Jobs in the United States

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Added 1 min ago
GL
Regulatory Affairs Associate
Galderma Laboratories, LP
United States
- $91,200 to $114,000 USD / year
…routine projects, resolves operational issues and contributes to process improvements including the improvement of regulatory workflows and ensuring timely, accurate submissions. This role…
Added 1 min ago
GL
Senior Specialist, Commercial Quality Systems
Galderma Laboratories, LP
United States
- $84,800 to $106,000 USD / year
…product complaint investigations, audit readiness, and continuous improvement initiatives to ensure compliance with applicable FDA regulations, international standards, and Galderma quality…
Added 3 mins ago
Senior Program Manager - Physical Access
Pacific Gas And Electric Company
Oakland, CA
Corporate Security is seeking a self-starting, customer-focused Senior Program Manager to lead the performance and continuous improvement of PG&E’s Badge and Physical Access ID Program.…
Added 3 mins ago
Expert Customer Portfolio Manager
Pacific Gas And Electric Company
Oakland, CA
…and utility relocation goals. This will include coordinating program status across organizations to provide monthly operating reviews to the customer, coordinating aspects of PG&E’s study…
Added 4 mins ago
Director - Clinical Engineering
University of Washington
Seattle, WA
…management, regulatory compliance, quality and performance improvement, staff and vendor…
Added 5 mins ago
Director of Channel Marketing
Watkins Manufacturing Corporation
CA
…Pools Swim Spas dealer network. Reporting to the VP & General Manager, Sales – North America, you'll lead the evolution of the function from a program-focused support organization into a…
Added 8 mins ago
Technology Infrastructure & Support Manager
Navy Mutual Aid Association
Arlington, VA
Act as a Process Owner or Manager for key ITIL processes, ensuring adherence to best practices and organizational policies.
Added 9 mins ago
Site Leader - Minneapolis
Carvana
Minneapolis, MN
Must have a valid driver's license
Added 9 mins ago
TN
The North Face: Assistant Manager - Las Vegas Premium Outlets
The North Face
United States
- $22.68 to $34.02 USD / hour
Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to…
Added 10 mins ago
Staff Program Manager-Customer Success
Intuit
Mountain View, CA · San Francisco, CA · San Diego, CA · Atlanta, GA
Join Intuit as a Staff Program Manager on the Customer Success team. This is a high-impact role for a builder and craftsperson: someone who can take a vision, design the blueprint, assemble…
Added 10 mins ago
Events Manager, Off-Shelf Merchandising
HOME DEPOT U.S.A., INC.
United States
Executes process improvement and program communications strategy
Added 10 mins ago
Principal Data Scientist, Search
Remote, United States
…and additional data sources; Participate in the continuous improvement of data science and analytics by developing replicable solutions (for example, codified data products, project…
Added 10 mins ago
Senior Manager, Data Science - Search
Remote, United States
…and additional data sources; Participate in the continuous improvement of data science and analytics by developing replicable solutions (for example, codified data products, project…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - IN
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 10 mins ago
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Reporting to the National Sales Manager, you will turn the sales approach and messaging aligned with Starlink/SpaceX leadership into effective execution at the doorstep. Your team will sell…
Added 12 mins ago
VP
Spring 2027 Co-Op, General Ledger Accounting
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $20 to $35 USD / hour
…testing, system implementations, integration activities, and process improvement efforts. Support may involve project coordination, action item tracking, documentation, testing, and other…
Added 13 mins ago
GI
Senior Product Manager
GD Information Technology, Inc.
Remote, United States
- $89.9 to $121.62 USD / hour
…iterative environment for product development. On the USPS Program, this will be accomplished by implementing the SAFe for Large Solutions model. This will progress from Requirement, to…

Amazon.com Services LLC

Senior Manager, Human Resources Specialist

Boston, MA, United States
Bellevue, WA, United States
Arlington, VA, United States
Atlanta, GA, United States
Dallas, TX, United States

Apply on amazon.jobs About employer

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Job details

Experience: 7+ years leading employee-experience, CX, or program functions, including people leadership
Posting language: English
Posted: Nov 6, 2026

Original job description

Why this role exists When an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first "I need time" to the return to work. This role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.

What you own The end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.

Proactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.

The experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms. Additionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.

The experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.

How you operate - a forward-deployed, AI-native builder This is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.

Customer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.

Build on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.

Domain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.

Route signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.

What success looks like A truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.

PRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.

Managers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.

A domain-builder team that ships experience improvements directly, in partnership with product and tech.

Who this is for A Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker. Basic qualifications

Bachelor's degree
7+ years leading employee-experience, CX, or program functions, including people leadership
Track record owning an end-to-end customer/employee experience and the metrics behind it
Experience shipping improvements in partnership with product/tech teams
Fluency building with AI/automation as primary leverage Preferred qualifications
Experience in leave/benefits, HR, or a regulated employee-facing domain
History of setting experience standards that other teams design against

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually USA, MA, Boston - 164,700.00 - 222,800.00 USD annually USA, TX, Dallas - 164,700.00 - 222,800.00 USD annually USA, VA, Arlington - 164,700.00 - 222,800.00 USD annually USA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually

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Jobs in the United States