Jobs in the United States

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Solution Architect
TEKsystems
Hanover, MD
- $125,000 to $190,000 USD / year
Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a…
Added 1 min ago
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On-Site Service Representative (Part-Time 30) Victorville/High Desert Route
Grainger Businesses
RANCHO CUCAMONGA, CA
- $23 to $29.09 USD / hour
- Part-time
The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service,…
Added 1 min ago
Senior Project Management Specialist
The Boeing Company
Berkeley, MO
Candidates must live in the immediate area or relocate at their own expense
Added 2 mins ago
Senior Project Manager, Global Business Operations
Relativity ODA LLC
IL
This role sits within Global Business Operations and reports directly to the Manager, Project Management Office. Over time, this position is expected to transition into the Project…
Added 3 mins ago
Enterprise Data Analytics Program Manager - Remote - Nationwide
Vituity
Sacramento, CA
3- 5 years of Product Management or equivalent experience required
Added 3 mins ago
CHEF MANAGER (BREAKFAST & LUNCH) WINSTON SALEM, NC
Compass Group
Winston Salem, NC
Must have a working knowledge of HACCP
Added 4 mins ago
Account Manager - Houston, TX
AIRGAS Airgas USA, LLC
Houston, TX
As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships within our business and industrial sectors. Your key focus is to advance sustainable growth…
Added 6 mins ago
Senior Account Manager, VaaS (Vault-as-a-Service)
Collectors Universe, Inc.
Santa Ana, CA · Plano, TX · Boca Raton, FL · Jersey City, NJ
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting…
Added 9 mins ago
Professional Recruiter (Accounting / Finance)
Employbridge
Remote, United States
Screen and interview candidates for direct-hire placement at client operations.
Added 10 mins ago
Global Mobility Manager
Notion
San Francisco, CA · New York, NY
- You've built and scaled a global mobility strategy that supports cross-border talent
Added 13 mins ago
Manager, Cyber and Technology Risk
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
KPMG is currently seeking a Cyber and Technology Risk Manager to join our Advisory Services practice.
Added 14 mins ago
Senior Program Manager
Crux AI
Palo Alto, CA
- Experience in an office of the CTO, chief of staff, or business operations role supporting a technology executive.
Added 17 mins ago
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Enterprise Architecture Business Analyst
NW Natural
Portland, OR
- $110,250 to $157,100 USD / year
Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area
Added 17 mins ago
Inventory Control Manager (Day)
Hyve Solutions Corporation
Fremont, CA
Bachelor's degree in Supply Chain, Business Administration, Operations Management, Logistics, or a related field; equivalent experience may be considered.
Added 18 mins ago
Partner Marketing Manager | Remote, USA
Optiv Security Inc.
Remote, United States
Must have prior experience with SFDC, Word, and Excel
Added 19 mins ago
Radiology Modality Manager - Interventional Radiology
GMC Geisinger Medical Center
Danville, PA
The Radiology Modality Manager serves as the modality technical expert for the system and is responsible for providing system wide oversight of assigned modality including: patient safety,…
Added 20 mins ago
Leadership Training Manager - Seattle, WA
The Home Depot
Seattle, WA
The Leadership Training Manager (LTM) creates a strong experiential learning environment that helps leaders build the knowledge, skills, and abilities essential to success at The Home Depot…
Added 20 mins ago
Events Manager, Off-Shelf Merchandising
The Home Depot
Atlanta, GA
The Events Manager is responsible for supporting planning, development, and communication of Merchandising Events for the stores. This individual will communicate inventory requirements,…
Added 21 mins ago
Account Manager, VaaS (Vault-as-a-Service)
Collectors Universe, Inc.
Santa Ana, CA · Plano, TX · Boca Raton, FL · Jersey City, NJ
Senior Account Managers, Business Development, VaaS Product & Engineering, Vault Operations, PSA Offers and Finance.
Added 22 mins ago
Global Product Marketing Manager, Programmatic & Delivery – Ads
Netflix
New York · Los Angeles · Los Gatos
We are seeking a passionate, curious and collaborative Product Marketing Manager to own Programmatic and Delivery: domains that dictate how an ad is bought and served on Netflix. This is a…
Added 25 mins ago
OS
Program Manager
One Stop Systems Inc
Escondido, CA
- $120,000 to $145,000 USD / year
Program Manager is responsible for delivery of on-time and on-budget solutions which meet or exceed customer expectations. The Program Manager coordinates and monitors the scheduling,…
Added 25 mins ago
Quality Control Manager - Operations
Cyclomedia Technology
Middleton, WI
We are seeking an experienced Quality Control Manager to lead our day-to-day quality operations and quality control (QC) function. This is a hands-on leadership role for a GIS and QC expert…
Added 26 mins ago
Deputy Program Manager
KBR Wyle Services, LLC
Orange Park, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 26 mins ago
Contracts Manager (Hybrid)
KBR Wyle Services, LLC
Lanham, MD
This position is HYBRID and is based in Greenbelt, MD, with an expectation of working onsite at the Greenbelt location two days per week · Must have a bachelor’s degree and at least 12+ years of experience related to Federal Government contract management and administration
Added 26 mins ago
Software Product Commercialization Manager
Scientific Systems Company, Inc.
Burlington, MA
Scientific Systems Company, Inc. (SSCI) is seeking a Technical Product Marketing Manager to lead commercialization and market development activities for RAPTOR (Robust Autonomy Platform for…

Amazon.com Services LLC

Senior Manager, Human Resources Specialist

Boston, MA, United States
Bellevue, WA, United States
Arlington, VA, United States
Atlanta, GA, United States
Dallas, TX, United States

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Job details

Experience: 7+ years leading employee-experience, CX, or program functions, including people leadership
Posting language: English
Posted: Nov 6, 2026

Original job description

Why this role exists When an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first "I need time" to the return to work. This role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.

What you own The end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.

Proactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.

The experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms. Additionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.

The experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.

How you operate - a forward-deployed, AI-native builder This is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.

Customer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.

Build on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.

Domain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.

Route signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.

What success looks like A truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.

PRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.

Managers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.

A domain-builder team that ships experience improvements directly, in partnership with product and tech.

Who this is for A Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker. Basic qualifications

Bachelor's degree
7+ years leading employee-experience, CX, or program functions, including people leadership
Track record owning an end-to-end customer/employee experience and the metrics behind it
Experience shipping improvements in partnership with product/tech teams
Fluency building with AI/automation as primary leverage Preferred qualifications
Experience in leave/benefits, HR, or a regulated employee-facing domain
History of setting experience standards that other teams design against

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually USA, MA, Boston - 164,700.00 - 222,800.00 USD annually USA, TX, Dallas - 164,700.00 - 222,800.00 USD annually USA, VA, Arlington - 164,700.00 - 222,800.00 USD annually USA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually

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Jobs in the United States