck, ND
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 16 mins ago
Enhanced Registrar
Intermountain Health
Bismarck, ND
Supports hospital-specific patient engagement initiatives as directed by supervisor/manager.
Added 16 mins ago
Annuities Program Director
Manulife
Remote, United States
The Annuities Program Director role is accountable for overseeing and delivering the Fixed Indexed Annuity portfolio. The role needs deep FIA and annuity industry knowledge, proven…
Added 16 mins ago
RN Care Manager
Intermountain Health
Bismarck, ND
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 16 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Bismarck, ND
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 16 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Bismarck, ND
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 19 mins ago
DD
Purchasing & Supply chain Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.
Added 19 mins ago
DD
Cybersecurity Intern: Governance, Risk, and Compliance (GRC) Analyst
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
Hybrid (4 days per week in-office / 1 day remote)
Added 21 mins ago
Annuities Program Director
Manulife
Remote, United States
The Annuities Program Director role is accountable for overseeing and delivering the Fixed Indexed Annuity portfolio. The role needs deep FIA and annuity industry knowledge, proven…
Added 21 mins ago
GA
Director, Architecture and Data
GE Aerospace
Omaha, NE
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 21 mins ago
Technology Demand Admin-Staff or Senior
Intermountain Health
Lincoln, NE
The hiring manager is considering applicants who have experience working in a healthcare environment with an understanding of clinical workflows, patient care processes, and technology…
Added 21 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Lincoln, NE
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…

Amazon.com Services LLC

Senior Program Manager, Delivery Quality and Enforcement, Amazon Flex Service Level Standards (SLS)

Austin, TX, United States
Bellevue, WA, United States

Apply on amazon.jobs About employer

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Job details

Experience: 5+ years of program or project management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations - identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.

This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.

Key job responsibilities

Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems - proactively identifying and mitigating risks before they become roadblocks
Oversee gaps between teams, processes, and systems; reduce exposure to classic failure modes
Write and present effective narratives to Directors and VPs, manage executive escalations, and drive consensus across diverse teams
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements

A day in the life Your day revolves around analyzing delivery defect data trends and working across teams to improve quality outcomes. You'll dive into defect patterns across Under-the-Roof, On-the-Road, Customer Doorstep, and Return to Station touchpoints, collaborating with Operations and tech teams to understand issues. You'll spend time building dashboards and reporting mechanisms, responding to escalations, and meeting with cross-functional partners including Legal and senior leadership to align on enforcement strategies. You'll also dedicate time to ensuring solutions scale effectively across geographies and business lines.

About the team The SLS team exists because the quality of every Amazon delivery is the quality of Amazon. At the scale of Amazon Flex - over one million independent delivery partners across nine countries - even small failure rates compound into millions of customers affected. SLS owns the policies, standards, and enforcement systems that define what good delivery looks like, identify when it is not happening, and act on that signal quickly and fairly. Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Apply on amazon.jobs About employer

More about this job

Skills

Troubleshooting
Reporting
Project management
Adult education
Forecasting
Recruitment
Mental health

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Work requirements

Jobs in the United States